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AT&T DSL bypass first line

 

 

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nicotine at warningg

Apr 9, 2012, 8:21 PM

Post #1 of 7 (300 views)
Permalink
AT&T DSL bypass first line

I've been an AT&T DSL customer for 3+ years, with no issues until they
started sending people into my neighborhood to "start retrofitting for
UVerse". Since they've visited, my PPPoE has dropped once an hour, many
times requiring me to restart my router (Cisco 877) to get my virtual
interface to come back up.

Speaking with the front line on the phone has given me nothing but problems
(in their defense, I do have a non-standard modem) -- could someone with
knowledge provide me with a way to bypass the CSRs and speak to someone with
clue to work out debug logs and figure out why I am suddenly an unhappy AT&T
customer?

--
Brandon Ewing (nicotine [at] warningg)


nathana at fsr

Apr 9, 2012, 8:52 PM

Post #2 of 7 (290 views)
Permalink
RE: AT&T DSL bypass first line [In reply to]

On Monday, April 09, 2012 8:22 PM, Brandon Ewing <mailto:nicotine [at] warningg> wrote:

> I've been an AT&T DSL customer for 3+ years, with no issues until they
> started sending people into my neighborhood to "start retrofitting for
> UVerse". Since they've visited, my PPPoE has dropped once an hour, many
> times requiring me to restart my router (Cisco 877) to get my virtual
> interface to come back up.

Although your problems with the service provider are definitely not good,
one might also make the observation that if you're needing to reboot your
router to get it to take action again, then it might not exactly be
blameless itself...

--
Nathan Anderson
First Step Internet, LLC
nathana [at] fsr


sethm at rollernet

Apr 9, 2012, 10:45 PM

Post #3 of 7 (287 views)
Permalink
Re: AT&T DSL bypass first line [In reply to]

On 4/9/12 8:21 PM, Brandon Ewing wrote:
> I've been an AT&T DSL customer for 3+ years, with no issues until
> they started sending people into my neighborhood to "start
> retrofitting for UVerse". Since they've visited, my PPPoE has
> dropped once an hour, many times requiring me to restart my router
> (Cisco 877) to get my virtual interface to come back up.
>
> Speaking with the front line on the phone has given me nothing but
> problems (in their defense, I do have a non-standard modem) --
> could someone with knowledge provide me with a way to bypass the
> CSRs and speak to someone with clue to work out debug logs and
> figure out why I am suddenly an unhappy AT&T customer?
>


The same thing happened to me. You can try asking them to simply
change the line from "fastpath" to "interleaved" or lower the sync
rate. I was transferred to someone who made the changes live on the phone.

After they retrofitted my neighborhood for Uverse, fastpath would no
longer hold sync. I ultimately had to give up ADSL via my 877W because
AT&T coincidentally no longer offered anything better than 2Mbps ADSL
after the Uverse changes rolled through.

~Seth


faisal at snappydsl

Apr 10, 2012, 5:38 AM

Post #4 of 7 (285 views)
Permalink
Re: AT&T DSL bypass first line [In reply to]

Yes, you can ask them to change the 'profile', which can make things
more stable.

Or you can dump you switch your DSL out for Uverse (Internet Only)...
Which is sold online (only) without any bundle.
In most cases you can end up with more bandwidth at the same or lower cost.

http://www.att.com/u-verse/shop/index.jsp?shopFilterId=500001#fbid=y_8VIHP6LWJ

Faisal Imtiaz
Snappy Internet& Telecom
7266 SW 48 Street
Miami, Fl 33155
Tel: 305 663 5518 x 232
Helpdesk: 305 663 5518 option 2 Email: Support [at] Snappydsl


On 4/10/2012 1:45 AM, Seth Mattinen wrote:
> On 4/9/12 8:21 PM, Brandon Ewing wrote:
>> I've been an AT&T DSL customer for 3+ years, with no issues until
>> they started sending people into my neighborhood to "start
>> retrofitting for UVerse". Since they've visited, my PPPoE has
>> dropped once an hour, many times requiring me to restart my router
>> (Cisco 877) to get my virtual interface to come back up.
>>
>> Speaking with the front line on the phone has given me nothing but
>> problems (in their defense, I do have a non-standard modem) --
>> could someone with knowledge provide me with a way to bypass the
>> CSRs and speak to someone with clue to work out debug logs and
>> figure out why I am suddenly an unhappy AT&T customer?
>>
>
> The same thing happened to me. You can try asking them to simply
> change the line from "fastpath" to "interleaved" or lower the sync
> rate. I was transferred to someone who made the changes live on the phone.
>
> After they retrofitted my neighborhood for Uverse, fastpath would no
> longer hold sync. I ultimately had to give up ADSL via my 877W because
> AT&T coincidentally no longer offered anything better than 2Mbps ADSL
> after the Uverse changes rolled through.
>
> ~Seth
>
>


quantumfoam at gmail

Apr 10, 2012, 6:36 AM

Post #5 of 7 (284 views)
Permalink
Re: AT&T DSL bypass first line [In reply to]

I can vouch for Uverse being excellent service, at least in my area
(Atlanta). It's fast, it hasn't gone down once in over a year since I got
it, and I went ahead and got the Uverse TV service as well which has proven
to be a better deal than cable offerings in my area (satellite isn't an
option due to the arrangement of my property). The 2WIRE gateway they
provide is surprisingly capable. Port forwarding, the ability to scan the
wifi spectrum to see what channels are occupied, and a lot more. I haven't
found the need to replace it although it doesn't support 802.11n so I'm
going to add an AP at some point.

Jonathan


On Tue, Apr 10, 2012 at 8:38 AM, Faisal Imtiaz <faisal [at] snappydsl> wrote:

> Yes, you can ask them to change the 'profile', which can make things more
> stable.
>
> Or you can dump you switch your DSL out for Uverse (Internet Only)...
> Which is sold online (only) without any bundle.
> In most cases you can end up with more bandwidth at the same or lower cost.
>
> http://www.att.com/u-verse/**shop/index.jsp?shopFilterId=**
> 500001#fbid=y_8VIHP6LWJ<http://www.att.com/u-verse/shop/index.jsp?shopFilterId=500001#fbid=y_8VIHP6LWJ>
>
> Faisal Imtiaz
> Snappy Internet& Telecom
> 7266 SW 48 Street
> Miami, Fl 33155
> Tel: 305 663 5518 x 232
> Helpdesk: 305 663 5518 option 2 Email: Support [at] Snappydsl
>
>
>
> On 4/10/2012 1:45 AM, Seth Mattinen wrote:
>
>> On 4/9/12 8:21 PM, Brandon Ewing wrote:
>>
>>> I've been an AT&T DSL customer for 3+ years, with no issues until
>>> they started sending people into my neighborhood to "start
>>> retrofitting for UVerse". Since they've visited, my PPPoE has
>>> dropped once an hour, many times requiring me to restart my router
>>> (Cisco 877) to get my virtual interface to come back up.
>>>
>>> Speaking with the front line on the phone has given me nothing but
>>> problems (in their defense, I do have a non-standard modem) --
>>> could someone with knowledge provide me with a way to bypass the
>>> CSRs and speak to someone with clue to work out debug logs and
>>> figure out why I am suddenly an unhappy AT&T customer?
>>>
>>>
>> The same thing happened to me. You can try asking them to simply
>> change the line from "fastpath" to "interleaved" or lower the sync
>> rate. I was transferred to someone who made the changes live on the phone.
>>
>> After they retrofitted my neighborhood for Uverse, fastpath would no
>> longer hold sync. I ultimately had to give up ADSL via my 877W because
>> AT&T coincidentally no longer offered anything better than 2Mbps ADSL
>> after the Uverse changes rolled through.
>>
>> ~Seth
>>
>>
>>
>
>


sethm at rollernet

Apr 10, 2012, 7:33 AM

Post #6 of 7 (287 views)
Permalink
Re: AT&T DSL bypass first line [In reply to]

On 4/10/12 5:38 AM, Faisal Imtiaz wrote:
> Yes, you can ask them to change the 'profile', which can make things
> more stable.
>
> Or you can dump you switch your DSL out for Uverse (Internet Only)...
> Which is sold online (only) without any bundle.
> In most cases you can end up with more bandwidth at the same or lower cost.
>

I did indeed end up switching to Uverse because it was the same price as
ADSL. The Uverse CPE can hand off its public address to a connected
device as well, so it doesn't preclude running your own router if you
have a need to do so.

~Seth


hvb at dsms

Apr 10, 2012, 7:59 AM

Post #7 of 7 (286 views)
Permalink
Re: AT&T DSL bypass first line [In reply to]

Can uverse do Proxy ARP? Last time i tried, it made such a mess that i moved to Comcast.

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