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Is it just me ...

 

 

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georgeb at gmail

Feb 3, 2011, 4:00 PM

Post #1 of 13 (1382 views)
Permalink
Is it just me ...

Or is Brocade's support website absolutely the most worthless piece of junk
ever created in the history of the WWW?

I get logged into this new "My Brocade" crap and can't even locate where to
find software updates, release notes, etc. I see some links that look like
they SHOULD take me there, but they redirect back to the old Foundry site
and gets redirected back to My Brocade.

And that is if I wait through the 30-60 seconds it takes the page to load
just to show me that what I am looking for is not there.

Did Cisco design this site for Brocade?

Foundry was REALLY easy (even if it was slow), click "Software", click your
product line, and there you are ... done.

I have spent a good 45 minutes lost in twisty-turny tunnels on the Brocade
site and I still haven't found what I am looking for (latest 5.1 code and
release notes).


niels=foundry-nsp at bakker

Feb 3, 2011, 4:19 PM

Post #2 of 13 (1370 views)
Permalink
Re: Is it just me ... [In reply to]

* georgeb [at] gmail (George B.) [Fri 04 Feb 2011, 01:01 CET]:
>Or is Brocade's support website absolutely the most worthless piece
>of junk ever created in the history of the WWW?

I was going to say that it (kp.foundrynet.com) worked for me a couple
of days ago apart from a somewhat slow login, but it's been spinning
for about ten minutes now on the password submittance and still hasn't
gone anywhere.

So. Yeah. Mail TAC and ask them to send you the latest & greatest as
the portal isn't working for you. Bit of a bother for both parties
involved, but oh well.


-- Niels.

--
_______________________________________________
foundry-nsp mailing list
foundry-nsp [at] puck
http://puck.nether.net/mailman/listinfo/foundry-nsp


jreitz at gmail

Feb 3, 2011, 4:33 PM

Post #3 of 13 (1372 views)
Permalink
Re: Is it just me ... [In reply to]

It's not just you. The best (read: worst) part is where most of the links
which point you to the "Legacy Foundry site" actually redirect back to a
generic Brocade support page. I've gone around in circles again and again.

The site that works (for me at least) is here:
https://kp.foundrynet.com/

I was able to instantly find 5.1 and the related documentation.
>j.


On Fri, Feb 4, 2011 at 12:00 AM, George B. <georgeb [at] gmail> wrote:

> Or is Brocade's support website absolutely the most worthless piece of junk
> ever created in the history of the WWW?
>
> I get logged into this new "My Brocade" crap and can't even locate where to
> find software updates, release notes, etc. I see some links that look like
> they SHOULD take me there, but they redirect back to the old Foundry site
> and gets redirected back to My Brocade.
>
> And that is if I wait through the 30-60 seconds it takes the page to load
> just to show me that what I am looking for is not there.
>
> Did Cisco design this site for Brocade?
>
> Foundry was REALLY easy (even if it was slow), click "Software", click
> your product line, and there you are ... done.
>
> I have spent a good 45 minutes lost in twisty-turny tunnels on the Brocade
> site and I still haven't found what I am looking for (latest 5.1 code and
> release notes).
>
>
>
> _______________________________________________
> foundry-nsp mailing list
> foundry-nsp [at] puck
> http://puck.nether.net/mailman/listinfo/foundry-nsp
>


dunc.lockwood at thebunker

Feb 3, 2011, 4:58 PM

Post #4 of 13 (1364 views)
Permalink
Re: Is it just me ... [In reply to]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

+1

On 04/02/11 00:33, Jay Reitz wrote:
> It's not just you. The best (read: worst) part is where most of the
> links which point you to the "Legacy Foundry site" actually redirect
> back to a generic Brocade support page. I've gone around in circles
> again and again.
>
> The site that works (for me at least) is here:
> https://kp.foundrynet.com/
>
> I was able to instantly find 5.1 and the related documentation.
>>j.
>
>
> On Fri, Feb 4, 2011 at 12:00 AM, George B. <georgeb [at] gmail
> <mailto:georgeb [at] gmail>> wrote:
>
> Or is Brocade's support website absolutely the most worthless piece
> of junk ever created in the history of the WWW?
>
> I get logged into this new "My Brocade" crap and can't even locate
> where to find software updates, release notes, etc. I see some
> links that look like they SHOULD take me there, but they redirect
> back to the old Foundry site and gets redirected back to My Brocade.
>
> And that is if I wait through the 30-60 seconds it takes the page to
> load just to show me that what I am looking for is not there.
>
> Did Cisco design this site for Brocade?
>
> Foundry was REALLY easy (even if it was slow), click "Software",
> click your product line, and there you are ... done.
>
> I have spent a good 45 minutes lost in twisty-turny tunnels on the
> Brocade site and I still haven't found what I am looking for (latest
> 5.1 code and release notes).
>
>
>
> _______________________________________________
> foundry-nsp mailing list
> foundry-nsp [at] puck <mailto:foundry-nsp [at] puck>
> http://puck.nether.net/mailman/listinfo/foundry-nsp
>
>


- --
Duncan Lockwood
Principal Network Engineer

The Bunker Secure Hosting Limited
Ash Radar Station
Marshborough Road
Sandwich
Kent CT13 0PL
UNITED KINGDOM

t: 01304 814 800
f: 01304 814 899
e: dunc [at] thebunker
w: www.thebunker.net
PGP on Key Servers

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v2.0.15 (GNU/Linux)
Comment: Using GnuPG with SUSE - http://enigmail.mozdev.org/

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BisAniHL3GyxsD9tmY9ruC5woodV4Qpl
=Ei4J
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________________________________
This email and any attachments it may contain is confidential and solely intended for the use of the named addressee(s) only. Any views or opinions presented are solely those of the author and do not necessarily represent those of The Bunker. If you are not the intended recipient, be advised that you have received this email in error and that you should not rely on it or take any action based on it. You should not publish, use, disseminate, print, forward or copy this email as it is strictly prohibited. Please contact the sender if you have received this email in error and destroy it.

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georgeb at gmail

Feb 3, 2011, 6:05 PM

Post #5 of 13 (1367 views)
Permalink
Re: Is it just me ... [In reply to]

Maybe there has been some issue somewhere with my particular login. I can
get logged in to the kp but when I click "software" it is empty ... nothing
... nada. It used to show the various product lines I had on support. Now
it shows binkety blank.



On Thu, Feb 3, 2011 at 4:33 PM, Jay Reitz <jreitz [at] gmail> wrote:

> It's not just you. The best (read: worst) part is where most of the links
> which point you to the "Legacy Foundry site" actually redirect back to a
> generic Brocade support page. I've gone around in circles again and again.
>
> The site that works (for me at least) is here:
> https://kp.foundrynet.com/
>
> I was able to instantly find 5.1 and the related documentation.
> >j.
>
>
> On Fri, Feb 4, 2011 at 12:00 AM, George B. <georgeb [at] gmail> wrote:
>
>> Or is Brocade's support website absolutely the most worthless piece of
>> junk ever created in the history of the WWW?
>>
>> I get logged into this new "My Brocade" crap and can't even locate where
>> to find software updates, release notes, etc. I see some links that look
>> like they SHOULD take me there, but they redirect back to the old Foundry
>> site and gets redirected back to My Brocade.
>>
>> And that is if I wait through the 30-60 seconds it takes the page to load
>> just to show me that what I am looking for is not there.
>>
>> Did Cisco design this site for Brocade?
>>
>> Foundry was REALLY easy (even if it was slow), click "Software", click
>> your product line, and there you are ... done.
>>
>> I have spent a good 45 minutes lost in twisty-turny tunnels on the Brocade
>> site and I still haven't found what I am looking for (latest 5.1 code and
>> release notes).
>>
>>
>>
>> _______________________________________________
>> foundry-nsp mailing list
>> foundry-nsp [at] puck
>> http://puck.nether.net/mailman/listinfo/foundry-nsp
>>
>
>


georgeb at gmail

Feb 3, 2011, 6:13 PM

Post #6 of 13 (1365 views)
Permalink
Re: Is it just me ... [In reply to]

And they now seem to have it fixed. Maybe I just hit it on a bad day.



On Thu, Feb 3, 2011 at 6:05 PM, George B. <georgeb [at] gmail> wrote:

> Maybe there has been some issue somewhere with my particular login. I can
> get logged in to the kp but when I click "software" it is empty ... nothing
> ... nada. It used to show the various product lines I had on support. Now
> it shows binkety blank.
>
>
>
>
> On Thu, Feb 3, 2011 at 4:33 PM, Jay Reitz <jreitz [at] gmail> wrote:
>
>> It's not just you. The best (read: worst) part is where most of the links
>> which point you to the "Legacy Foundry site" actually redirect back to a
>> generic Brocade support page. I've gone around in circles again and again.
>>
>> The site that works (for me at least) is here:
>> https://kp.foundrynet.com/
>>
>> I was able to instantly find 5.1 and the related documentation.
>> >j.
>>
>>
>> On Fri, Feb 4, 2011 at 12:00 AM, George B. <georgeb [at] gmail> wrote:
>>
>>> Or is Brocade's support website absolutely the most worthless piece of
>>> junk ever created in the history of the WWW?
>>>
>>> I get logged into this new "My Brocade" crap and can't even locate where
>>> to find software updates, release notes, etc. I see some links that look
>>> like they SHOULD take me there, but they redirect back to the old Foundry
>>> site and gets redirected back to My Brocade.
>>>
>>> And that is if I wait through the 30-60 seconds it takes the page to load
>>> just to show me that what I am looking for is not there.
>>>
>>> Did Cisco design this site for Brocade?
>>>
>>> Foundry was REALLY easy (even if it was slow), click "Software", click
>>> your product line, and there you are ... done.
>>>
>>> I have spent a good 45 minutes lost in twisty-turny tunnels on the
>>> Brocade site and I still haven't found what I am looking for (latest 5.1
>>> code and release notes).
>>>
>>>
>>>
>>> _______________________________________________
>>> foundry-nsp mailing list
>>> foundry-nsp [at] puck
>>> http://puck.nether.net/mailman/listinfo/foundry-nsp
>>>
>>
>>
>


gk at ax

Feb 4, 2011, 1:26 AM

Post #7 of 13 (1365 views)
Permalink
Re: Is it just me ... [In reply to]

Am 04.02.2011 01:00, schrieb George B.:
> Or is Brocade's support website absolutely the most worthless piece of
> junk ever created in the history of the WWW?
>
> I get logged into this new "My Brocade" crap and can't even locate where
> to find software updates, release notes, etc. I see some links that
> look like they SHOULD take me there, but they redirect back to the old
> Foundry site and gets redirected back to My Brocade.
>
> And that is if I wait through the 30-60 seconds it takes the page to
> load just to show me that what I am looking for is not there.
>
> Did Cisco design this site for Brocade?
>
> Foundry was REALLY easy (even if it was slow), click "Software", click
> your product line, and there you are ... done.
>
> I have spent a good 45 minutes lost in twisty-turny tunnels on the
> Brocade site and I still haven't found what I am looking for (latest 5.1
> code and release notes).

I had the same issue some weeks before and got this message last week
from Brocade after trying to reach the MyBrocade Support:

---8<---
Hello Gerald,

Sorry for the late reply. For your question regarding downloads, the
latest downloads for all IP products can be found at KP. Mybrocade has
downloads, but not the latest versions.

MySupport is in the works of merging all IP docs from KP.
---8<---

MyBrodace is still useless for me :-/ (we have only ServerIron and
NetIron systems) but the old KP is working.

--
Gerald

_______________________________________________
foundry-nsp mailing list
foundry-nsp [at] puck
http://puck.nether.net/mailman/listinfo/foundry-nsp


andreas at larsen

Feb 4, 2011, 3:35 AM

Post #8 of 13 (1352 views)
Permalink
Re: Is it just me ... [In reply to]

Same crap for me I haven't been able to login since they changed the site.
Their site has always been very bad when it comes to tech notes, search
index etc.
Both Juniper and Cisco are WAYYYYYYY ahead of them in terms of usability on
the site.

...
// Andreas

On Fri, Feb 4, 2011 at 10:26 AM, Gerald Krause <gk [at] ax> wrote:

> Am 04.02.2011 01:00, schrieb George B.:
> > Or is Brocade's support website absolutely the most worthless piece of
> > junk ever created in the history of the WWW?
> >
> > I get logged into this new "My Brocade" crap and can't even locate where
> > to find software updates, release notes, etc. I see some links that
> > look like they SHOULD take me there, but they redirect back to the old
> > Foundry site and gets redirected back to My Brocade.
> >
> > And that is if I wait through the 30-60 seconds it takes the page to
> > load just to show me that what I am looking for is not there.
> >
> > Did Cisco design this site for Brocade?
> >
> > Foundry was REALLY easy (even if it was slow), click "Software", click
> > your product line, and there you are ... done.
> >
> > I have spent a good 45 minutes lost in twisty-turny tunnels on the
> > Brocade site and I still haven't found what I am looking for (latest 5.1
> > code and release notes).
>
> I had the same issue some weeks before and got this message last week
> from Brocade after trying to reach the MyBrocade Support:
>
> ---8<---
> Hello Gerald,
>
> Sorry for the late reply. For your question regarding downloads, the
> latest downloads for all IP products can be found at KP. Mybrocade has
> downloads, but not the latest versions.
>
> MySupport is in the works of merging all IP docs from KP.
> ---8<---
>
> MyBrodace is still useless for me :-/ (we have only ServerIron and
> NetIron systems) but the old KP is working.
>
> --
> Gerald
>
> _______________________________________________
> foundry-nsp mailing list
> foundry-nsp [at] puck
> http://puck.nether.net/mailman/listinfo/foundry-nsp
>


fabio.mendes at bsd

Feb 4, 2011, 3:49 AM

Post #9 of 13 (1360 views)
Permalink
Re: Is it just me ... [In reply to]

Totally agree with you guys.

If these gentlemen really want to take over Cisco or Juniper, they a LOT of
work to do in their support area.

Has anybody here had a real big problem and needed help from one of their
TAC "engineers" ?

Damn... it's the worst customer support ever.



On Fri, Feb 4, 2011 at 9:35 AM, Andreas Larsen <andreas [at] larsen> wrote:

> Same crap for me I haven't been able to login since they changed the site.
> Their site has always been very bad when it comes to tech notes, search
> index etc.
> Both Juniper and Cisco are WAYYYYYYY ahead of them in terms of usability on
> the site.
>
> ...
> // Andreas
>
>
> On Fri, Feb 4, 2011 at 10:26 AM, Gerald Krause <gk [at] ax> wrote:
>
>> Am 04.02.2011 01:00, schrieb George B.:
>> > Or is Brocade's support website absolutely the most worthless piece of
>> > junk ever created in the history of the WWW?
>> >
>> > I get logged into this new "My Brocade" crap and can't even locate where
>> > to find software updates, release notes, etc. I see some links that
>> > look like they SHOULD take me there, but they redirect back to the old
>> > Foundry site and gets redirected back to My Brocade.
>> >
>> > And that is if I wait through the 30-60 seconds it takes the page to
>> > load just to show me that what I am looking for is not there.
>> >
>> > Did Cisco design this site for Brocade?
>> >
>> > Foundry was REALLY easy (even if it was slow), click "Software", click
>> > your product line, and there you are ... done.
>> >
>> > I have spent a good 45 minutes lost in twisty-turny tunnels on the
>> > Brocade site and I still haven't found what I am looking for (latest 5.1
>> > code and release notes).
>>
>> I had the same issue some weeks before and got this message last week
>> from Brocade after trying to reach the MyBrocade Support:
>>
>> ---8<---
>> Hello Gerald,
>>
>> Sorry for the late reply. For your question regarding downloads, the
>> latest downloads for all IP products can be found at KP. Mybrocade has
>> downloads, but not the latest versions.
>>
>> MySupport is in the works of merging all IP docs from KP.
>> ---8<---
>>
>> MyBrodace is still useless for me :-/ (we have only ServerIron and
>> NetIron systems) but the old KP is working.
>>
>> --
>> Gerald
>>
>> _______________________________________________
>> foundry-nsp mailing list
>> foundry-nsp [at] puck
>> http://puck.nether.net/mailman/listinfo/foundry-nsp
>>
>
>
> _______________________________________________
> foundry-nsp mailing list
> foundry-nsp [at] puck
> http://puck.nether.net/mailman/listinfo/foundry-nsp
>



--

CCNA - Cisco Certified Network Associate
CCNP - Cisco Certified Network Professional

"A bird that you set free may be caught again, but a word that escapes your
lips will not return." Jewish Proverb


gerwin at digitalus

Feb 4, 2011, 3:59 AM

Post #10 of 13 (1349 views)
Permalink
Re: Is it just me ... [In reply to]

Hi,

Yes indeed it's crap :-) It took me 3 weeks to get access to the software downloads on the KP website.
I hope they migrate the stuff quick, really hard to find stuff if you need something :)


On 02/04/2011 10:26 AM, Gerald Krause wrote:
> Am 04.02.2011 01:00, schrieb George B.:
>> Or is Brocade's support website absolutely the most worthless piece of
>> junk ever created in the history of the WWW?
>>
>> I get logged into this new "My Brocade" crap and can't even locate where
>> to find software updates, release notes, etc. I see some links that
>> look like they SHOULD take me there, but they redirect back to the old
>> Foundry site and gets redirected back to My Brocade.
>>
>> And that is if I wait through the 30-60 seconds it takes the page to
>> load just to show me that what I am looking for is not there.
>>
>> Did Cisco design this site for Brocade?
>>
>> Foundry was REALLY easy (even if it was slow), click "Software", click
>> your product line, and there you are ... done.
>>
>> I have spent a good 45 minutes lost in twisty-turny tunnels on the
>> Brocade site and I still haven't found what I am looking for (latest 5.1
>> code and release notes).
>
> I had the same issue some weeks before and got this message last week
> from Brocade after trying to reach the MyBrocade Support:
>
> ---8<---
> Hello Gerald,
>
> Sorry for the late reply. For your question regarding downloads, the
> latest downloads for all IP products can be found at KP. Mybrocade has
> downloads, but not the latest versions.
>
> MySupport is in the works of merging all IP docs from KP.
> ---8<---
>
> MyBrodace is still useless for me :-/ (we have only ServerIron and
> NetIron systems) but the old KP is working.
>
> --
> Gerald
>
> _______________________________________________
> foundry-nsp mailing list
> foundry-nsp [at] puck
> http://puck.nether.net/mailman/listinfo/foundry-nsp
>

_______________________________________________
foundry-nsp mailing list
foundry-nsp [at] puck
http://puck.nether.net/mailman/listinfo/foundry-nsp


clayton at mnsi

Feb 4, 2011, 4:51 AM

Post #11 of 13 (1359 views)
Permalink
Re: Is it just me ... [In reply to]

Absolute garbage. Took them weeks to acknowledge they had the FES9604 software loaded in to the database wrong, so NOBODY could download it.

It took some rather heated calls to our sales rep and support before they even looked at. They just kept telling us we were doing it wrong.

Their support stinks too - about a year ago we had a new out of the box switch with a failed 10G uplink port. Took them 3 weeks to replace it even with a service contract.

They're a frustrating company to deal with.

----- Original Message ---------------

Subject: Re: [f-nsp] Is it just me ...
From: Gerwin Krist -|- Digitalus Webhosting & Webdesign <gerwin [at] digitalus>
Date: Fri, 04 Feb 2011 12:59:19 +0100
To: foundry-nsp [at] puck

>Hi,
>
>Yes indeed it's crap :-) It took me 3 weeks to get access to the software downloads on the KP website.
>I hope they migrate the stuff quick, really hard to find stuff if you need something :)
>
>
>On 02/04/2011 10:26 AM, Gerald Krause wrote:
>> Am 04.02.2011 01:00, schrieb George B.:
>>> Or is Brocade's support website absolutely the most worthless piece of
>>> junk ever created in the history of the WWW?
>>>
>>> I get logged into this new "My Brocade" crap and can't even locate where
>>> to find software updates, release notes, etc. I see some links that
>>> look like they SHOULD take me there, but they redirect back to the old
>>> Foundry site and gets redirected back to My Brocade.
>>>
>>> And that is if I wait through the 30-60 seconds it takes the page to
>>> load just to show me that what I am looking for is not there.
>>>
>>> Did Cisco design this site for Brocade?
>>>
>>> Foundry was REALLY easy (even if it was slow), click "Software", click
>>> your product line, and there you are ... done.
>>>
>>> I have spent a good 45 minutes lost in twisty-turny tunnels on the
>>> Brocade site and I still haven't found what I am looking for (latest 5.1
>>> code and release notes).
>>
>> I had the same issue some weeks before and got this message last week
>> from Brocade after trying to reach the MyBrocade Support:
>>
>> ---8<---
>> Hello Gerald,
>>
>> Sorry for the late reply. For your question regarding downloads, the
>> latest downloads for all IP products can be found at KP. Mybrocade has
>> downloads, but not the latest versions.
>>
>> MySupport is in the works of merging all IP docs from KP.
>> ---8<---
>>
>> MyBrodace is still useless for me :-/ (we have only ServerIron and
>> NetIron systems) but the old KP is working.
>>
>> --
>> Gerald
>>
>> _______________________________________________
>> foundry-nsp mailing list
>> foundry-nsp [at] puck
>> http://puck.nether.net/mailman/listinfo/foundry-nsp
>>
>
>_______________________________________________
>foundry-nsp mailing list
>foundry-nsp [at] puck
>http://puck.nether.net/mailman/listinfo/foundry-nsp
_______________________________________________
foundry-nsp mailing list
foundry-nsp [at] puck
http://puck.nether.net/mailman/listinfo/foundry-nsp


jjackson at aninetworks

Feb 4, 2011, 7:16 AM

Post #12 of 13 (1357 views)
Permalink
Re: Is it just me ... [In reply to]

This is after they were bought by Brocade right? I worked with a local SE in las vegas when they were foundry and we were buying serverirons and some fastirons. Their support was pretty good back then this was before brocade happened tho.


Joseph



On Feb 4, 2011, at 6:51 AM, Clayton Zekelman wrote:

>
>
> Absolute garbage. Took them weeks to acknowledge they had the FES9604 software loaded in to the database wrong, so NOBODY could download it.
>
> It took some rather heated calls to our sales rep and support before they even looked at. They just kept telling us we were doing it wrong.
>
> Their support stinks too - about a year ago we had a new out of the box switch with a failed 10G uplink port. Took them 3 weeks to replace it even with a service contract.
>
> They're a frustrating company to deal with.
>
> ----- Original Message ---------------
>
> Subject: Re: [f-nsp] Is it just me ...
> From: Gerwin Krist -|- Digitalus Webhosting & Webdesign <gerwin [at] digitalus>
> Date: Fri, 04 Feb 2011 12:59:19 +0100
> To: foundry-nsp [at] puck
>
>> Hi,
>>
>> Yes indeed it's crap :-) It took me 3 weeks to get access to the software downloads on the KP website.
>> I hope they migrate the stuff quick, really hard to find stuff if you need something :)
>>
>>
>> On 02/04/2011 10:26 AM, Gerald Krause wrote:
>>> Am 04.02.2011 01:00, schrieb George B.:
>>>> Or is Brocade's support website absolutely the most worthless piece of
>>>> junk ever created in the history of the WWW?
>>>>
>>>> I get logged into this new "My Brocade" crap and can't even locate where
>>>> to find software updates, release notes, etc. I see some links that
>>>> look like they SHOULD take me there, but they redirect back to the old
>>>> Foundry site and gets redirected back to My Brocade.
>>>>
>>>> And that is if I wait through the 30-60 seconds it takes the page to
>>>> load just to show me that what I am looking for is not there.
>>>>
>>>> Did Cisco design this site for Brocade?
>>>>
>>>> Foundry was REALLY easy (even if it was slow), click "Software", click
>>>> your product line, and there you are ... done.
>>>>
>>>> I have spent a good 45 minutes lost in twisty-turny tunnels on the
>>>> Brocade site and I still haven't found what I am looking for (latest 5.1
>>>> code and release notes).
>>>
>>> I had the same issue some weeks before and got this message last week
>>> from Brocade after trying to reach the MyBrocade Support:
>>>
>>> ---8<---
>>> Hello Gerald,
>>>
>>> Sorry for the late reply. For your question regarding downloads, the
>>> latest downloads for all IP products can be found at KP. Mybrocade has
>>> downloads, but not the latest versions.
>>>
>>> MySupport is in the works of merging all IP docs from KP.
>>> ---8<---
>>>
>>> MyBrodace is still useless for me :-/ (we have only ServerIron and
>>> NetIron systems) but the old KP is working.
>>>
>>> --
>>> Gerald
>>>
>>> _______________________________________________
>>> foundry-nsp mailing list
>>> foundry-nsp [at] puck
>>> http://puck.nether.net/mailman/listinfo/foundry-nsp
>>>
>>
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georgeb at gmail

Feb 4, 2011, 5:30 PM

Post #13 of 13 (1359 views)
Permalink
Re: Is it just me ... [In reply to]

Yeah, it's pretty much after being bought. I used to like the fact that we
could buy direct from them. The kp worked. They used to produce things
like command reference manuals. I got bit a couple of times with buggy
releases of software but not anything I couldn't get sorted out.

I think one thing they don't fully appreciate is that the SAN stuff and the
WAN stuff can be converged in hardware but it can't be converged as easily
when it comes to people. Systems engineers are the ones most often messing
with the SAN and network engineers with the WAN. They have different
skillsets. When they go to the support site, they want to see "their"
stuff. Right now there is so much SAN stuff that I have to mentally wade
through the page to get to what I want. I don't really give a rat's pair of
hips about the latest SAN switch. It's just clutter.

There are generally three reasons I am going to their website:

1. Something is broken and I am checking docs and software release notes to
see if the problem I am having has been addressed in a newer software
release or is a known problem.
2. I am checking for newer software releases and checking through the
release notes to see if any bugs have been discovered that might bite me.
3. I am making my usual once per quarter perusal of the product line to see
if anything new catches my eye. (like hey, when did the FCXe come out?)

In case number 1, an unresponsive website or one cluttered with a bunch of
stuff I don't need and no real easy link to get to what I do need is
frustrating. At that point I am in a jam, I have to literally update people
every 5 minutes on status and I don't have time to waste waiting 30-90
seconds for a page to load on a website while I see if this problem is
something that has been noted already and fixed. I generally don't call TAC
until I am pretty sure my stuff is right.

In case number 2 not being able to even see the stuff is a letdown. It says
that my vendor doesn't care about me. A vendor has no better potential
friend than the line engineers out there working on their stuff. They
should treat us like their friend. Heck, they should treat us like one of
the family. They should be bending over backwards sending us CDs with
documentation and tips and application briefs and case studies and giving us
ideas and showing us examples of how to do things that spark ideas among us
and result in us using more of their gear. I get email practically weekly
from other vendors whose stuff I don't even buy inviting me to webinars and
seminars or sending me case studies, etc. A vendor has no better potential
advocate in the customer organization than the engineers who use their gear
every day. The engineers are the way in the door and the LAN market is WAY
different than the SAN market. They are the 800lb gorilla in the SAN
market. The LAN market is well-served by lots of different vendors. If you
want that business, you need to compete for it and one way to do that is to
treat the customer line engineer like they are valued.

Sorry for going off in public like that but man, I was really frustrated and
it was not the first time I had that trouble with the site and it just feels
like the organization just doesn't really give a hoot. The customers'
engineers seem sometimes to be a low priority. Individuals at Brocade have
always treated me well and I really like them, but the corporate culture
displayed by the things like documentation and the website or anything
having to do with self support of the gear seems to get short shrift.



On Fri, Feb 4, 2011 at 7:16 AM, Joseph Jackson <jjackson [at] aninetworks>wrote:

> This is after they were bought by Brocade right? I worked with a local SE
> in las vegas when they were foundry and we were buying serverirons and some
> fastirons. Their support was pretty good back then this was before brocade
> happened tho.
>
>
> Joseph
>
>
>
> On Feb 4, 2011, at 6:51 AM, Clayton Zekelman wrote:
>
> >
> >
> > Absolute garbage. Took them weeks to acknowledge they had the FES9604
> software loaded in to the database wrong, so NOBODY could download it.
> >
> > It took some rather heated calls to our sales rep and support before they
> even looked at. They just kept telling us we were doing it wrong.
> >
> > Their support stinks too - about a year ago we had a new out of the box
> switch with a failed 10G uplink port. Took them 3 weeks to replace it even
> with a service contract.
> >
> > They're a frustrating company to deal with.
> >
> > ----- Original Message ---------------
> >
> > Subject: Re: [f-nsp] Is it just me ...
> > From: Gerwin Krist -|- Digitalus Webhosting & Webdesign <
> gerwin [at] digitalus>
> > Date: Fri, 04 Feb 2011 12:59:19 +0100
> > To: foundry-nsp [at] puck
> >
> >> Hi,
> >>
> >> Yes indeed it's crap :-) It took me 3 weeks to get access to the
> software downloads on the KP website.
> >> I hope they migrate the stuff quick, really hard to find stuff if you
> need something :)
> >>
> >>
> >> On 02/04/2011 10:26 AM, Gerald Krause wrote:
> >>> Am 04.02.2011 01:00, schrieb George B.:
> >>>> Or is Brocade's support website absolutely the most worthless piece of
> >>>> junk ever created in the history of the WWW?
> >>>>
> >>>> I get logged into this new "My Brocade" crap and can't even locate
> where
> >>>> to find software updates, release notes, etc. I see some links that
> >>>> look like they SHOULD take me there, but they redirect back to the old
> >>>> Foundry site and gets redirected back to My Brocade.
> >>>>
> >>>> And that is if I wait through the 30-60 seconds it takes the page to
> >>>> load just to show me that what I am looking for is not there.
> >>>>
> >>>> Did Cisco design this site for Brocade?
> >>>>
> >>>> Foundry was REALLY easy (even if it was slow), click "Software",
> click
> >>>> your product line, and there you are ... done.
> >>>>
> >>>> I have spent a good 45 minutes lost in twisty-turny tunnels on the
> >>>> Brocade site and I still haven't found what I am looking for (latest
> 5.1
> >>>> code and release notes).
> >>>
> >>> I had the same issue some weeks before and got this message last week
> >>> from Brocade after trying to reach the MyBrocade Support:
> >>>
> >>> ---8<---
> >>> Hello Gerald,
> >>>
> >>> Sorry for the late reply. For your question regarding downloads, the
> >>> latest downloads for all IP products can be found at KP. Mybrocade has
> >>> downloads, but not the latest versions.
> >>>
> >>> MySupport is in the works of merging all IP docs from KP.
> >>> ---8<---
> >>>
> >>> MyBrodace is still useless for me :-/ (we have only ServerIron and
> >>> NetIron systems) but the old KP is working.
> >>>
> >>> --
> >>> Gerald
> >>>
> >>> _______________________________________________
> >>> foundry-nsp mailing list
> >>> foundry-nsp [at] puck
> >>> http://puck.nether.net/mailman/listinfo/foundry-nsp
> >>>
> >>
> >> _______________________________________________
> >> foundry-nsp mailing list
> >> foundry-nsp [at] puck
> >> http://puck.nether.net/mailman/listinfo/foundry-nsp
> > _______________________________________________
> > foundry-nsp mailing list
> > foundry-nsp [at] puck
> > http://puck.nether.net/mailman/listinfo/foundry-nsp
>
>
> _______________________________________________
> foundry-nsp mailing list
> foundry-nsp [at] puck
> http://puck.nether.net/mailman/listinfo/foundry-nsp
>

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