jbrandt at bestpractical
Aug 17, 2012, 12:03 PM
Post #1 of 1
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rt branch, 4.0/lifecycles-documentation-fix, created. rt-4.0.6-266-gffe01b4
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The branch, 4.0/lifecycles-documentation-fix has been created
at ffe01b45a88ae72b271e1778ec5290c33f907350 (commit)
- Log -----------------------------------------------------------------
commit ffe01b45a88ae72b271e1778ec5290c33f907350
Author: Jim Brandt <jbrandt [at] bestpractical>
Date: Fri Aug 17 15:02:09 2012 -0400
Update lifecycle documentation on statuses available at ticket creation
A section of the lifecycle documentation describes the statuses
available during ticket creation, mainly to document what the ''
(empty string) transition key signifies. However, the reference
to the default configuration was out of sync with the actual
default configuration.
diff --git a/etc/RT_Config.pm.in b/etc/RT_Config.pm.in
index 192fada..4843013 100755
--- a/etc/RT_Config.pm.in
+++ b/etc/RT_Config.pm.in
@@ -2250,10 +2250,11 @@ all possible transitions in each lifecycle using the following format:
=head3 Statuses available during ticket creation
-By default users can create tickets with any status, except
-deleted. If you want to restrict statuses available during creation
-then describe transition from '' (empty string), like in the example
-above.
+By default users can create tickets with a status of new,
+open, or resolved, but cannot create tickets with a status of
+rejected, stalled, or deleted. If you want to change the statuses
+available during creation, update the transition from '' (empty
+string), like in the example above.
=head3 Protecting status changes with rights
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