Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/devel/ en-us (c) Gossamer Threads Inc. All rights reserved. 17 May 2008 00:08:35 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/devel/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg I've set up a template that is supposed to show a queue name using the {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the que 15 May 2008 08:53:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/74353 pretty strange. add more debugging into your template. 2008/5/15 Andy Werner <Andy.Werner@amxinc.com>: > I've set up a template that is supposed to s 15 May 2008 08:52:18 -0800 http://www.gossamer-threads.com/lists/rt/devel/74352 I've set up a template that is supposed to show a queue name using the {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the que 15 May 2008 08:36:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/74347 We have one queue for customer support issues and one queue for product issues. Often, while diagnosing a customer support issue a linked product is 13 May 2008 21:27:19 -0800 http://www.gossamer-threads.com/lists/rt/devel/74308 Hi, Any more news on this? It didn't work for me, as per my follow up e-mail last week. Thanks. <quote who="Ruslan Zakirov"> > Try the following p 13 May 2008 02:31:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/74293 A change to Admin/Groups/Members.html that appeared somewhere between 3.4.2 and 3.6.5 has introduced a bug. The change in question is the sorting o 12 May 2008 11:33:55 -0800 http://www.gossamer-threads.com/lists/rt/devel/74272 Jesse Vincent wrote: > Given that I don't think you're using RT for cake processing (though I'd > love to hear about it if you are), what do you have 12 May 2008 10:12:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/74270 This is actually a pretty common scenario, I can put it technical context. I have a ticket to install a new customers website in our group. I go to t 12 May 2008 10:00:13 -0800 http://www.gossamer-threads.com/lists/rt/devel/74269 We have the same two issues per ticket problem, but we do also create child tickets for new calls / purchases that need to happen. If we have a tick 12 May 2008 09:39:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/74271 > When I "create a related ticket", I would like it to copy the subject > and maybe the watchers and priority from the original ticket, but pretty > 12 May 2008 09:15:25 -0800 http://www.gossamer-threads.com/lists/rt/devel/74268