Mailing List Archive: Netapp: toasters

Unable to open function name/address mapping file

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lohit.b at gmail

Jun 8, 2009, 10:06 AM

Post #1 of 5 (1595 views)
Permalink

Unable to open function name/address mapping file

Hello All,

I have been getting this warning message on the console since past 4 days.
Have you seen this before by any chance?

I am running 7.2.3 on a 3020 and no changes were made in the recent past,
this message starting appearing all of a sudden. BTW, there is no directory
called "boot" in "/etc".

*Thu Jun 4 23:50:00 GMT [mgr.stack.openFail:warning]: Unable to open
function name/address mapping file /etc/boot/mapfile_7.2.3.L: No such file
or directory*

--
LOhit

Peter.Learmonth at netapp

Jun 8, 2009, 10:30 AM

Post #2 of 5 (1481 views)
Permalink

RE: Unable to open function name/address mapping file [In reply to]

Hi LOhit
Sounds like the filer was zeroed and set up without extracting all the
supporting files, or booted from a new kernel that doesn't match the
ONTAP files installed, or somebody deleted some stuff under /etc. You
can check /etc/.snapshot to see if/when /etc/boot last existed. You
need to refer to the upgrade docs and do a "software install" or use NFS
or CIFS to extract the appropriate setup.exe / tarball.

You may also notice certain commands are missing, like ndmpd, ndmcopy
and a handful of others (do ? from the command line and see if those
commands are there).

Make sure the version of ONTAP you extract matches the current running
version. Do a version and version -b and make sure they all match.

Share and enjoy!

Peter

________________________________

From: LOhit [mailto:lohit.b[at]gmail.com]
Sent: Monday, June 08, 2009 10:07 AM
To: toasters[at]mathworks.com
Subject: Unable to open function name/address mapping file

Hello All,

I have been getting this warning message on the console since past 4
days. Have you seen this before by any chance?

I am running 7.2.3 on a 3020 and no changes were made in the recent
past, this message starting appearing all of a sudden. BTW, there is no
directory called "boot" in "/etc".

Thu Jun 4 23:50:00 GMT [mgr.stack.openFail:warning]: Unable to open
function name/address mapping file /etc/boot/mapfile_7.2.3.L: No such
file or directory

--
LOhit

lohit.b at gmail

Jun 8, 2009, 11:20 AM

Post #3 of 5 (1475 views)
Permalink

Re: Unable to open function name/address mapping file [In reply to]

Thanks all for the replies, however, I had checked my oldest (2 weeks old)
snapshot before posting here, I couldn't see that directory in the snapshot
either.
The filer is due for an upgrade in about 2 weeks time, just want to know
whether this(missing file/directory) will affect the normal functioning of
the system, so far nobody complained.
I am the only one who manages the filers here and I have not made any
changes except for setting "nfs.mountd.trace" to "on" for a brief period
last week.

The system seems to be working fine and the commands ndmpd,ndmpcopy are
available, though I don't use them currently.

On Mon, Jun 8, 2009 at 11:00 PM, Learmonth, Peter <
Peter.Learmonth[at]netapp.com> wrote:

> Hi LOhit
> Sounds like the filer was zeroed and set up without extracting all the
> supporting files, or booted from a new kernel that doesn't match the ONTAP
> files installed, or somebody deleted some stuff under /etc. You can check
> /etc/.snapshot to see if/when /etc/boot last existed. You need to refer to
> the upgrade docs and do a "software install" or use NFS or CIFS to extract
> the appropriate setup.exe / tarball.
>
> You may also notice certain commands are missing, like ndmpd, ndmcopy and a
> handful of others (do ? from the command line and see if those commands are
> there).
>
> Make sure the version of ONTAP you extract matches the current running
> version. Do a version and version -b and make sure they all match.
>
> Share and enjoy!
>
> Peter
>
> ------------------------------
> *From:* LOhit [mailto:lohit.b[at]gmail.com]
> *Sent:* Monday, June 08, 2009 10:07 AM
> *To:* toasters[at]mathworks.com
> *Subject:* Unable to open function name/address mapping file
>
> Hello All,
>
> I have been getting this warning message on the console since past 4 days.
> Have you seen this before by any chance?
>
> I am running 7.2.3 on a 3020 and no changes were made in the recent past,
> this message starting appearing all of a sudden. BTW, there is no directory
> called "boot" in "/etc".
>
> *Thu Jun 4 23:50:00 GMT [mgr.stack.openFail:warning]: Unable to open
> function name/address mapping file /etc/boot/mapfile_7.2.3.L: No such file
> or directory*
>
> --
> LOhit
>

--
LOhit

lohit.b at gmail

Jun 9, 2009, 10:19 AM

Post #4 of 5 (1447 views)
Permalink

Re: Unable to open function name/address mapping file [In reply to]

Thanks Olaf, I appreciate all the help. I think the information provided by
you will help others as well.

However, my only question is, why this message started appearing on my
console all of a sudden? even though the filer was upgraded to its current
version of ONTAP almost an year ago.

Regards,
-LOhit

On Tue, Jun 9, 2009 at 4:11 PM, Leimann, Olaf <olaf[at]netapp.com> wrote:

> Hi,
>
> I've been spying in the group, and thought you could use a bit of expertise
> here (feel free to forward the info back into toasters, though).
>
> It's not specifically a missing file - this happens when the wrong ONTAP
> Archive was used for the type of Head you have.
>
> This mistake is often made when you swap the head for a newer model, or get
> a P-release and only get a list of archive files with no description of the
> head linked to which archive. When you get a full release (select your
> Filer from the download page, then the ONTAP version), the download table
> will show you properly which archives belong to which series.
>
> There are three types of partially compatible processors in use: a)
> intel, b) amd, c) multi-core AMD
> You can run the lesser on the more recent, since the processors are
> compatible, but will get that error.
>
> For example, FAS3020 and FAS3050 use the _e archive (ELF, AMD), while
> FAS3040, FAS3070 and
> the FAS3100 and FAS6000 series use the _q archive (AMD multi-core),
> the _i archive (Intel) is only for old Filers (FAS900 series, F800 series),
> the _a archive (older versions, Alpha F700 series), and
> The _m archive for FAS250/FAS270 (MIPS processor).
>
> The latter two will never run on other processors, of course.
>
> Fix:
> Just get the right .exe archive into /etc/software (create the directory if
> you don't already have it),
> then run "software install <archive_name>", "download" and "reboot" to get
> the kernel on the
> CF Card refreshed as well and boot into the right one.
> In a cluster you do the stuff until the reboot on both heads, then do a
> takeover and giveback in
> both directions (this is essential for SAN environments). If your clsuter
> is CIFS only, then two
> reboots under "cf disable" causes less interruptions, though.
> Since you keep the same ONTAP version (just a different processor kernel),
> you should have a
> quick reboot (no ESH/AT-FCX updates).
>
> Kind regards,
> --
> Olaf Leimann
> Escalation Engineer, EMEA Technical Support Center
> Toll Free Technical Support (EMEA): 00800-44-638277
> My working hours are: 10:30h to 19:00h CET
>
> Get answers NOW! - NetApp On the Web: http://now.netapp.com
> Want to speed up case resolution?
> Download the new Remote Support Diagnostics Tool.
> Learn how at: http://now.netapp.com/NOW/download/tools/rsa/
>
> Everyone at NetApp is committed to the highest level of customer
> satisfaction.
> If at any time you feel that you are less than very satisfied with our
> support,
> please contact my manager Tola Soyode (tolas[at]netapp.com) at
> +31-6-46375165.
>
>
> ------------------------------
> *From:* LOhit [mailto:lohit.b[at]gmail.com]
> *Sent:* maandag 8 juni 2009 20:20
> *To:* Learmonth, Peter
> *Cc:* toasters[at]mathworks.com
> *Subject:* Re: Unable to open function name/address mapping file
>
> Thanks all for the replies, however, I had checked my oldest (2 weeks old)
> snapshot before posting here, I couldn't see that directory in the snapshot
> either.
> The filer is due for an upgrade in about 2 weeks time, just want to know
> whether this(missing file/directory) will affect the normal functioning of
> the system, so far nobody complained.
> I am the only one who manages the filers here and I have not made any
> changes except for setting "nfs.mountd.trace" to "on" for a brief period
> last week.
>
> The system seems to be working fine and the commands ndmpd,ndmpcopy are
> available, though I don't use them currently.
>
> On Mon, Jun 8, 2009 at 11:00 PM, Learmonth, Peter <
> Peter.Learmonth[at]netapp.com> wrote:
>
>> Hi LOhit
>> Sounds like the filer was zeroed and set up without extracting all the
>> supporting files, or booted from a new kernel that doesn't match the ONTAP
>> files installed, or somebody deleted some stuff under /etc. You can check
>> /etc/.snapshot to see if/when /etc/boot last existed. You need to refer to
>> the upgrade docs and do a "software install" or use NFS or CIFS to extract
>> the appropriate setup.exe / tarball.
>>
>> You may also notice certain commands are missing, like ndmpd, ndmcopy and
>> a handful of others (do ? from the command line and see if those commands
>> are there).
>>
>> Make sure the version of ONTAP you extract matches the current running
>> version. Do a version and version -b and make sure they all match.
>>
>> Share and enjoy!
>>
>> Peter
>>
>> ------------------------------
>> *From:* LOhit [mailto:lohit.b[at]gmail.com]
>> *Sent:* Monday, June 08, 2009 10:07 AM
>> *To:* toasters[at]mathworks.com
>> *Subject:* Unable to open function name/address mapping file
>>
>> Hello All,
>>
>> I have been getting this warning message on the console since past 4 days.
>> Have you seen this before by any chance?
>>
>> I am running 7.2.3 on a 3020 and no changes were made in the recent past,
>> this message starting appearing all of a sudden. BTW, there is no directory
>> called "boot" in "/etc".
>>
>> *Thu Jun 4 23:50:00 GMT [mgr.stack.openFail:warning]: Unable to open
>> function name/address mapping file /etc/boot/mapfile_7.2.3.L: No such file
>> or directory*
>>
>> --
>> LOhit
>>
>
>
>
> --
> LOhit
>

--
LOhit

olaf at netapp

Jun 10, 2009, 2:03 AM

Post #5 of 5 (1441 views)
Permalink

RE: Unable to open function name/address mapping file [In reply to]

I don't suppose you moved the root without copying /etc across ?

Also, booting from fcal (disks) instead of CF Card could get you a
different kernel,
depending on how the system was setup. A renewed "download" and reboot
would
put the same /etc kernel into both.

Not sure if the message repeats or just shows on boot either. That may
depend on
the wether you had a Panic recently, where the Stacktrace requires the
file.

We have an internal KB about this, and on Netcache related public Bug
Report:
http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=85070

But they don't explain what triggers the warning internally.

--
Olaf Leimann
Escalation Engineer, EMEA Technical Support Center
Toll Free Technical Support (EMEA): 00800-44-638277

________________________________

From: LOhit [mailto:lohit.b[at]gmail.com]
Sent: dinsdag 9 juni 2009 19:20
To: Leimann, Olaf
Cc: toasters[at]mathworks.com
Subject: Re: Unable to open function name/address mapping file

Thanks Olaf, I appreciate all the help. I think the information provided
by you will help others as well.

However, my only question is, why this message started appearing on my
console all of a sudden? even though the filer was upgraded to its
current version of ONTAP almost an year ago.

Regards,
-LOhit

On Tue, Jun 9, 2009 at 4:11 PM, Leimann, Olaf <olaf[at]netapp.com> wrote:

Hi,

I've been spying in the group, and thought you could use a bit
of expertise here (feel free to forward the info back into toasters,
though).

It's not specifically a missing file - this happens when the
wrong ONTAP Archive was used for the type of Head you have.

This mistake is often made when you swap the head for a newer
model, or get a P-release and only get a list of archive files with no
description of the head linked to which archive. When you get a full
release (select your Filer from the download page, then the ONTAP
version), the download table will show you properly which archives
belong to which series.

There are three types of partially compatible processors in use:
a) intel, b) amd, c) multi-core AMD
You can run the lesser on the more recent, since the processors
are compatible, but will get that error.

For example, FAS3020 and FAS3050 use the _e archive (ELF, AMD),
while FAS3040, FAS3070 and
the FAS3100 and FAS6000 series use the _q archive (AMD
multi-core),
the _i archive (Intel) is only for old Filers (FAS900 series,
F800 series),
the _a archive (older versions, Alpha F700 series), and
The _m archive for FAS250/FAS270 (MIPS processor).

The latter two will never run on other processors, of course.

Fix:
Just get the right .exe archive into /etc/software (create the
directory if you don't already have it),
then run "software install <archive_name>", "download" and
"reboot" to get the kernel on the
CF Card refreshed as well and boot into the right one.
In a cluster you do the stuff until the reboot on both heads,
then do a takeover and giveback in
both directions (this is essential for SAN environments). If
your clsuter is CIFS only, then two
reboots under "cf disable" causes less interruptions, though.
Since you keep the same ONTAP version (just a different
processor kernel), you should have a
quick reboot (no ESH/AT-FCX updates).

Kind regards,
--
Olaf Leimann
Escalation Engineer, EMEA Technical Support Center
Toll Free Technical Support (EMEA): 00800-44-638277
My working hours are: 10:30h to 19:00h CET

Get answers NOW! - NetApp On the Web: http://now.netapp.com
<http://now.netapp.com/>
Want to speed up case resolution?
Download the new Remote Support Diagnostics Tool.
Learn how at: http://now.netapp.com/NOW/download/tools/rsa/

Everyone at NetApp is committed to the highest level of customer
satisfaction.
If at any time you feel that you are less than very satisfied
with our support,
please contact my manager Tola Soyode (tolas[at]netapp.com) at
+31-6-46375165.

________________________________

From: LOhit [mailto:lohit.b[at]gmail.com]

Sent: maandag 8 juni 2009 20:20
To: Learmonth, Peter
Cc: toasters[at]mathworks.com
Subject: Re: Unable to open function name/address mapping file

Thanks all for the replies, however, I had checked my oldest (2
weeks old) snapshot before posting here, I couldn't see that directory
in the snapshot either.
The filer is due for an upgrade in about 2 weeks time, just want
to know whether this(missing file/directory) will affect the normal
functioning of the system, so far nobody complained.
I am the only one who manages the filers here and I have not
made any changes except for setting "nfs.mountd.trace" to "on" for a
brief period last week.

The system seems to be working fine and the commands
ndmpd,ndmpcopy are available, though I don't use them currently.

On Mon, Jun 8, 2009 at 11:00 PM, Learmonth, Peter
<Peter.Learmonth[at]netapp.com> wrote:

Hi LOhit
Sounds like the filer was zeroed and set up without
extracting all the supporting files, or booted from a new kernel that
doesn't match the ONTAP files installed, or somebody deleted some stuff
under /etc. You can check /etc/.snapshot to see if/when /etc/boot last
existed. You need to refer to the upgrade docs and do a "software
install" or use NFS or CIFS to extract the appropriate setup.exe /
tarball.

You may also notice certain commands are missing, like
ndmpd, ndmcopy and a handful of others (do ? from the command line and
see if those commands are there).

Make sure the version of ONTAP you extract matches the
current running version. Do a version and version -b and make sure they
all match.

Share and enjoy!

Peter

________________________________

From: LOhit [mailto:lohit.b[at]gmail.com]
Sent: Monday, June 08, 2009 10:07 AM
To: toasters[at]mathworks.com
Subject: Unable to open function name/address mapping
file

Hello All,

I have been getting this warning message on the console
since past 4 days. Have you seen this before by any chance?

I am running 7.2.3 on a 3020 and no changes were made in
the recent past, this message starting appearing all of a sudden. BTW,
there is no directory called "boot" in "/etc".

Thu Jun 4 23:50:00 GMT [mgr.stack.openFail:warning]:
Unable to open function name/address mapping file
/etc/boot/mapfile_7.2.3.L: No such file or directory

--
LOhit

--
LOhit

--
LOhit

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