jesse at bestpractical
Jun 30, 2004, 12:59 PM
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I'm pleased to announce the public release of RT 3.2.0. RT 3.2 represents
over 15 months of new development and includes a number of new
features and improvements, as well as streamlined installation and
upgrade procedures.
This version of RT features a major overhaul to RT's searching system,
including support for saved searches, direct download of search results
to Microsoft Excel and a powerful new query builder. You can find a
brief summary of many of the major changes since RT 3.0 at the end of
this announcement.
We always look forward to hearing your feedback about this or any release
on the rt-users mailing list. (http://lists.bestpractical.com/lists/rt-users)
For commercial support, please contact us at sales [at] bestpractical
RT 3.2.0 is immediately available from:
http://download.bestpractical.com/pub/rt/release/rt-3.2.0.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.2.0.tar.gz.sig
MD5 sums for this release:
42952688a95e301556e0f520216bdf17 rt-3.2.0.tar.gz
1b3bad77be243b8623901208d1942380 rt-3.2.0.tar.gz.sig
Jesse Vincent
Best Practical Solutions, LLC
Abbreviated Changelog
---------------------
Email handling
* Preview who will receive email about new ticket updates before you
send your message
* You can disable notification to individual users on a per-ticket
basis
* RT provides a full historical view of each message RT sends including
all message headers
* HTML email and image attachments are now displayed inline when viewing
a ticket
Searching
* RT now sports a brand-new search user interface, retooled to
make it easier to build much more complex queries
* Now you can save searches and optionally to share them with groups
of your coworkers
* Search results can be displayed in a per-query customizable format.
* Search results are now downloadable as tab-delimited data, perfect for
importing into Microsoft Excel(tm).
* Search results can now be syndicated as RSS feeds
* Search results can be downloaded in a simple text format, modified
and re-uploaded later
Web interface
* The homepage has been overhauled to provide a "quick ticket creation"
form and a list of the newest unowned tickets
* The user interface has received a minor facelift
* Every 'box' in RT can now be opened or closed on the fly
Database
* RT now supports single-user installations on the SQLite embedded
database engine instead of a full database server
Web server
* RT now supports single-user installations with a stand-alone HTTP server
instead of an external web server like Apache
Internals
* RT now provides an 'Attributes' table, which allows local developers
to easily extend all of RT's database tables with new read/write
attributes without needing to modify RT's core schema
* Code has been refactored, cleaned up and more extensively tested
throughout the system
--
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