jesse at bestpractical
Mar 31, 2003, 3:11 PM
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Upcoming speaking engagements.
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The 2003 conference season is fast approaching. As of this moment, there
are four RT-related talks coming up. I'd be delighted to see you all at
any or all of them.
Best,
Jesse
25-26 April 2003 - Copenhagen, Denmark
Scandinavian Perl Workshop
http://www.perlworkshop.dk/abstracts/request_tracker.html
Jesse will be presenting an overview of and introduction to RT 3.0.
(90 minutes)
21 May 2003 - Boston, MA USA
Boston Linux and Unix User Group
http://www.blu.org/cgi-bin/calendar/2003-may
Jesse will be presenting an overview of and introduction to RT 3.0.
(2 hours)
25 June 2003 - 15th Annual Computer Security Incident Handling Conference
Ottawa, Canada
http://www.first.org/conference/2003/
Jesse and John Green from JANET-CERT will present "RT for Incident
Response," a custom application built on RT 3.0. This tool helps
incident response teams get their jobs done by tracking related
Incidents, Incident reports and Investigations, as well as quickly
discover related metadata through integrated whois and traceroute
tools. (45 minutes)
7 July 2003 - Portland, OR USA
O'Reilly Open Source Conference
http://conferences.oreillynet.com/cs/os2003/view/e_sess/3872
Jesse and Robert Spier will be presenting an in-depth tutorial on
how to customize and extend RT. This tutorial takes you on a roller
coaster ride through many of RT's nooks and crannies, showing you how
you can extend and embrace it--whatever your needs may be. Everything
from "Enterprise Class Trouble Ticketing" (and what that means) down
to personal grocery lists will be covered, with side trips into the
land of alternate user interfaces and report generation. (3 hours)
--
http://www.bestpractical.com/rt -- Trouble Ticketing. Free.
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