Mailing List Archive: Netapp: toasters

Warning for people doing a head upgrade from a 3050 to a 3170

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romeotheriault at gmail

Apr 30, 2009, 5:42 AM

Post #1 of 10 (2524 views)
Permalink

Warning for people doing a head upgrade from a 3050 to a 3170

Here is a warning for people that might be doing a head upgrade from a 3050
to a 3170 (and possibly other heads). The documentation states that you need
to bring the 3050 heads up-to the same software level as the 3170 heads.
This may very well be the case but they fail to mention that the 3170 uses a
different build of OnTap and that you need to upgrade OnTap on the 3170's
immediately after the upgrade with the build for the 3170's.

So right now we are running 3170's with a build of OnTap 7.2.6.1 built for
the 3050's and getting these errors in syslog:

na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
directory

Netapp Supports response is: "Upgrade or you'll probably get Kernel Panics."
and "We'll try to update the documentation." Needless to say I'm not
impressed.

--
Romeo Theriault
System Administrator
Information Technology Services

Andre.Clark at earthlink

Apr 30, 2009, 6:14 AM

Post #2 of 10 (2432 views)
Permalink

Re: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

Romeo,

In general, when I perform head upgrades and am going to different processor
family, I perform a tftp boot to the latest version of OnTap for the new
controller that is being installed. I then immediately perform a software
upgrade of that same OnTap version so it is on the disks and flash card.
This leaves no doubt that when the system boots up normally that it will
have the correct OS for the correct controller. It may seem like extra
unnecessary steps but the customers that I support expect this level of
service and affirmation that the job is done correctly.

Regards,
Andre M. Clark

On 4/30/09 8:42 AM, "Romeo Theriault" <romeotheriault [at] gmail> wrote:

> Here is a warning for people that might be doing a head upgrade from a 3050 to
> a 3170 (and possibly other heads). The documentation states that you need to
> bring the 3050 heads up-to the same software level as the 3170 heads. This may
> very well be the case but they fail to mention that the 3170 uses a different
> build of OnTap and that you need to upgrade OnTap on the 3170's immediately
> after the upgrade with the build for the 3170's.
>
> So right now we are running 3170's with a build of OnTap 7.2.6.1 built for the
> 3050's and getting these errors in syslog:
>
> na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
> name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
> directory
>
> Netapp Supports response is: "Upgrade or you'll probably get Kernel Panics."
> and "We'll try to update the documentation." Needless to say I'm not
> impressed.

michael.miller.ctr at ustranscom

Apr 30, 2009, 6:28 AM

Post #3 of 10 (2431 views)
Permalink

RE: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

I had a similar problem when I upgraded a 960 to a 3040. I didn't see the
info in the OnTap download matrix that showed the heads required a different
build version. It was there, just not obvious. Never had any problems other
than lots of the mapfile log entries. Once I loaded the correct version (q
or e versus m, I also have a 3020) all was well.

Mike Miller
Site Lead
General Dynamics Information Technology
<mailto:Michael.Miller.ctr [at] ustranscom>
Michael.Miller.ctr [at] ustranscom
<mailto:Michael.Miller [at] gdit> Michael.Miller [at] gdit

From: owner-toasters [at] mathworks [mailto:owner-toasters [at] mathworks] On
Behalf Of Romeo Theriault
Sent: Thursday, April 30, 2009 7:43 AM
To: toasters [at] mathworks
Subject: Warning for people doing a head upgrade from a 3050 to a 3170

Here is a warning for people that might be doing a head upgrade from a 3050
to a 3170 (and possibly other heads). The documentation states that you need
to bring the 3050 heads up-to the same software level as the 3170 heads.
This may very well be the case but they fail to mention that the 3170 uses a
different build of OnTap and that you need to upgrade OnTap on the 3170's
immediately after the upgrade with the build for the 3170's.

So right now we are running 3170's with a build of OnTap 7.2.6.1 built for
the 3050's and getting these errors in syslog:

na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
directory

Netapp Supports response is: "Upgrade or you'll probably get Kernel Panics."
and "We'll try to update the documentation." Needless to say I'm not
impressed.

--
Romeo Theriault
System Administrator
Information Technology Services

Attachments:

smime.p7s (4.87 KB)

romeotheriault at gmail

Apr 30, 2009, 6:29 AM

Post #4 of 10 (2422 views)
Permalink

Re: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

Thanks for the note, I'll keep it for future reference. Also, I don't mind
the extra steps, I'd just like it to be documented so people can do it
correctly.

On Thu, Apr 30, 2009 at 10:14 PM, André M. Clark
<Andre.Clark [at] earthlink>wrote:

> Romeo,
>
> In general, when I perform head upgrades and am going to different
> processor family, I perform a tftp boot to the latest version of OnTap for
> the new controller that is being installed. I then immediately perform a
> software upgrade of that same OnTap version so it is on the disks and flash
> card. This leaves no doubt that when the system boots up normally that it
> will have the correct OS for the correct controller. It may seem like extra
> unnecessary steps but the customers that I support expect this level of
> service and affirmation that the job is done correctly.
>
> Regards,
> Andre M. Clark
>
>
>
> On 4/30/09 8:42 AM, "Romeo Theriault" <romeotheriault [at] gmail> wrote:
>
> Here is a warning for people that might be doing a head upgrade from a 3050
> to a 3170 (and possibly other heads). The documentation states that you need
> to bring the 3050 heads up-to the same software level as the 3170 heads.
> This may very well be the case but they fail to mention that the 3170 uses a
> different build of OnTap and that you need to upgrade OnTap on the 3170's
> immediately after the upgrade with the build for the 3170's.
>
> So right now we are running 3170's with a build of OnTap 7.2.6.1 built for
> the 3050's and getting these errors in syslog:
>
> na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
> name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
> directory
>
> Netapp Supports response is: "Upgrade or you'll probably get Kernel
> Panics." and "We'll try to update the documentation." Needless to say I'm
> not impressed.
>
>

--
Romeo Theriault
System Administrator
Information Technology Services
Ph#: 207-561-3517
Em@: romeo.theriault [at] maine

romeotheriault at gmail

Apr 30, 2009, 6:56 AM

Post #5 of 10 (2429 views)
Permalink

Re: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

Thanks for the note. It's good to know that you didn't have any kernel
panics or such. I'll have to take a look at the OnTap download matrix. But
if anyone at Netapp is listening this, the doc that could really could use
the updating to say something about this is:

http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/cs_migration/FAS3xxx/FAS3020_FAS3050_to_FAS31xx_active.htm

This doc is called "Upgrading from a FAS3020 or FAS3050 System in an
Active/Active Configuration to a FAS31xx System in an Active/Active
Configuration" so you would think that is would say something about this
wouldn't you?

Romeo

On Thu, Apr 30, 2009 at 10:28 PM, Miller, Michael CTR USTRANSCOM J2 <
michael.miller.ctr [at] ustranscom> wrote:

> I had a similar problem when I upgraded a 960 to a 3040. I didn’t see the
> info in the OnTap download matrix that showed the heads required a different
> build version. It was there, just not obvious. Never had any problems other
> than lots of the mapfile log entries. Once I loaded the correct version (q
> or e versus m, I also have a 3020) all was well.
>
>
>
> Mike Miller
> Site Lead
> General Dynamics Information Technology
> Michael.Miller.ctr [at] ustranscom
> Michael.Miller [at] gdit
>
>
>
> *From:* owner-toasters [at] mathworks [mailto:owner-toasters [at] mathworks]
> *On Behalf Of *Romeo Theriault
> *Sent:* Thursday, April 30, 2009 7:43 AM
> *To:* toasters [at] mathworks
> *Subject:* Warning for people doing a head upgrade from a 3050 to a 3170
>
>
>
> Here is a warning for people that might be doing a head upgrade from a 3050
> to a 3170 (and possibly other heads). The documentation states that you need
> to bring the 3050 heads up-to the same software level as the 3170 heads.
> This may very well be the case but they fail to mention that the 3170 uses a
> different build of OnTap and that you need to upgrade OnTap on the 3170's
> immediately after the upgrade with the build for the 3170's.
>
> So right now we are running 3170's with a build of OnTap 7.2.6.1 built for
> the 3050's and getting these errors in syslog:
>
> na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
> name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
> directory
>
> Netapp Supports response is: "Upgrade or you'll probably get Kernel
> Panics." and "We'll try to update the documentation." Needless to say I'm
> not impressed.
>
> --
> Romeo Theriault
> System Administrator
> Information Technology Services
>

--
Romeo Theriault
System Administrator
Information Technology Services

Peter.Learmonth at netapp

Apr 30, 2009, 7:15 AM

Post #6 of 10 (2438 views)
Permalink

RE: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

Hi Romeo

You'll also see this error with a filer that has been flattened and
reloaded using special boot 4/4a or netbooted to a new version without
extracting the full ONTAP bundle. I've had systems run for months this
way and not care - you just get the annoy-o-gram.

I've fwded your message to our doc comments DL. (Yes, we listen to
Toasters!)

Enjoy!

Peter

________________________________

From: Romeo Theriault [mailto:romeotheriault [at] gmail]
Sent: Thursday, April 30, 2009 6:56 AM
To: Miller, Michael CTR USTRANSCOM J2; toasters [at] mathworks
Subject: Re: Warning for people doing a head upgrade from a 3050 to a
3170

Thanks for the note. It's good to know that you didn't have any kernel
panics or such. I'll have to take a look at the OnTap download matrix.
But if anyone at Netapp is listening this, the doc that could really
could use the updating to say something about this is:

http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/cs_migration/FA
S3xxx/FAS3020_FAS3050_to_FAS31xx_active.htm

This doc is called "Upgrading from a FAS3020 or FAS3050 System in an
Active/Active Configuration to a FAS31xx System in an Active/Active
Configuration" so you would think that is would say something about this
wouldn't you?

Romeo

On Thu, Apr 30, 2009 at 10:28 PM, Miller, Michael CTR USTRANSCOM J2
<michael.miller.ctr [at] ustranscom> wrote:

I had a similar problem when I upgraded a 960 to a 3040. I
didn't see the info in the OnTap download matrix that showed the heads
required a different build version. It was there, just not obvious.
Never had any problems other than lots of the mapfile log entries. Once
I loaded the correct version (q or e versus m, I also have a 3020) all
was well.

Mike Miller
Site Lead
General Dynamics Information Technology
Michael.Miller.ctr [at] ustranscom
<mailto:Michael.Miller.ctr [at] ustranscom>
Michael.Miller [at] gdit <mailto:Michael.Miller [at] gdit>

From: owner-toasters [at] mathworks
[mailto:owner-toasters [at] mathworks] On Behalf Of Romeo Theriault
Sent: Thursday, April 30, 2009 7:43 AM
To: toasters [at] mathworks
Subject: Warning for people doing a head upgrade from a 3050 to
a 3170

Here is a warning for people that might be doing a head upgrade
from a 3050 to a 3170 (and possibly other heads). The documentation
states that you need to bring the 3050 heads up-to the same software
level as the 3170 heads. This may very well be the case but they fail to
mention that the 3170 uses a different build of OnTap and that you need
to upgrade OnTap on the 3170's immediately after the upgrade with the
build for the 3170's.

So right now we are running 3170's with a build of OnTap 7.2.6.1
built for the 3050's and getting these errors in syslog:

na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open
function name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such
file or directory

Netapp Supports response is: "Upgrade or you'll probably get
Kernel Panics." and "We'll try to update the documentation." Needless
to say I'm not impressed.

--
Romeo Theriault
System Administrator
Information Technology Services

--
Romeo Theriault
System Administrator
Information Technology Services

romeotheriault at gmail

Apr 30, 2009, 7:29 AM

Post #7 of 10 (2430 views)
Permalink

Re: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

Thanks for the info and the forward to the docs team.

On Thu, Apr 30, 2009 at 11:15 PM, Learmonth, Peter <
Peter.Learmonth [at] netapp> wrote:

> Hi Romeo
>
> You'll also see this error with a filer that has been flattened and
> reloaded using special boot 4/4a or netbooted to a new version without
> extracting the full ONTAP bundle. I've had systems run for months this way
> and not care - you just get the annoy-o-gram.
>
> I've fwded your message to our doc comments DL. (Yes, we listen to
> Toasters!)
>
> Enjoy!
>
> Peter
>
> ------------------------------
> *From:* Romeo Theriault [mailto:romeotheriault [at] gmail]
> *Sent:* Thursday, April 30, 2009 6:56 AM
> *To:* Miller, Michael CTR USTRANSCOM J2; toasters [at] mathworks
> *Subject:* Re: Warning for people doing a head upgrade from a 3050 to a
> 3170
>
> Thanks for the note. It's good to know that you didn't have any kernel
> panics or such. I'll have to take a look at the OnTap download matrix. But
> if anyone at Netapp is listening this, the doc that could really could use
> the updating to say something about this is:
>
>
> http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/cs_migration/FAS3xxx/FAS3020_FAS3050_to_FAS31xx_active.htm
>
> This doc is called "Upgrading from a FAS3020 or FAS3050 System in an
> Active/Active Configuration to a FAS31xx System in an Active/Active
> Configuration" so you would think that is would say something about this
> wouldn't you?
>
> Romeo
>
> On Thu, Apr 30, 2009 at 10:28 PM, Miller, Michael CTR USTRANSCOM J2 <
> michael.miller.ctr [at] ustranscom> wrote:
>
>> I had a similar problem when I upgraded a 960 to a 3040. I didn’t see
>> the info in the OnTap download matrix that showed the heads required a
>> different build version. It was there, just not obvious. Never had any
>> problems other than lots of the mapfile log entries. Once I loaded the
>> correct version (q or e versus m, I also have a 3020) all was well.
>>
>>
>>
>> Mike Miller
>> Site Lead
>> General Dynamics Information Technology
>> Michael.Miller.ctr [at] ustranscom
>> Michael.Miller [at] gdit
>>
>>
>>
>> *From:* owner-toasters [at] mathworks [mailto:owner-toasters [at] mathworks]
>> *On Behalf Of *Romeo Theriault
>> *Sent:* Thursday, April 30, 2009 7:43 AM
>> *To:* toasters [at] mathworks
>> *Subject:* Warning for people doing a head upgrade from a 3050 to a 3170
>>
>>
>>
>> Here is a warning for people that might be doing a head upgrade from a
>> 3050 to a 3170 (and possibly other heads). The documentation states that you
>> need to bring the 3050 heads up-to the same software level as the 3170
>> heads. This may very well be the case but they fail to mention that the 3170
>> uses a different build of OnTap and that you need to upgrade OnTap on the
>> 3170's immediately after the upgrade with the build for the 3170's.
>>
>> So right now we are running 3170's with a build of OnTap 7.2.6.1 built for
>> the 3050's and getting these errors in syslog:
>>
>> na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
>> name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
>> directory
>>
>> Netapp Supports response is: "Upgrade or you'll probably get Kernel
>> Panics." and "We'll try to update the documentation." Needless to say I'm
>> not impressed.
>>
>> --
>> Romeo Theriault
>> System Administrator
>> Information Technology Services
>>
>
>
>
> --
> Romeo Theriault
> System Administrator
> Information Technology Services
>

--
Romeo Theriault
System Administrator
Information Technology Services

romeotheriault at gmail

Apr 30, 2009, 3:01 PM

Post #8 of 10 (2427 views)
Permalink

Re: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

I stated in the original message:

The documentation states that you need to bring the 3050 heads up-to the
> same software level as the 3170 heads.

If you read the rest of the doc it says this:

*If your FAS3020 or FAS3050 system has... * *Then...* The same version of
Data ONTAP as the FAS31xx system Go to Step 3. A version of Data ONTAP
different from the one on the FAS31xx system Go to Step 2.

Step 3 is to continue with the install, Step 2 is to upgrade the
*version*of OnTap to the level of the FAS3170. To me version says
software level, not
different binaries for the different arch. Besides, step 3 is to continue
with the install. Under what case would you have a 3170 build of OnTap on
your filers before you start an upgrade? All of this tilted towards making
me believe that they were concerned with the software version on the heads.
If this is not the case it needs to be made clear.

Romeo

On Fri, May 1, 2009 at 2:02 AM, Kevin M. Parker <kevin [at] theparkerz>wrote:

> Top of the document….
>
>
>
> - Data ONTAP® 7.2.5.1 or later software or the FAS3020 or FAS3050
> system. During the upgrade, you need to download and install on the FAS3020
> or FAS3050 system the same version of Data ONTAP that is on the FAS31xx
> system.
>
> Did I miss something, or has it been changed already? Seems like it’s good
> to go.
>
>
>
> Best regards,
>
>
>
> -/-
>
> Kevin Parker
>
> 919.521.8413
>
> http://theparkerz.com
>
> Blackle.com <http://www.blackle.com/> - Saving energy one search at a
> time.
>
>
>
> *From:* owner-toasters [at] mathworks [mailto:owner-toasters [at] mathworks]
> *On Behalf Of *Romeo Theriault
> *Sent:* Thursday, April 30, 2009 9:56 AM
> *To:* Miller, Michael CTR USTRANSCOM J2; toasters [at] mathworks
> *Subject:* Re: Warning for people doing a head upgrade from a 3050 to a
> 3170
>
>
>
> Thanks for the note. It's good to know that you didn't have any kernel
> panics or such. I'll have to take a look at the OnTap download matrix. But
> if anyone at Netapp is listening this, the doc that could really could use
> the updating to say something about this is:
>
>
> http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/cs_migration/FAS3xxx/FAS3020_FAS3050_to_FAS31xx_active.htm
>
> This doc is called "Upgrading from a FAS3020 or FAS3050 System in an
> Active/Active Configuration to a FAS31xx System in an Active/Active
> Configuration" so you would think that is would say something about this
> wouldn't you?
>
> Romeo
>
> On Thu, Apr 30, 2009 at 10:28 PM, Miller, Michael CTR USTRANSCOM J2 <
> michael.miller.ctr [at] ustranscom> wrote:
>
> I had a similar problem when I upgraded a 960 to a 3040. I didn’t see the
> info in the OnTap download matrix that showed the heads required a different
> build version. It was there, just not obvious. Never had any problems other
> than lots of the mapfile log entries. Once I loaded the correct version (q
> or e versus m, I also have a 3020) all was well.
>
>
>
> Mike Miller
> Site Lead
> General Dynamics Information Technology
> Michael.Miller.ctr [at] ustranscom
> Michael.Miller [at] gdit
>
>
>
> *From:* owner-toasters [at] mathworks [mailto:owner-toasters [at] mathworks]
> *On Behalf Of *Romeo Theriault
> *Sent:* Thursday, April 30, 2009 7:43 AM
> *To:* toasters [at] mathworks
> *Subject:* Warning for people doing a head upgrade from a 3050 to a 3170
>
>
>
> Here is a warning for people that might be doing a head upgrade from a 3050
> to a 3170 (and possibly other heads). The documentation states that you need
> to bring the 3050 heads up-to the same software level as the 3170 heads.
> This may very well be the case but they fail to mention that the 3170 uses a
> different build of OnTap and that you need to upgrade OnTap on the 3170's
> immediately after the upgrade with the build for the 3170's.
>
> So right now we are running 3170's with a build of OnTap 7.2.6.1 built for
> the 3050's and getting these errors in syslog:
>
> na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
> name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
> directory
>
> Netapp Supports response is: "Upgrade or you'll probably get Kernel
> Panics." and "We'll try to update the documentation." Needless to say I'm
> not impressed.
>
> --
> Romeo Theriault
> System Administrator
> Information Technology Services
>
>
>
>
> --
> Romeo Theriault
> System Administrator
> Information Technology Services
>

--
Romeo Theriault
System Administrator
Information Technology Services

romeotheriault at gmail

Apr 30, 2009, 8:46 PM

Post #9 of 10 (2402 views)
Permalink

Re: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

>
> I dont think the issue here, is that netapp doesnt document where to
> download the PROPER version of ONTAP.

Agreed. I think my biggest issue is that I misinterpreted the documentation.
In the docs when it say's :

Go to the NOW site at http://now.netapp.com/NOW/main/software.shtml and
> download the version of Data ONTAP for your existing system that matches the
> version installed on the FAS31xx system.
>

I interpreted this as meaning download the version for your existing system
(3050 in my case) that matches the version installed on the FAS3170, which I
assumed meant the version number (7.2.6.1) in my case.

But..ya think you're reading "upgrade version" a little too...narrowly?

Yes, I guess I was.

How can Netapp prevent this chain of errors?

I would say by doing what you and I have both suggested. Amending the
documentation to unambiguously state what they really want to happen.

--
Romeo Theriault
System Administrator
Information Technology Services

Doug.Thompson at netapp

May 1, 2009, 7:57 AM

Post #10 of 10 (2371 views)
Permalink

RE: Warning for people doing a head upgrade from a 3050 to a 3170 [In reply to]

We're looking to make this more clear.

Doug Thompson

NetApp Information Engineering

From: Romeo Theriault [mailto:romeotheriault [at] gmail]
Sent: Thursday, April 30, 2009 8:47 PM
To: Jeff Mohler
Cc: Kevin M. Parker; Miller, Michael CTR USTRANSCOM J2;
toasters [at] mathworks
Subject: Re: Warning for people doing a head upgrade from a 3050 to a
3170

I dont think the issue here, is that netapp doesnt document
where to download the PROPER version of ONTAP.

Agreed. I think my biggest issue is that I misinterpreted the
documentation. In the docs when it say's :

Go to the NOW site at http://now.netapp.com/NOW/main/software.shtml and
download the version of Data ONTAP for your existing system that matches
the version installed on the FAS31xx system.

I interpreted this as meaning download the version for your existing
system (3050 in my case) that matches the version installed on the
FAS3170, which I assumed meant the version number (7.2.6.1) in my case.

But..ya think you're reading "upgrade version" a little too...narrowly?

Yes, I guess I was.

How can Netapp prevent this chain of errors?

I would say by doing what you and I have both suggested. Amending the
documentation to unambiguously state what they really want to happen.

--
Romeo Theriault
System Administrator
Information Technology Services

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