Mailing List Archive: NANOG: users

Verizon's New Repair Method: Plastic Garbage Bags

1 2

View All

Index | Next | Previous | View Threaded

EWieling at nyigc

Aug 20, 2012, 12:09 PM

Post #1 of 35 (636 views)
Permalink

Verizon's New Repair Method: Plastic Garbage Bags

For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.

The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.

http://rock.nyigc.net/verizon/

glen.wiley at gmail

Aug 20, 2012, 12:15 PM

Post #2 of 35 (619 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

Our neighborhood lost phone service when the pedestal at the end of the
road was annihilated by a flail mower....a WEEK AGO. The repair - orange
plastic bag over the entrails of the pedestal.

Yay Verizon - I finally understand why I send them so much money - stylish
orange bags!

On Mon, Aug 20, 2012 at 3:09 PM, Eric Wieling <EWieling [at] nyigc> wrote:

> For a while we have had a customer with some lines which go down every
> time it rains. We put in the trouble ticket, a couple of days later
> Verizon says the issue is resolved...until the next time it rains.
>
> The customer sent us some pictures today of the pole outside their office.
> The repair appears to be wrapping some plastic bags around something up
> on the pole. Here is link to the pictures the customer sent us, in case
> anyone in the mood for a good scare.
>
> http://rock.nyigc.net/verizon/
>
>
>
>

--
Glen Wiley

"A designer knows he has achieved perfection not when there is nothing left
to add, but when there is nothing left to take away." - Antoine de
Saint-Exupery

streiner at cluebyfour

Aug 20, 2012, 12:21 PM

Post #3 of 35 (619 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

On Mon, 20 Aug 2012, Eric Wieling wrote:

> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
>
> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
>
> http://rock.nyigc.net/verizon/

If I didn't see the loops of electrical tape holding the whole works
together I'd say that was a squirrel nest.

The two aerial runs that appear to be using each other to turn a corner
(right above the plastic-and-electrical-tape mess in the top picture) is
an especially nice and creative touch. I sincerely hope the smaller of
the two aerials is not a lashing wire.

jm"well *there's* your problem"s

jlewis at lewis

Aug 20, 2012, 12:24 PM

Post #4 of 35 (612 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

On Mon, 20 Aug 2012, Eric Wieling wrote:

> For a while we have had a customer with some lines which go down every
> time it rains. We put in the trouble ticket, a couple of days later
> Verizon says the issue is resolved...until the next time it rains.
>
> The customer sent us some pictures today of the pole outside their
> office. The repair appears to be wrapping some plastic bags around
> something up on the pole. Here is link to the pictures the customer
> sent us, in case anyone in the mood for a good scare.
>
> http://rock.nyigc.net/verizon/

Shredded garbage bag(s) and pink bubble wrap...and some kind of tape. As
if that wasn't scary enough, WTF is going on below that on the pole? It
looks like some kind of cross connect box, but it's inside out and
exploded...or maybe just missing a cover and someone pulled all the cross
connects out to trace or make room to work.

----------------------------------------------------------------------
Jon Lewis, MCP :) | I route
Senior Network Engineer | therefore you are
Atlantic Net |
_________ http://www.lewis.org/~jlewis/pgp for PGP public key_________

hhoffman at ip-solutions

Aug 20, 2012, 12:25 PM

Post #5 of 35 (614 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

What? That's totally legit. Look! There's even bubble wrap there for
cushioning! ;-)

On 08/20/2012 03:09 PM, Eric Wieling wrote:
> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
>
> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
>
> http://rock.nyigc.net/verizon/
>
>
>
>

Sean.Pedersen at usairways

Aug 20, 2012, 12:25 PM

Post #6 of 35 (585 views)
Permalink

RE: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

What's the bubble-wrap for? Protection in case of bird collision?

Looks like they borrowed from Qwest's repair manual. We have a lot of pedestals around the city that are covered in Hefty bags. Granted, we're in Phoenix, and there isn't much here that is prepared for rain since we don't get a lot of it.

-----Original Message-----
From: Eric Wieling [mailto:EWieling [at] nyigc]
Sent: Monday, August 20, 2012 12:10 PM
To: nanog [at] nanog
Subject: Verizon's New Repair Method: Plastic Garbage Bags

For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.

The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.

http://rock.nyigc.net/verizon/

mfidelman at meetinghouse

Aug 20, 2012, 12:29 PM

Post #7 of 35 (611 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

Justin M. Streiner wrote:
> On Mon, 20 Aug 2012, Eric Wieling wrote:
>
>> For a while we have had a customer with some lines which go down
>> every time it rains. We put in the trouble ticket, a couple of days
>> later Verizon says the issue is resolved...until the next time it rains.
>>
>> The customer sent us some pictures today of the pole outside their
>> office. The repair appears to be wrapping some plastic bags around
>> something up on the pole. Here is link to the pictures the customer
>> sent us, in case anyone in the mood for a good scare.
>>
>> http://rock.nyigc.net/verizon/
>
> If I didn't see the loops of electrical tape holding the whole works
> together I'd say that was a squirrel nest.
>
> The two aerial runs that appear to be using each other to turn a
> corner (right above the plastic-and-electrical-tape mess in the top
> picture) is an especially nice and creative touch. I sincerely hope
> the smaller of the two aerials is not a lashing wire.
>
> jm"well *there's* your problem"s

Hey looks totally professional to me. After all, black tape is the
network engineer's equivalent of duck tape, and, as we all know, duck
tape holds the universe together!

--
In theory, there is no difference between theory and practice.
In practice, there is. .... Yogi Berra

joel.esler at me

Aug 20, 2012, 12:33 PM

Post #8 of 35 (611 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

Can we all just agree that the whole pole needs to be restrung?

That's horrible!

On Aug 20, 2012, at 3:25 PM, Harry Hoffman <hhoffman [at] ip-solutions> wrote:

> What? That's totally legit. Look! There's even bubble wrap there for
> cushioning! ;-)
>
> On 08/20/2012 03:09 PM, Eric Wieling wrote:
>> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
>>
>> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
>>
>> http://rock.nyigc.net/verizon/
>>
>>
>>
>>
>

dscott8201 at verizon

Aug 20, 2012, 12:38 PM

Post #9 of 35 (611 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

You misunderstand the engineering that went into this project.

1. The black garbage bag was the original install. It has served past the self life and has become outmoded. You can clearly see the wind whipped ends that are to give it a nice cosmetic appeal.
The plastic is breaking down and in dire need of replacing anyway, it is old. THAT is why the failure returned. I suspect if there is a 12 month history, you will see a similar issue in the past.
2. The pink, NON-ESD bubble wrap is an UPGRADE. It is approved for electronics use. They spent some budget on this! WAY more than the $.23 black bag. Not as stylish though.

There was clear and concise thought that went into this .... "ahem" repair. THAT is what scares me more than anything.

d

On Aug 20, 2012, at 3:09 PM, Eric Wieling wrote:

> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
>
> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
>
> http://rock.nyigc.net/verizon/
>
>
>

streiner at cluebyfour

Aug 20, 2012, 12:41 PM

Post #10 of 35 (613 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

On Mon, 20 Aug 2012, Joel Esler wrote:

> Can we all just agree that the whole pole needs to be restrung?
> That's horrible!

Agreed, but Verizon and whoever happens to be on that pole are pretty
unlikely to do that unless pushed. The NY Public Service Commission
might find the state of what's on that pole interesting, particularly with
supporting documentation (trouble history, pole number/location, etc).

jms

> On Aug 20, 2012, at 3:25 PM, Harry Hoffman <hhoffman [at] ip-solutions> wrote:
>
>> What? That's totally legit. Look! There's even bubble wrap there for
>> cushioning! ;-)
>>
>> On 08/20/2012 03:09 PM, Eric Wieling wrote:
>>> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
>>>
>>> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
>>>
>>> http://rock.nyigc.net/verizon/
>>>
>>>
>>>
>>>
>>
>
>
>

jgreco at ns

Aug 20, 2012, 12:41 PM

Post #11 of 35 (614 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

> Can we all just agree that the whole pole needs to be restrung?

Maybe it just needs a heavier garbage bag.

> That's horrible!

We had a pedestal around here that was covered, I want to say for years,
though it might have been just a year or two, with a work tent. If you
have never seen one:

http://store.mohawkltd.com/Pelsue-FTTH-Installer-Tent-Shelter/P3072_868/

I particularly love "years of service in the field". I'm guessing they
don't mean *continuous* service. By the time it was eventually cleared
out, it had collapsed and was somewhat ripped, etc.

Totally unrelated: Some of the local DSL copper becomes really
unreliable in spring and when it rains.

... JG
--
Joe Greco - sol.net Network Services - Milwaukee, WI - http://www.sol.net
"We call it the 'one bite at the apple' rule. Give me one chance [and] then I
won't contact you again." - Direct Marketing Ass'n position on e-mail spam(CNN)
With 24 million small businesses in the US alone, that's way too many apples.

otis at ocosa

Aug 20, 2012, 12:45 PM

Post #12 of 35 (612 views)
Permalink

RE: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

+1 for agreeing needs to be restrung.

This made me laugh! Nice humor for the day.

But you know someone should call the utility company that owns the pole
and report it. Also file a complaint with your ROW division and
corporation commission.

-----Original Message-----
From: Joel Esler [mailto:joel.esler [at] me]
Sent: Monday, August 20, 2012 2:34 PM
To: Harry Hoffman
Cc: nanog [at] nanog
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags

Can we all just agree that the whole pole needs to be restrung?

That's horrible!

On Aug 20, 2012, at 3:25 PM, Harry Hoffman <hhoffman [at] ip-solutions>
wrote:

> What? That's totally legit. Look! There's even bubble wrap there for
> cushioning! ;-)
>
> On 08/20/2012 03:09 PM, Eric Wieling wrote:
>> For a while we have had a customer with some lines which go down
every time it rains. We put in the trouble ticket, a couple of days
later Verizon says the issue is resolved...until the next time it rains.

>>
>> The customer sent us some pictures today of the pole outside their
office. The repair appears to be wrapping some plastic bags around
something up on the pole. Here is link to the pictures the customer
sent us, in case anyone in the mood for a good scare.
>>
>> http://rock.nyigc.net/verizon/
>>
>>
>>
>>
>

EWieling at nyigc

Aug 20, 2012, 12:57 PM

Post #13 of 35 (617 views)
Permalink

RE: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

Unfortunately, the lines are being resold by a CLEC. My understanding is the PUC/PSC doesn't take complaints from CLECs and, since the customer is customer of the CLEC, any complaints which are filed go against the CLEC, not Verizon.

-----Original Message-----
From: Justin M. Streiner [mailto:streiner [at] cluebyfour]
Sent: Monday, August 20, 2012 3:41 PM
To: nanog [at] nanog
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags

On Mon, 20 Aug 2012, Joel Esler wrote:

> Can we all just agree that the whole pole needs to be restrung?
> That's horrible!

Agreed, but Verizon and whoever happens to be on that pole are pretty unlikely to do that unless pushed. The NY Public Service Commission might find the state of what's on that pole interesting, particularly with supporting documentation (trouble history, pole number/location, etc).

jms

> On Aug 20, 2012, at 3:25 PM, Harry Hoffman <hhoffman [at] ip-solutions> wrote:
>
>> What? That's totally legit. Look! There's even bubble wrap there for
>> cushioning! ;-)
>>
>> On 08/20/2012 03:09 PM, Eric Wieling wrote:
>>> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
>>>
>>> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
>>>
>>> http://rock.nyigc.net/verizon/
>>>
>>>
>>>
>>>
>>
>
>
>

mwalter at 3z

Aug 20, 2012, 1:08 PM

Post #14 of 35 (612 views)
Permalink

RE: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

Maybe you can hope for a wind storm to take down the pole or someone to crash into it, then they'll surely have to fix it.

-Mike

-----Original Message-----
From: Eric Wieling [mailto:EWieling [at] nyigc]
Sent: Monday, August 20, 2012 3:57 PM
To: Justin M. Streiner; nanog [at] nanog
Subject: RE: Verizon's New Repair Method: Plastic Garbage Bags

Unfortunately, the lines are being resold by a CLEC. My understanding is the PUC/PSC doesn't take complaints from CLECs and, since the customer is customer of the CLEC, any complaints which are filed go against the CLEC, not Verizon.

-----Original Message-----
From: Justin M. Streiner [mailto:streiner [at] cluebyfour]
Sent: Monday, August 20, 2012 3:41 PM
To: nanog [at] nanog
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags

On Mon, 20 Aug 2012, Joel Esler wrote:

> Can we all just agree that the whole pole needs to be restrung?
> That's horrible!

Agreed, but Verizon and whoever happens to be on that pole are pretty unlikely to do that unless pushed. The NY Public Service Commission might find the state of what's on that pole interesting, particularly with supporting documentation (trouble history, pole number/location, etc).

jms

> On Aug 20, 2012, at 3:25 PM, Harry Hoffman <hhoffman [at] ip-solutions> wrote:
>
>> What? That's totally legit. Look! There's even bubble wrap there for
>> cushioning! ;-)
>>
>> On 08/20/2012 03:09 PM, Eric Wieling wrote:
>>> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
>>>
>>> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
>>>
>>> http://rock.nyigc.net/verizon/
>>>
>>>
>>>
>>>
>>
>
>
>

Ben.Kessler at zenetra

Aug 20, 2012, 1:15 PM

Post #15 of 35 (611 views)
Permalink

RE: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

Quality Union work!

-----Original Message-----
From: Miles Fidelman [mailto:mfidelman [at] meetinghouse]
Sent: Monday, August 20, 2012 3:29 PM
Cc: nanog [at] nanog
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags

Justin M. Streiner wrote:
> On Mon, 20 Aug 2012, Eric Wieling wrote:
>
>> For a while we have had a customer with some lines which go down
>> every time it rains. We put in the trouble ticket, a couple of days
>> later Verizon says the issue is resolved...until the next time it rains.
>>
>> The customer sent us some pictures today of the pole outside their
>> office. The repair appears to be wrapping some plastic bags around
>> something up on the pole. Here is link to the pictures the customer
>> sent us, in case anyone in the mood for a good scare.
>>
>> http://rock.nyigc.net/verizon/
>
> If I didn't see the loops of electrical tape holding the whole works
> together I'd say that was a squirrel nest.
>
> The two aerial runs that appear to be using each other to turn a
> corner (right above the plastic-and-electrical-tape mess in the top
> picture) is an especially nice and creative touch. I sincerely hope
> the smaller of the two aerials is not a lashing wire.
>
> jm"well *there's* your problem"s

Hey looks totally professional to me. After all, black tape is the network engineer's equivalent of duck tape, and, as we all know, duck tape holds the universe together!

--
In theory, there is no difference between theory and practice.
In practice, there is. .... Yogi Berra

john.yocum at fluidhosting

Aug 20, 2012, 1:36 PM

Post #16 of 35 (613 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

On 8/20/2012 12:09 PM, Eric Wieling wrote:
> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
>
> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
>
> http://rock.nyigc.net/verizon/
>
>
>

I see Verizon is continuing to do quality work. Reminds me of some work
they did by my parent's house once. Instead of splicing and burying a
cable after fixing it, they just left it laying out in the open. But the
tech did take the time to put bags over the splice cases he used.

aledm at qix

Aug 20, 2012, 1:54 PM

Post #17 of 35 (613 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

On 20 August 2012 20:41, Joe Greco <jgreco [at] ns> wrote:

> We had a pedestal around here that was covered, I want to say for years,
> though it might have been just a year or two, with a work tent. If you
> have never seen one:
>
> http://store.mohawkltd.com/Pelsue-FTTH-Installer-Tent-Shelter/P3072_868/
>
>
Love the fact this tent is rated for FTTH work.

I assume they sell them as upgrades for any telco still using inferior
pre-FTTH copper-cable rated tents.

Aled

web at typo

Aug 20, 2012, 4:17 PM

Post #18 of 35 (609 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

To be fair, this sort of thing does happen from time to time in
perfectly legitimate situations. In some cases, parts need to be
acquired or maintenance schedules need to be arranged in order to do a
propper repair. So just because you see these, don't immediately think
it is bad techs rather than a temporary, "keep it working until you
can do it right."

That said, I've seen more jury-rigging in my time than I care to think
about. Nothing like a temporary fix that is still in place five years
later.

On Mon, Aug 20, 2012 at 03:33:59PM -0400, Joel Esler wrote:
> Can we all just agree that the whole pole needs to be restrung?
>
> That's horrible!
>
> On Aug 20, 2012, at 3:25 PM, Harry Hoffman <hhoffman [at] ip-solutions> wrote:
>
> > What? That's totally legit. Look! There's even bubble wrap there for
> > cushioning! ;-)
> >
> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
> >> For a while we have had a customer with some lines which go down every time it rains. We put in the trouble ticket, a couple of days later Verizon says the issue is resolved...until the next time it rains.
> >>
> >> The customer sent us some pictures today of the pole outside their office. The repair appears to be wrapping some plastic bags around something up on the pole. Here is link to the pictures the customer sent us, in case anyone in the mood for a good scare.
> >>
> >> http://rock.nyigc.net/verizon/
> >>
> >>
> >>
> >>
> >
>

---
Wayne Bouchard
web [at] typo
Network Dude
http://www.typo.org/~web/

william.allen.simpson at gmail

Aug 21, 2012, 10:39 AM

Post #19 of 35 (591 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

On 8/20/12 4:15 PM, R. Benjamin Kessler wrote:
> Quality Union work!
>
Actually, probably *not* union. And that's the problem!

Remember, Verizon has been "laying off" a lot of "old hands" and
making them become "independent contractors" -- so that it can
hire non-union under-paid workers.

A quick search shows that this has been going on for years:

2001:
http://news.cnet.com/Verizon-to-lay-off-10,000-workers/2110-1033_3-252215.html

2012:
http://thinkprogress.org/economy/2012/06/04/494469/verizon-layoff-ceo-pay/
"Verizon To Lay Off 1,700 Workers After Paying CEO $22 Million Last Year"

"In 2011, the company�s shareholders saw an 18.8 percent increase in the
value of their returns. Workers, however, have not shared in those gains.
Verizon eliminated 26,000 jobs over a two-year period in 2008 and 2009 �
including 16,000 jobs in 2009 alone � and laid off roughly 13,000 more in 2010."

uwcableguy at gmail

Aug 22, 2012, 7:20 AM

Post #20 of 35 (586 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

Temporary Fix + It Works = Permanent Fix

On Mon, Aug 20, 2012 at 2:25 PM, Pedersen, Sean <Sean.Pedersen [at] usairways
> wrote:

> What's the bubble-wrap for? Protection in case of bird collision?
>
> Looks like they borrowed from Qwest's repair manual. We have a lot of
> pedestals around the city that are covered in Hefty bags. Granted, we're in
> Phoenix, and there isn't much here that is prepared for rain since we don't
> get a lot of it.
>
> -----Original Message-----
> From: Eric Wieling [mailto:EWieling [at] nyigc]
> Sent: Monday, August 20, 2012 12:10 PM
> To: nanog [at] nanog
> Subject: Verizon's New Repair Method: Plastic Garbage Bags
>
> For a while we have had a customer with some lines which go down every
> time it rains. We put in the trouble ticket, a couple of days later
> Verizon says the issue is resolved...until the next time it rains.
>
> The customer sent us some pictures today of the pole outside their office.
> The repair appears to be wrapping some plastic bags around something up
> on the pole. Here is link to the pictures the customer sent us, in case
> anyone in the mood for a good scare.
>
> http://rock.nyigc.net/verizon/
>
>
>
>
>

bill at herrin

Aug 22, 2012, 8:57 AM

Post #21 of 35 (586 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web [at] typo> wrote:
>> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
>> >> http://rock.nyigc.net/verizon/

> To be fair, this sort of thing does happen from time to time in
> perfectly legitimate situations. In some cases, parts need to be
> acquired or maintenance schedules need to be arranged in order to do a
> propper repair. So just because you see these, don't immediately think
> it is bad techs rather than a temporary, "keep it working until you
> can do it right."

Uh... no. Quick hacks happen from time to time to keep things running.
Layers upon layers of quick hacks that are never cleaned up (see
picture) happen through incompetence. If not on the part of the techs
then on the part of the managers who rushed the techs onward to the
next task.

Always time to do it over, never time to do it right == incompetent.

Regards,
Bill Herrin

--
William D. Herrin ................ herrin [at] dirtside bill [at] herrin
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004

EWieling at nyigc

Aug 22, 2012, 9:21 AM

Post #22 of 35 (586 views)
Permalink

RE: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

The garbage bags have been on that pole for at least 6+ months.

What will end up happening is what happens every time something like this happens. We call in trouble tickets for months until we can get the issue labeled chronic, then we get a "Class 1 inspection", then they fix it. One issue is that to get it labeled chronic there needs to be three tickets opened within a month. VZ's temp fix often works long enough that we can't get enough tickets in within a month.

-----Original Message-----
From: William Herrin [mailto:bill [at] herrin]
Sent: Wednesday, August 22, 2012 11:58 AM
To: Wayne E Bouchard
Cc: nanog [at] nanog
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags

On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web [at] typo> wrote:
>> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
>> >> http://rock.nyigc.net/verizon/

> To be fair, this sort of thing does happen from time to time in
> perfectly legitimate situations. In some cases, parts need to be
> acquired or maintenance schedules need to be arranged in order to do a
> propper repair. So just because you see these, don't immediately think
> it is bad techs rather than a temporary, "keep it working until you
> can do it right."

Uh... no. Quick hacks happen from time to time to keep things running.
Layers upon layers of quick hacks that are never cleaned up (see
picture) happen through incompetence. If not on the part of the techs then on the part of the managers who rushed the techs onward to the next task.

Always time to do it over, never time to do it right == incompetent.

Regards,
Bill Herrin

--
William D. Herrin ................ herrin [at] dirtside bill [at] herrin
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004

smeuse at mara

Aug 22, 2012, 9:31 AM

Post #23 of 35 (585 views)
Permalink

Re: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

Contact your Public Utility Commission, they tend to respond better when
there are formal complaints documented.

-Steve

On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling [at] nyigc> wrote:

> The garbage bags have been on that pole for at least 6+ months.
>
> What will end up happening is what happens every time something like this
> happens. We call in trouble tickets for months until we can get the issue
> labeled chronic, then we get a "Class 1 inspection", then they fix it.
> One issue is that to get it labeled chronic there needs to be three tickets
> opened within a month. VZ's temp fix often works long enough that we can't
> get enough tickets in within a month.
>
> -----Original Message-----
> From: William Herrin [mailto:bill [at] herrin]
> Sent: Wednesday, August 22, 2012 11:58 AM
> To: Wayne E Bouchard
> Cc: nanog [at] nanog
> Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
>
> On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web [at] typo> wrote:
> >> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
> >> >> http://rock.nyigc.net/verizon/
>
> > To be fair, this sort of thing does happen from time to time in
> > perfectly legitimate situations. In some cases, parts need to be
> > acquired or maintenance schedules need to be arranged in order to do a
> > propper repair. So just because you see these, don't immediately think
> > it is bad techs rather than a temporary, "keep it working until you
> > can do it right."
>
> Uh... no. Quick hacks happen from time to time to keep things running.
> Layers upon layers of quick hacks that are never cleaned up (see
> picture) happen through incompetence. If not on the part of the techs then
> on the part of the managers who rushed the techs onward to the next task.
>
> Always time to do it over, never time to do it right == incompetent.
>
> Regards,
> Bill Herrin
>
>
>
> --
> William D. Herrin ................ herrin [at] dirtside bill [at] herrin
> 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls
> Church, VA 22042-3004
>
>
>

EWieling at nyigc

Aug 22, 2012, 9:43 AM

Post #24 of 35 (585 views)
Permalink

RE: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

They throw complaints from Resale CLECs in the trash. I'm starting to think we should convert the line to VZ Direct, then have the customer file PUC complaints, then convert it back when the issue is really resolved. I suspect that is illegal though and we are not going to do that.

-----Original Message-----
From: smeuse [at] gmail [mailto:smeuse [at] gmail] On Behalf Of Steve Meuse
Sent: Wednesday, August 22, 2012 12:31 PM
To: Eric Wieling
Cc: William Herrin; Wayne E Bouchard; nanog [at] nanog
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags

Contact your Public Utility Commission, they tend to respond better when there are formal complaints documented.

-Steve

On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling [at] nyigc> wrote:

The garbage bags have been on that pole for at least 6+ months.

What will end up happening is what happens every time something like this happens. We call in trouble tickets for months until we can get the issue labeled chronic, then we get a "Class 1 inspection", then they fix it. One issue is that to get it labeled chronic there needs to be three tickets opened within a month. VZ's temp fix often works long enough that we can't get enough tickets in within a month.

-----Original Message-----
From: William Herrin [mailto:bill [at] herrin]
Sent: Wednesday, August 22, 2012 11:58 AM
To: Wayne E Bouchard
Cc: nanog [at] nanog
Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags

On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web [at] typo> wrote:
>> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
>> >> http://rock.nyigc.net/verizon/

> To be fair, this sort of thing does happen from time to time in
> perfectly legitimate situations. In some cases, parts need to be
> acquired or maintenance schedules need to be arranged in order to do a
> propper repair. So just because you see these, don't immediately think
> it is bad techs rather than a temporary, "keep it working until you
> can do it right."

Uh... no. Quick hacks happen from time to time to keep things running.
Layers upon layers of quick hacks that are never cleaned up (see
picture) happen through incompetence. If not on the part of the techs then on the part of the managers who rushed the techs onward to the next task.

Always time to do it over, never time to do it right == incompetent.

Regards,
Bill Herrin

--
William D. Herrin ................ herrin [at] dirtside bill [at] herrin
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004

streiner at cluebyfour

Aug 22, 2012, 9:56 AM

Post #25 of 35 (585 views)
Permalink

RE: Verizon's New Repair Method: Plastic Garbage Bags [In reply to]

On Wed, 22 Aug 2012, Eric Wieling wrote:

> They throw complaints from Resale CLECs in the trash. I'm starting to
> think we should convert the line to VZ Direct, then have the customer
> file PUC complaints, then convert it back when the issue is really
> resolved. I suspect that is illegal though and we are not going to do
> that.

Not sure if "they" = Verizon or the NY PSC in thie case. I'm assuming
Verizon. There might be a means to request a more formal hearing on the
particulars of a complaint. I don't know the inner workings of NY state
government, so I don't know how feasible this is.

Have you discussed the issue with your CLEC?

jms

> -----Original Message-----
> From: smeuse [at] gmail [mailto:smeuse [at] gmail] On Behalf Of Steve Meuse
> Sent: Wednesday, August 22, 2012 12:31 PM
> To: Eric Wieling
> Cc: William Herrin; Wayne E Bouchard; nanog [at] nanog
> Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
>
>
> Contact your Public Utility Commission, they tend to respond better when there are formal complaints documented.
>
> -Steve
>
>
> On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling [at] nyigc> wrote:
>
>
> The garbage bags have been on that pole for at least 6+ months.
>
> What will end up happening is what happens every time something like this happens. We call in trouble tickets for months until we can get the issue labeled chronic, then we get a "Class 1 inspection", then they fix it. One issue is that to get it labeled chronic there needs to be three tickets opened within a month. VZ's temp fix often works long enough that we can't get enough tickets in within a month.
>
> -----Original Message-----
> From: William Herrin [mailto:bill [at] herrin]
> Sent: Wednesday, August 22, 2012 11:58 AM
> To: Wayne E Bouchard
> Cc: nanog [at] nanog
> Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
>
> On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web [at] typo> wrote:
> >> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
> >> >> http://rock.nyigc.net/verizon/
>
> > To be fair, this sort of thing does happen from time to time in
> > perfectly legitimate situations. In some cases, parts need to be
> > acquired or maintenance schedules need to be arranged in order to do a
> > propper repair. So just because you see these, don't immediately think
> > it is bad techs rather than a temporary, "keep it working until you
> > can do it right."
>
> Uh... no. Quick hacks happen from time to time to keep things running.
> Layers upon layers of quick hacks that are never cleaned up (see
> picture) happen through incompetence. If not on the part of the techs then on the part of the managers who rushed the techs onward to the next task.
>
> Always time to do it over, never time to do it right == incompetent.
>
> Regards,
> Bill Herrin
>
>
>
> --
> William D. Herrin ................ herrin [at] dirtside bill [at] herrin
> 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
>
>
>
>
>
>
>

1 2

View All

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads