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<title>Request Tracker | Devel</title>
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<lastBuildDate>04 Jul  2009 08:21:15 -0800</lastBuildDate>
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<title>Gossamer Threads | Request Tracker | Devel</title>
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<link>http://www.gossamer-threads.com/lists/rt/devel/</link>
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<item>
<title>Re: Fwd: Undefined subroutine</title>
<description>Hi Alex, On Thu, Jul 02, 2009 at 08:47:50PM -0500, Alex Meyer wrote: &amp;gt; &amp;gt;Undefined subroutine &amp;amp;RT::System::AddRights called at /opt/rt3/ &amp;gt; &amp;gt;bin/../li</description>
<pubDate>03 Jul  2009 12:31:15 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/87020</link>
</item><item>
<title>Fwd: Undefined subroutine</title>
<description>&amp;gt; &amp;gt; &amp;gt; First of all, my apologies if I am positing to the wrong list. &amp;gt; &amp;gt; I just installed the latest version of RT 3.8.4 on a dev box at work  &amp;gt; (Red</description>
<pubDate>02 Jul  2009 18:47:50 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86993</link>
</item><item>
<title>Announce: RT (and related projects) moving to git</title>
<description>We&amp;#039;re currently in the process of migrating all of Best Practical&amp;#039;s public Subversion repositories from Subversion to git.  Alex Vandiver has been wo</description>
<pubDate>30 Jun  2009 09:21:59 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86923</link>
</item><item>
<title>Re: Conversion to git</title>
<description>Heya, I&amp;#039;ve updated http://github.com/alexmv/rt-final-preview to include older history culled from CVS and Aegis repositories, so we now have unbroken</description>
<pubDate>28 Jun  2009 10:50:45 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86894</link>
</item><item>
<title>Re: RTx question - how do you populate the inc folder?</title>
<description>Care enough to write small article on packaging RT extension on the wiki? On Sat, Jun 27, 2009 at 12:02 AM, Richard Siddall&amp;lt;richard.siddall@elirion.n</description>
<pubDate>26 Jun  2009 15:14:35 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86884</link>
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<title>Re: RTx question - how do you populate the inc folder?</title>
<description>Kevin Falcone wrote: &amp;gt; Module::Install::RTx is just a subclass of Module::Install, &amp;gt; which is what you probably want to find docs for. &amp;gt; &amp;gt; Just run p</description>
<pubDate>26 Jun  2009 13:02:57 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86878</link>
</item><item>
<title>Re: Conversion to git</title>
<description>On Wed, Jun 24, 2009 at 03:20:14PM -0400, Alex Vandiver wrote: &amp;gt; Heya, &amp;gt;  We&amp;#039;ve currently planning on shifting RT&amp;#039;s repository from Subversion &amp;gt; to G</description>
<pubDate>25 Jun  2009 22:35:26 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86859</link>
</item><item>
<title>Conversion to git</title>
<description>Heya,  We&amp;#039;ve currently planning on shifting RT&amp;#039;s repository from Subversion to Git. I&amp;#039;ve completed a preliminary version of the conversion, and have</description>
<pubDate>24 Jun  2009 12:20:14 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86811</link>
</item><item>
<title>Re: Patch for RT-Extension-ResetPassword</title>
<description>On Tue, Jun 23, 2009 at 5:55 PM, Kevin Falcone &amp;lt;falcone@bestpractical.com&amp;gt;wrote: &amp;gt; On Jun 23, 2009, at 11:24 AM, Jason Fenner wrote: &amp;gt; &amp;gt; &amp;gt; Please fin</description>
<pubDate>24 Jun  2009 06:52:51 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86800</link>
</item><item>
<title>Re: Auto linking to URI on ticket creation</title>
<description>I have figured out a more convenient way to add the URI links to the tickets. I am using the bin/rt tool to edit the tickets. /opt/rt3/bin/rt edit ti</description>
<pubDate>24 Jun  2009 00:00:32 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86783</link>
</item><item>
<title>Re: Patch for RT-Extension-ResetPassword</title>
<description>On Jun 23, 2009, at 11:24 AM, Jason Fenner wrote: &amp;gt; Please find attached a patch for RT-Extension-ResetPassword. &amp;gt; This patch corrects two spots that</description>
<pubDate>23 Jun  2009 14:55:53 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86781</link>
</item><item>
<title>Re: RTx question - how do you populate the inc folder?</title>
<description>On Jun 23, 2009, at 5:27 PM, Richard Siddall wrote: &amp;gt; I seem to be having trouble figuring out how to create the &amp;gt; inc::Module::Install using Module:</description>
<pubDate>23 Jun  2009 14:46:29 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86780</link>
</item><item>
<title>RTx question - how do you populate the inc folder?</title>
<description>I seem to be having trouble figuring out how to create the inc::Module::Install using Module::Install::RTx, despite reading the README, POD, and the</description>
<pubDate>23 Jun  2009 14:27:34 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86779</link>
</item><item>
<title>Patch for RT-Extension-ResetPassword</title>
<description>Please find attached a patch for RT-Extension-ResetPassword. This patch corrects two spots that do not build links correctly. The links now obey $RT</description>
<pubDate>23 Jun  2009 08:24:28 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86769</link>
</item><item>
<title>subscribe</title>
<description>subscribe</description>
<pubDate>22 Jun  2009 05:40:28 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86743</link>
</item><item>
<title>Auto linking to URI on ticket creation</title>
<description>Hi, I&amp;#039;m new to RT and I could use some help if possible. I already have sent this to the users list but don&amp;#039;t know if it was the right place. I&amp;#039;m try</description>
<pubDate>18 Jun  2009 01:37:42 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86680</link>
</item><item>
<title>Re: [rt-users] Custom SQl - RT Handle</title>
<description>I&amp;#039;m pretty sure it should work in 3.8. You don&amp;#039;t do even basic error checking. On Wed, Jun 17, 2009 at 8:51 PM, Simon Lane&amp;lt;slane@cedvalinfo.com&amp;gt; wrot</description>
<pubDate>17 Jun  2009 10:37:28 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86665</link>
</item><item>
<title>Re: [rt-users] Custom SQl - RT Handle</title>
<description>I am sure this may be a little basic for the developers list, but no-one on the users&amp;#039; seems to have any idea...   In RT 3.6.4, I had the following</description>
<pubDate>17 Jun  2009 09:51:08 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86661</link>
</item><item>
<title>Overriding RT::Tickets built-in limit of main.EffectiveID == main.id</title>
<description>[.Pardon me if this is the wrong place for this - I asked on rt-users a  few days ago but had no response] Is there any way to override the RT::Tick</description>
<pubDate>17 Jun  2009 08:10:32 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86660</link>
</item><item>
<title>Re: [Patch] Allow specification of start_tls options in RT::Authen::ExternalAuth</title>
<description>Hi Kevin, here you go: https://rt.cpan.org/Ticket/Display.html?id=46900 Thx Benjamin Am 08.06.2009 um 18:44 schrieb Kevin Falcone: &amp;gt; On Jun 5, 20</description>
<pubDate>12 Jun  2009 14:55:01 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86576</link>
</item><item>
<title>[Rt-announce] RTFM 2.4.2 Released</title>
<description>We are happy to announce that RTFM 2.4.2 is now ready for download It includes a number of bugfixes and an important compatibility fix which you need</description>
<pubDate>11 Jun  2009 08:28:36 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86537</link>
</item><item>
<title>[Rt-announce] RT 3.8.4 Released</title>
<description>We are happy to announce that RT 3.8.4 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.4.tar.gz h</description>
<pubDate>10 Jun  2009 15:35:31 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86498</link>
</item><item>
<title>[Rt-announce] RT 3.6.8 Released</title>
<description>We are happy to announce that RT 3.6.8 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.6.8.tar.gz h</description>
<pubDate>10 Jun  2009 14:51:31 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86497</link>
</item><item>
<title>Re: RT 3.8.4rc1 Available for Testing</title>
<description>On Jun 8, 2009, at 12:29 PM, Kevin Falcone wrote: &amp;gt; We are happy to announce that RT 3.8.3rc1 is now available for  &amp;gt; testing. And of course I mean</description>
<pubDate>08 Jun  2009 11:11:48 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86431</link>
</item><item>
<title>Re: [Patch] Allow specification of start_tls options in RT::Authen::ExternalAuth</title>
<description>On Jun 5, 2009, at 10:27 AM, Benjamin Boksa wrote: &amp;gt; I am in the process of setting up RT 3.8.3. The LDAP server I am  &amp;gt; working with requires a cli</description>
<pubDate>08 Jun  2009 09:44:03 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86413</link>
</item><item>
<title>RT 3.8.4rc1 Available for Testing</title>
<description>We are happy to announce that RT 3.8.3rc1 is now available for testing. You can download it from: http://download.bestpractical.com/pub/rt/devel/rt-3</description>
<pubDate>08 Jun  2009 09:29:36 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86412</link>
</item><item>
<title>[Patch] Allow specification of start_tls options in RT::Authen::ExternalAuth</title>
<description>Dear developers, I am in the process of setting up RT 3.8.3. The LDAP server I am  working with requires a client certificate when using TLS, so I h</description>
<pubDate>05 Jun  2009 07:27:37 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86357</link>
</item><item>
<title>Re: 3.8.3 breaks AssetTracker 1.2.4b1</title>
<description>I am assuming you are referring to: http://lists.bestpractical.com/pipermail/rt-users/2009-June/059446.html And for reference, here&amp;#039;s the exact error</description>
<pubDate>04 Jun  2009 12:30:19 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86323</link>
</item><item>
<title>Re: 3.8.3 breaks AssetTracker 1.2.4b1</title>
<description>there is already solution posted on the list, sorry for that. On Thu, Jun 4, 2009 at 10:40 PM, Todd Chapman &amp;lt;todd@chaka.net&amp;gt; wrote: &amp;gt; Peter, &amp;gt; &amp;gt; I&amp;#039;ll</description>
<pubDate>04 Jun  2009 11:48:44 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86320</link>
</item><item>
<title>Re: 3.8.3 breaks AssetTracker 1.2.4b1</title>
<description>Peter, I&amp;#039;ll look into it during the next week. Can you restore your previous RT version until then? -Todd On Wed, Jun 3, 2009 at 5:46 PM, Peter C.</description>
<pubDate>04 Jun  2009 11:40:28 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86319</link>
</item><item>
<title>RTFM 2.4.2rc1 ready for testing</title>
<description>RTFM 2.4.2rc1 is now ready for testing. It includes a number of bugfixes and an important compatibility fix which you need to use RTFM with RT 3.8.3</description>
<pubDate>01 Jun  2009 17:34:49 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86159</link>
</item><item>
<title>Re: is there a place in RT where I can view an HTTP REST request?</title>
<description>Hi Kim, 1) Cross-posting is not quite nettiquetish for many a lister. 2) You will need to specify versions of RT, OS, environment (Web server, mode),</description>
<pubDate>28 May  2009 05:55:18 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86036</link>
</item><item>
<title>Re: [Rt-announce] RT 3.8.3 Release</title>
<description>On Thu, May 28, 2009 at 01:07:22PM +0200, Joop wrote: &amp;gt; Kevin Falcone wrote: &amp;gt; &amp;gt; We are happy to announce that RT 3.8.3 is now available. &amp;gt; &amp;gt; NEW FEAT</description>
<pubDate>28 May  2009 05:10:45 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86035</link>
</item><item>
<title>Re: [Rt-announce] RT 3.8.3 Release</title>
<description>Kevin Falcone wrote: &amp;gt; We are happy to announce that RT 3.8.3 is now available. &amp;gt; NEW FEATURES &amp;gt; ============ &amp;gt; * Insert a transaction on queues crea</description>
<pubDate>28 May  2009 04:07:22 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86034</link>
</item><item>
<title>[Rt-announce] RT 3.8.3 Release</title>
<description>We are happy to announce that RT 3.8.3 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.3.tar.gz</description>
<pubDate>27 May  2009 13:08:57 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86025</link>
</item><item>
<title>is there a place in RT where I can view an HTTP REST request?</title>
<description>Developers,  Is there a place in RT where I can add logging to see what exactly RT is getting when it receives a REST request? Re a place where I can</description>
<pubDate>27 May  2009 09:51:11 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/86014</link>
</item><item>
<title>Re: Date fields and &amp;#039;not set&amp;#039; values</title>
<description>I&amp;#039;ve bounced this into a ticket for review (probably by ruslan)  On Sat, May 23, 2009 at 02:00:10PM -0400, Michal Kouril wrote: &amp;gt; Hi, &amp;gt; &amp;gt; First patc</description>
<pubDate>26 May  2009 06:10:19 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85962</link>
</item><item>
<title>Date fields and &amp;#039;not set&amp;#039; values</title>
<description>Hi, First patch is to allow &amp;#039;Not set&amp;#039; or &amp;#039;NULL&amp;#039; entry into the date fields. The second patch is connected with the &amp;#039;not set&amp;#039; search on date  fields</description>
<pubDate>23 May  2009 11:00:10 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85951</link>
</item><item>
<title>Re: Possible Conversion From Subversion?</title>
<description>On 5/21/09 6:40 AM, Brent B. Powers wrote: &amp;gt; On 5/20/2009 5:33 PM, Ruslan Zakirov wrote: &amp;gt;&amp;gt; In Best Practical we&amp;#039;re moving some modules not related to</description>
<pubDate>22 May  2009 12:32:21 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85936</link>
</item><item>
<title>Re: could there be a REST/ticket creation bug?</title>
<description>What version of RT are you using? Does using the RT CLI fail in the same way? Can you sniff and capture the HTTP conversation between your client code</description>
<pubDate>22 May  2009 11:38:10 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85931</link>
</item><item>
<title>could there be a REST/ticket creation bug?</title>
<description>I first posted the message below to rt-users thinking I was doing something wrong in my application&amp;#039;s PHP code that is trying to submit a REST request</description>
<pubDate>22 May  2009 11:28:05 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85930</link>
</item><item>
<title>Re: Possible Conversion From Subversion?</title>
<description>On 5/20/2009 5:33 PM, Ruslan Zakirov wrote: &amp;gt; In Best Practical we&amp;#039;re moving some modules not related to RT into git &amp;gt; repository, so I probably it wo</description>
<pubDate>21 May  2009 06:40:33 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85891</link>
</item><item>
<title>Re: Possible Conversion From Subversion?</title>
<description>On Thu, May 21, 2009 at 1:59 AM, Mike Peachey &amp;lt;mike.peachey@jennic.com&amp;gt; wrote: &amp;gt; Ruslan Zakirov wrote: &amp;gt;&amp;gt; In Best Practical we&amp;#039;re moving some modules</description>
<pubDate>20 May  2009 15:17:19 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85872</link>
</item><item>
<title>Re: Possible Conversion From Subversion?</title>
<description>Ruslan Zakirov wrote: &amp;gt; In Best Practical we&amp;#039;re moving some modules not related to RT into git &amp;gt; repository, so I probably it would be git, but I can</description>
<pubDate>20 May  2009 14:59:34 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85871</link>
</item><item>
<title>Re: Possible Conversion From Subversion?</title>
<description>In Best Practical we&amp;#039;re moving some modules not related to RT into git repository, so I probably it would be git, but I can not tell how soon and how</description>
<pubDate>20 May  2009 14:33:44 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85870</link>
</item><item>
<title>Re: Migrating RT DB from mysql 4.1.11 to 5.0.51</title>
<description>Don&amp;#039;t dump it using latin1, but use binary: --default-character-set=binary . If dump still fails then it&amp;#039;s totally mysql problem. On Wed, May 20, 200</description>
<pubDate>20 May  2009 08:59:18 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85857</link>
</item><item>
<title>Re: Migrating RT DB from mysql 4.1.11 to 5.0.51</title>
<description>We already look into the perl script to migrate to utf8. Arnas -----Original Message----- From: rt-devel-bounces@lists.bestpractical.com [mailto:rt-</description>
<pubDate>20 May  2009 08:16:37 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85847</link>
</item><item>
<title>RT 3.8.3rc2 released</title>
<description>We are happy to announce that RT 3.8.3rc2 is now available for testing. This is a minor update containing a warning fix and merging in updated transl</description>
<pubDate>20 May  2009 07:58:18 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85846</link>
</item><item>
<title>Re: Migrating RT DB from mysql 4.1.11 to 5.0.51</title>
<description>&amp;gt; On Tue, May 19, 2009 at 5:40 PM,  &amp;lt;Arnas.Kupsys@swisscom.com&amp;gt; wrote: &amp;gt;&amp;gt; Hello we are running RT for our company&amp;#039;s day to day request handling, and c</description>
<pubDate>20 May  2009 07:23:35 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85845</link>
</item><item>
<title>Re: Migrating RT DB from mysql 4.1.11 to 5.0.51</title>
<description>Have you looked into UPGRADING.mysql file that is shipped with RT 3.8? On Tue, May 19, 2009 at 5:40 PM, &amp;lt;Arnas.Kupsys@swisscom.com&amp;gt; wrote: &amp;gt; Hello w</description>
<pubDate>20 May  2009 07:17:31 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85844</link>
</item><item>
<title>Migrating RT DB from mysql 4.1.11 to 5.0.51</title>
<description>Hello we are running RT for our company&amp;#039;s day to day request handling, and customer center issue logging. We want to migrate RT DB to a new machine (</description>
<pubDate>19 May  2009 06:40:58 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85809</link>
</item><item>
<title>RT 3.8.3rc1 Release</title>
<description>We are happy to announce that RT 3.8.3rc1 is now available for testing. You can download it from: http://download.bestpractical.com/pub/rt/devel/rt-3</description>
<pubDate>18 May  2009 14:12:49 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85797</link>
</item><item>
<title>Possible Conversion From Subversion?</title>
<description>I did look over the mailing list, and didn&amp;#039;t see much that indicated any discussion about this. As such, I spent some time making a conversion tool t</description>
<pubDate>18 May  2009 11:15:33 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85790</link>
</item><item>
<title>RT 3.6.5 causes connection aborts resulting in 500 error</title>
<description>First and foremost, I use 3.6.5 since that&amp;#039;s what exists in Ubuntu Hardy&amp;#039;s repository. Essentially what happens is I can use RT for an extended perio</description>
<pubDate>15 May  2009 14:17:16 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85769</link>
</item><item>
<title>Re: Notification Tuning</title>
<description>On Tue, May 12, 2009 at 3:31 PM, L B &amp;lt;bertignac@gmail.com&amp;gt; wrote: &amp;gt; Hello all, &amp;gt; &amp;gt; I was about to describe here how I did the notifications in my RT &amp;gt;</description>
<pubDate>13 May  2009 05:47:03 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85706</link>
</item><item>
<title>Notification Tuning</title>
<description>Hello all, I was about to describe here how I did the notifications in my RT instance, including an ugly patch, but I created instead a wiki page for</description>
<pubDate>12 May  2009 04:31:45 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85680</link>
</item><item>
<title>Re: [Rt-commit] r19576 - rt/3.8/trunk/lib/RT/Interface</title>
<description>On May 11, 2009, at 2:19 PM, Ruslan Zakirov wrote: &amp;gt; Ok. I should look into it and really think it&amp;#039;s time to release 3.8.3. &amp;gt; As this is not a regres</description>
<pubDate>11 May  2009 11:36:34 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85653</link>
</item><item>
<title>Re: [Rt-commit] r19576 - rt/3.8/trunk/lib/RT/Interface</title>
<description>Ok. I should look into it and really think it&amp;#039;s time to release 3.8.3. As this is not a regression since 3.8.0 where it&amp;#039;s broken in the same way as in</description>
<pubDate>11 May  2009 11:19:06 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85652</link>
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<title>Re: [Rt-commit] r19578 - in rt/3.8/trunk:	share/html/Ticket/Attachment/WithHeaders</title>
<description>On Sat, May 09, 2009 at 12:59:24AM +0400, Ruslan Zakirov wrote: &amp;gt; Emmanuel, there is no such thing as original encoding for headers. &amp;gt; Anything not as</description>
<pubDate>09 May  2009 01:37:53 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85637</link>
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<title>Re: [Rt-commit] r19576 - rt/3.8/trunk/lib/RT/Interface</title>
<description>On Sat, May 09, 2009 at 12:42:15AM +0400, Ruslan Zakirov wrote: &amp;gt; Shouldn&amp;#039;t we encode according to outgoing encoding we define in the &amp;gt; config? And do</description>
<pubDate>09 May  2009 01:25:05 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85636</link>
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<title>Re: [Rt-commit] r19578 - in rt/3.8/trunk: share/html/Ticket/Attachment/WithHeaders</title>
<description>Emmanuel, there is no such thing as original encoding for headers. Anything not ascii is illegal in the head. Even the message has been in some encodi</description>
<pubDate>08 May  2009 13:59:24 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85614</link>
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<title>Re: Constant width font</title>
<description>config PlainTextPre On Sat, May 9, 2009 at 12:48 AM, Vincent Lee &amp;lt;vsl@microplex.com&amp;gt; wrote: &amp;gt; Hi, &amp;gt; &amp;gt; Is there a way to display the body tickets in a</description>
<pubDate>08 May  2009 13:54:40 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85613</link>
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<title>Constant width font</title>
<description>Hi, Is there a way to display the body tickets in a constant width font? We tried modifying html/NoAuth/webrt.css with out success. SPAN.message { f</description>
<pubDate>08 May  2009 13:48:30 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85612</link>
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<title>Re: [Rt-commit] r19576 - rt/3.8/trunk/lib/RT/Interface</title>
<description>Shouldn&amp;#039;t we encode according to outgoing encoding we define in the config? And do it using the method we use for other outgoing emails. This should b</description>
<pubDate>08 May  2009 13:42:15 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85611</link>
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<title>[PATCH] Inserting blanks into custom search formats</title>
<description>Hi, One of our users was customising his search preferences, and wanted to add a &amp;lt;blank&amp;gt; into the output format. One already exists in the default fo</description>
<pubDate>08 May  2009 09:24:43 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85601</link>
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<title>3.8-trunk translation updates on Launchpad</title>
<description>For folks who have been helping us out with translation updates on  Launchpad: https://translations.launchpad.net/rt/3.8/+pots/rt we appreciate the</description>
<pubDate>07 May  2009 13:53:51 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85587</link>
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<title>Gitweb for RT</title>
<description>For those who like gitweb, I configured one with clones of main RT trunks here:  http://rt.easter-eggs.org/git/  update is done every 10 minutes.</description>
<pubDate>07 May  2009 06:37:44 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85579</link>
</item><item>
<title>Re: managing global options on a per queue basis</title>
<description>LoadByMessageId looks in-efficient. You better start from Transactions and join Attachments and don&amp;#039;t join tickets at all. Just limit ObjectType to &amp;#039;R</description>
<pubDate>05 May  2009 07:15:09 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85407</link>
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<title>managing global options on a per queue basis</title>
<description>Hi, one of the features requested on our installation of RT has been to be able to manage some global options, like ParseNewMessageForTicketCcs, on a</description>
<pubDate>04 May  2009 21:20:32 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85395</link>
</item><item>
<title>ADMIN Re: how to run new rt cli in cron</title>
<description>Please do not CC both rt-users and rt-devel for a single post. Pick one list or the other. _______________________________________________ List info:</description>
<pubDate>02 May  2009 14:02:00 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85344</link>
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<title>how to run new rt cli in cron</title>
<description>The rt cli from 2001 does not require a password to get the content of a ticket. So running it as part of a cron is not a problem To get the content</description>
<pubDate>02 May  2009 13:20:46 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85343</link>
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<title>Re: AJAXy dependent custom fields?</title>
<description>I think you don&amp;#039;t need new column, but a new type of CF that uses an attribute to store relation. New type allow you to create new mason components fo</description>
<pubDate>01 May  2009 13:22:19 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85335</link>
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<title>Re: AJAXy dependent custom fields?</title>
<description>On 5/1/09 11:29 AM, Jim Meyer wrote: &amp;gt; Hello! &amp;gt; &amp;gt; Just starting to look into RT again after a few years away (yeah, it &amp;gt; seems like everywhere I go</description>
<pubDate>01 May  2009 12:22:13 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85334</link>
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<title>AJAXy dependent custom fields?</title>
<description>Hello! Just starting to look into RT again after a few years away (yeah, it seems like everywhere I go we start using IT. Coincidence? I think not.</description>
<pubDate>01 May  2009 11:29:04 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85323</link>
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<title>Re: [rt-users] rt cli is failing for rt 3.8.2</title>
<description>Your settings are wrong. 404 error is page not found. On Fri, May 1, 2009 at 6:59 PM, Asif Iqbal &amp;lt;vadud3@gmail.com&amp;gt; wrote: &amp;gt; /opt/rt3/bin/rt list -t</description>
<pubDate>01 May  2009 09:09:46 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85314</link>
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<title>Re: rt cli is failing for rt 3.8.2</title>
<description>On Fri, May 1, 2009 at 10:59 AM, Asif Iqbal &amp;lt;vadud3@gmail.com&amp;gt; wrote: &amp;gt; /opt/rt3/bin/rt list -t ticket &amp;quot;queue=&amp;#039;syshelp&amp;#039; and status !=&amp;#039;resolved&amp;#039; and &amp;gt;</description>
<pubDate>01 May  2009 09:06:01 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85313</link>
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<title>rt cli is failing for rt 3.8.2</title>
<description>/opt/rt3/bin/rt list -t ticket &amp;quot;queue=&amp;#039;syshelp&amp;#039; and status !=&amp;#039;resolved&amp;#039; and owner=&amp;#039;nobody&amp;#039;&amp;quot; Query:queue=&amp;#039;syshelp&amp;#039; and status !=&amp;#039;resolved&amp;#039; and owner=&amp;#039;n</description>
<pubDate>01 May  2009 07:59:29 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85303</link>
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<title>Re: How to add Company logo</title>
<description>On Thu, Apr 30, 2009 at 5:22 PM, Asif Iqbal &amp;lt;vadud3@gmail.com&amp;gt; wrote: &amp;gt; How do I place a company logo on the top left corner on RT 3.8.2 ? &amp;gt; &amp;gt; Also h</description>
<pubDate>01 May  2009 06:44:37 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85302</link>
</item><item>
<title>Re: [rt-users] rt-mailgate is failing</title>
<description>On Thu, Apr 30, 2009 at 5:06 PM, Ruslan Zakirov &amp;lt;ruslan.zakirov@gmail.com&amp;gt;wrote: &amp;gt; 3.8&amp;#039;s mailgate dowsn&amp;#039;t allow you to create a ticket with a request</description>
<pubDate>01 May  2009 06:43:57 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85301</link>
</item><item>
<title>Re: [rt-users] rt-mailgate is failing</title>
<description>On Thu, Apr 30, 2009 at 5:06 PM, Ruslan Zakirov &amp;lt;ruslan.zakirov@gmail.com&amp;gt;wrote: &amp;gt; 3.8&amp;#039;s mailgate dowsn&amp;#039;t allow you to create a ticket with a request</description>
<pubDate>30 Apr  2009 14:25:28 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85288</link>
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<title>How to add Company logo</title>
<description>How do I place a company logo on the top left corner on RT 3.8.2 ? Also how do I place a icon next the URL in the url box of the browser so it surviv</description>
<pubDate>30 Apr  2009 14:22:19 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85287</link>
</item><item>
<title>Re: [rt-users] rt-mailgate is failing</title>
<description>3.8&amp;#039;s mailgate dowsn&amp;#039;t allow you to create a ticket with a requestor. On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal &amp;lt;vadud3@gmail.com&amp;gt; wrote: &amp;gt; The upgr</description>
<pubDate>30 Apr  2009 14:06:38 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85266</link>
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<title>rt-mailgate is failing</title>
<description>The upgraded RT 3.8.2 is failing with rt-mailgate. The original installation works just fine. What am I missing? (iqbala)@qmail:~$ echo this is a tes</description>
<pubDate>30 Apr  2009 14:01:52 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85265</link>
</item><item>
<title>Re: [rt-users] Upgrade RT</title>
<description>On 28 Apr 2009, at 7:01 pm, Asif Iqbal wrote: &amp;gt; On Tue, Apr 28, 2009 at 1:53 PM, Tom Lahti &amp;lt;toml@bitstatement.net&amp;gt;  &amp;gt; wrote: &amp;gt; &amp;gt;&amp;gt;&amp;gt; Ok now that upgra</description>
<pubDate>28 Apr  2009 11:07:17 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85149</link>
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<title>Re: [rt-users] Upgrade RT</title>
<description>On Tue, Apr 28, 2009 at 1:53 PM, Tom Lahti &amp;lt;toml@bitstatement.net&amp;gt; wrote: &amp;gt; &amp;gt; Ok now that upgrade completed on the test system, I now see 5000 more &amp;gt;</description>
<pubDate>28 Apr  2009 11:01:37 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85148</link>
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<title>Re: [rt-users] Upgrade RT</title>
<description>On Tue, Nov 18, 2008 at 6:33 AM, Tim Cutts &amp;lt;tjrc@sanger.ac.uk&amp;gt; wrote: &amp;gt; &amp;gt; On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote: &amp;gt; &amp;gt; Do I upgrade from RT 3.</description>
<pubDate>28 Apr  2009 10:45:26 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85147</link>
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<title>Re: [rt-users] new version seems lot slower with more resources</title>
<description>I think you find more help on mysql performance lists. It can be kernel (io scheduler), mysql (changes in options, degradations), innodb (concurency i</description>
<pubDate>28 Apr  2009 08:21:36 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85135</link>
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<title>new version seems lot slower with more resources</title>
<description>Older setup: RT 3.4.5 with mysql 4.0.24 and Perl 5.8.6 on V20z with 2 1.8Ghz and 4G mem mysql&amp;gt; select count(*) from Tickets; +----------+ | count(*)</description>
<pubDate>28 Apr  2009 08:01:45 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85129</link>
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<title>Re: Writing a GUI on top of RT</title>
<description>Hello Drew and Alex, writing a new interface to RT would be a significant effort, whatever tools you have. The approach we took was to leave the inter</description>
<pubDate>28 Apr  2009 00:44:26 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85114</link>
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<title>Long time RT bug found. check all is too agressive</title>
<description>We add a checkbox to out bulk update form to mark tickets as spam. This box kept getting checked accidentally by our users even though they claimed to</description>
<pubDate>27 Apr  2009 11:31:29 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85102</link>
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<title>Re: Writing a GUI on top of RT</title>
<description>Hi, we did some work on the UI (which unfortunately did not go the way I wanted it to be ... but anyways); RT has a RESTful interface which makes it r</description>
<pubDate>27 Apr  2009 07:42:15 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85084</link>
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<title>Re: Writing a GUI on top of RT</title>
<description>Have you looked at the SelfService interface (http://your.rt.server/SelfService)? It is much less cluttered and by default lets an unprivileged use</description>
<pubDate>27 Apr  2009 06:41:56 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85083</link>
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<title>Writing a GUI on top of RT</title>
<description>Greetings, Where I work, the technical department use RT for handling support errands, which works great. We would like, however, to let more non-tec</description>
<pubDate>27 Apr  2009 05:25:39 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85082</link>
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<title>Setting priority on create based on CF value Scrip</title>
<description>Found the solution, i did it all wrong :) The working code is: / line start with # are comments DO NOT paste them :) #Get CF value my $cf_va = $self</description>
<pubDate>24 Apr  2009 06:55:01 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/85028</link>
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<title>Setting priority on create based on CF value Scrip</title>
<description>Hi all, i need to set the priority based on a ticket CF that the user sets at selfservice during the ticket submission. Its set up so that the user ca</description>
<pubDate>21 Apr  2009 03:41:58 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/84888</link>
</item><item>
<title>Re: *possible* RT security bug</title>
<description>On Thu 16.Apr&amp;#039;09 at 9:39:19 -0700, Chad Granum wrote: &amp;gt; Version 3.8.2 &amp;gt; &amp;gt; Noticed when writing a plugin. I have debugging that prints out the &amp;gt; cont</description>
<pubDate>18 Apr  2009 19:27:00 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/84842</link>
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<title>*possible* RT security bug</title>
<description>Version 3.8.2 Noticed when writing a plugin. I have debugging that prints out the content of %ARGS. I went to the page while not logged in, it prompt</description>
<pubDate>16 Apr  2009 09:39:19 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/84760</link>
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<title>Formatting of scrips collection</title>
<description>Hi all, It seems very odd to me that the pages which lists scrips don&amp;#039;t link the template name to the actual template page, so I decided to try and d</description>
<pubDate>15 Apr  2009 11:06:05 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/84726</link>
</item><item>
<title>Re: sessions table is lost after a system crash</title>
<description>On Sun, Apr 12, 2009 at 2:31 PM, Asif Iqbal &amp;lt;vadud3@gmail.com&amp;gt; wrote: &amp;gt; On Sun, Apr 12, 2009 at 2:24 PM, Asif Iqbal &amp;lt;vadud3@gmail.com&amp;gt; wrote: &amp;gt; &amp;gt;&amp;gt; (u</description>
<pubDate>12 Apr  2009 01:35:31 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/84677</link>
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<title>Re: sessions table is lost after a system crash</title>
<description>On Sun, Apr 12, 2009 at 2:24 PM, Asif Iqbal &amp;lt;vadud3@gmail.com&amp;gt; wrote: &amp;gt; (user)@webrt:~$ mysql -u root -p &amp;gt; Enter password: &amp;gt; Welcome to the MySQL mon</description>
<pubDate>12 Apr  2009 01:31:43 -0800</pubDate>
<link>http://www.gossamer-threads.com/lists/rt/devel/84676</link>
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