nick at nicholasbernstein
Oct 2, 2009, 9:04 PM
Post #3 of 5
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Re: I'm sorry -- egg all over my face! (was "RE: Thanks for Joining Tech OnTap!")
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As someone who's run 10s of thousands of email systems, and spent a
number of years working on preventing spam- this was pretty low on the
stupid scale. I wouldn't spend too much time on the first two
questions (I'm guessing the person responsible is suitably
embarassed), or worrying about it too much, at all really, but
submitting additions via a webapp that can sanity check things
wouldn't hurt, and Its a great "give the interns something to do"
project.
-nick
--
Sent from my mobile device
On Oct 2, 2009, at 4:03 PM, "Hitz, Dave" <Dave.Hitz[at]netapp.com> wrote:
>> Is it just me, or did Netapp really lose more than half of their
>> email
>> clue the last few years?
>
> I can't comment on our "percent email clue", but I can tell you what
> happened.
>
> Apparently a NetApp sales rep submitted a list of customers who wanted
> to be added to the Tech OnTap mailing list, and they put
> "toasters[at]mathworks.com" as the email address for all of them.
>
> This raises all sorts of embarrassing questions. Like: Why would the
> rep
> put the wrong address on them? And even though that's admittedly
> hard to
> catch, why wouldn't we dedup the list, so that only one thank you went
> out instead of many? How can we make sure this never happens again?
>
> I can assure you that these questions and others are being urgently
> discussed by the Tech OnTap team right at this moment.
>
> Actually, those questions are mostly being deferred till later while
> they try to make sure that the spam to toasters has stopped. They
> think
> they've got it stopped at the source, but it's possible that there are
> some intermediate points where things queue up, so they're trying to
> figure out if that's true and -- if so -- how to drain them as well.
>
> Again, I'm sorry.
>
> Dave
>
>
>
> -----Original Message-----
> From: Jan Pieter Cornet [mailto:johnpc[at]xs4all.nl]
> Sent: Friday, October 02, 2009 3:42 PM
> To: toasters[at]mathworks.com
> Subject: Re: Thanks for Joining Tech OnTap!
>
> On Fri, Oct 02, 2009 at 05:35:12PM -0400, NetApp wrote:
>> Dear Toasters,
>> Dear Toasters,
>> Dear Toasters,
>> Dear Toasters,
>> Dear Toasters,
>>
>> Thank you for joining the NetApp Tech OnTap program.
>> Thank you for joining the NetApp Tech OnTap program.
>> Thank you for joining the NetApp Tech OnTap program.
>> Thank you for joining the NetApp Tech OnTap program.
>
> Erm... this is a _VERY_, _VERY_ bad idea! While I would recommend
> everyone on this list to subscribe to the Tech Ontap program, it's in
> general a bad idea to subscribe mailinglists to mailinglists. And
> these
> few messages show why.
>
> Can the toasters listmom please ban the tech ontap mails
> (mail[at]netapp.com), at least temporarily?
>
>> You are receiving this e-mail at toasters[at]mathworks.com because you
> joined Tech OnTap.
>
> Maybe, but I just unsubscribed. According to the webpage, that
> requires
> confirmation and may take up to 10 days to be processed. I do hope
> we're
> not going to enjoy these welcome messages for 10 days.
>
> Is it just me, or did Netapp really lose more than half of their email
> clue the last few years?
>
> --
> Jan-Pieter Cornet <johnpc[at]xs4all.nl>
> !! Disclamer: The addressee of this email is not the intended
> recipient.
> !!
> !! This is only a test of the echelon and data retention systems.
> Please
> !!
> !! archive this message indefinitely to allow verification of the
> logs.
> !!
>
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