robert at bestpractical
Jul 11, 2005, 10:09 PM
Post #1 of 1
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RT Training in Portland, August 2, 2005
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Only three weeks left to sign up for
RT training at OSCON
Portland, Oregon
August 2, 2005
* * * *
http://conferences.oreillynet.com/cs/os2005/view/e_sess/6794
RT (Request Tracker), a flexible ticketing system, is one of those
products that makes addicts out of normally staid sysadmins and
developers. It is a powerful tool to have in your arsenal for
organizing yourself and your company. This tutorial takes you on a
roller coaster ride through many of RT's nooks and crannies,
showing you how you can extend and embrace it--whatever your needs
may be. Everything from "Enterprise Class Trouble Ticketing" (and
what that means), through helpdesks, bugtracking, all the way down
to personal grocery lists will be covered, with side trips into the
land of alternate user interfaces, report generation, localization,
and internationalization.
Highlights involve using RT as an application platform, tweaking
the system for lightning-fast performance, and transparently
integrating RT into your workflow. The customizations of several
major sites will be demonstrated, as well as revealing some large
companies you deal with every day who use RT. This session includes
updates for the new technologies available in RT 3.4.
* * * *
Don't Miss the 7th Annual Open Source Convention
Tim O'Reilly - Nat Torkington
As we write this letter, interesting things are happening in the
open source world. The burgeoning Linux vendor industry is facing
its first challenge from beneath as companies like SpikeSource,
SourceLabs, and Optaros compete with them for support
contracts. Who will win, and what will the open source community
gain or lose as a result?
Meanwhile interesting technology like Ruby on Rails and AJAX
(Asynchronous Javascript and XML) has turned the world of web apps
on its head. The web as we know it was built on HTML and some
combination of the LAMP stack. What web will emerge from AJAX'd
Rails, Plone, PHP, and Perl apps? And where's Java in all of this?
And even at the bottom layers, the world is changing. Linux has
thrown out the BitKeeper source control system and is looking for
an open source replacement. Xen is spreading the virtualization
gospel to the Linux vendors. And Microsoft is open sourcing
software! Something is definitely afoot ...
OSCON 2005 will explore these new trends in tutorials and sessions
from the people behind technology. We're glad to welcome back
beloved presenters such as Damian Conway, Guido van Rossum, Rasmus
Lerdorf, and Robert (the r0ml) Lefkowitz, and present leaders like
David Heinemeier Hansson (Ruby on Rails), Jonathan Schwartz (Sun
Microsystems), and Kim Polese (SpikeSource) for the first time. As
well as new open source technology speakers, we're proud to
introduce our first Open Source Business Review (OSBR). This
parallel conference looks at how open source affects IT and is a
great chance for you to meet the executives and thought leaders in
enterprise open source.
http://conferences.oreillynet.com/os2005/
* * * *
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