Mailing List Archive: Qmail: users

Autoreply best way

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julien at nura

May 28, 2009, 5:48 AM

Post #1 of 4 (896 views)
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Autoreply best way

Hello,

I have installed qmail-ldap. Some of my user use auto-reply
functionnality but auto-reply bounce because original message is a spam
and has not a valid address.

What is the best to auto-reply without increasing spam ?

- Don't do auto-reply at all ?
- Carefully detect incoming spam andreject delivery (and so autoreply) ?

How do you handle auto-reply in business enviroment ?

Thanks for your experience!

Julien

mohsen at pahlevanzadeh

May 27, 2009, 7:06 PM

Post #2 of 4 (821 views)
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Re: Autoreply best way [In reply to]

You can use vacation program,Or qmail-autoresponder:
http://untroubled.org/qmail-autoresponder/
enjoy...........
On Thu, 2009-05-28 at 14:48 +0200, Julien wrote:
> Hello,
>
> I have installed qmail-ldap. Some of my user use auto-reply
> functionnality but auto-reply bounce because original message is a spam
> and has not a valid address.
>
> What is the best to auto-reply without increasing spam ?
>
> - Don't do auto-reply at all ?
> - Carefully detect incoming spam andreject delivery (and so autoreply) ?
>
> How do you handle auto-reply in business enviroment ?
>
> Thanks for your experience!
>
> Julien
>
>
>

lists-qmail at maexotic

May 28, 2009, 7:55 AM

Post #3 of 4 (820 views)
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Re: Autoreply best way [In reply to]

Hoi,

On Thu, May 28, 2009 at 02:48:34PM +0200, Julien wrote:
> - Don't do auto-reply at all ?
> - Carefully detect incoming spam andreject delivery (and so autoreply) ?

I always suggest 1) but if a good spam filter is in place like in 2)
autoreplys become a minor problem.

I also suggest that customers use "role accounts" and an incident
system whenever possible.
So for urgent business mails they always are in a pool and a colleague
can take over/contact the customer in case of holidays, ...
Also helps with legal requirements for archiving.

\Maex

johnl at iecc

May 31, 2009, 6:13 PM

Post #4 of 4 (795 views)
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Re: Autoreply best way [In reply to]

>What is the best to auto-reply without increasing spam ?
>- Don't do auto-reply at all ?

In my experience, the majority of auto-replies are useless. A message
saying I'm not going to get a response is not noticably more informative
than no response.

>- Carefully detect incoming spam and reject delivery (and so autoreply) ?

In addition to spam filtering, there's a bunch of well known
heuristics specific to autoresponders that greatly reduce the amount
of blowback. The most important are to reply only when the
recipient's address is on the To: line, and to send a response to any
particular address no more than about once a week.

R's,
John

PS: At some point I want to set up a web site called
come-rob-my-house.com where I post all of the random out-of-office
replies I get.

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