tim at muppetz
Jul 13, 2007, 2:32 AM
Post #3 of 6
Critical errors: Connection between MSM-B mother board port X ..
[In reply to]
> On Fri, 2007-07-13 at 10:38 +1200, TiM wrote:
>> Based on your logs I'd say there's a good chance MSM-B is broken
>> (hardware failure). Though having dealt with Extreme's before, it
>> could be any number of things really.
> Is there any good change that I can replace MSM-B with a new one
> on-the-fly, without bringing system down. What's the solution? Must be
> in this case something typed into switch configuration?
Yes, there's a chance you can do that. It should be as simple as removing
the old one, inserting a new one then making sure it boots up properly and
You could also just reseat MSM-B, in my experience this has fixed more
than a few problems.
> I see that BD has put MSM-B on the side and it's not recognized by the
> system anymore.
> MSM: MSM-A MSM-B
> ------------ ------------
> Module Type: MSM64i Empty
> Current State: MASTER Empty
An even better indication that MSM-B has failed outright then.
>> Your best bet is to open a TAC case, they'll be much better at helping
> huh, don't know I we have any agreement of support with Extreme or any
> of there dealers.
You can still log a case with Extreme, I think the cost is $500 USD per
incident. They will just suggest the same things I am though, remove the
MSM, reinsert it, exchange it etc. All carry a risk the BD will crash and
need a reboot.
>> The only other advice I can offer is to run extended diags on MSM-B,
>> but in doing that there's always the chance it'll bring the switch
> I know :( It's a bit hard doing this on equipment that running heavily
> in productions ..
Of course, so I'd schedule an emergency outage on it for a couple of
hours, get someone on the phone with some Extreme experience, get a spare
MSM, cross your fingers and pray.
Just make sure you backup the config via TFTP first of all before you do
Hope this helps you in some way.