Mailing List Archive: NANOG: users

Abuse desk software

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drew.weaver at thenap

Oct 30, 2009, 8:48 AM

Post #1 of 4 (93 views)
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Abuse desk software

Howdy,

Can anyone recommend a decent software package one can use to download e-mail sent to an abuse alias which then grabs IPs/hostnames out of the body of the email and makes nice actionable reports?

Anything out there exist?

thanks,
-Drew

bjamlists at gmail

Oct 30, 2009, 9:05 AM

Post #2 of 4 (85 views)
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Re: Abuse desk software [In reply to]

Drew Weaver wrote:
> Howdy,
>
> Can anyone recommend a decent software package one can use to download e-mail sent to an abuse alias which then grabs IPs/hostnames out of the body of the email and makes nice actionable reports?
>
> Anything out there exist?
>
> thanks,
> -Drew
>
>
>
Abacus - Is by far the best thing out there IMHO.

http://wordtothewise.com/products/abacus.html

bradley.freeman at csirt

Oct 30, 2009, 9:23 AM

Post #3 of 4 (85 views)
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RE: Abuse desk software [In reply to]

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You can do something with RTIR, it picks up IPs/Hostnames in emails sent
into it and with a single click you can view more information about that IP
including open/closed incidents, blocks, whois, etc.

Cheers

Bradley

- -----Original Message-----
From: Drew Weaver [mailto:drew.weaver[at]thenap.com]
Sent: 30 October 2009 15:48
To: 'nanog[at]nanog.org'
Subject: Abuse desk software

Howdy,

Can anyone recommend a decent software package one can use to download
e-mail sent to an abuse alias which then grabs IPs/hostnames out of the body
of the email and makes nice actionable reports?

Anything out there exist?

thanks,
- -Drew

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jbates at brightok

Oct 30, 2009, 11:15 AM

Post #4 of 4 (82 views)
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Re: Abuse desk software [In reply to]

Brandon James wrote:
> Abacus - Is by far the best thing out there IMHO.
>
> http://wordtothewise.com/products/abacus.html

Seconded. There isn't a lot of software available that is strictly abuse
oriented. Abuse tends to have specific criteria that differs from
support and even generic incident response.

Jack

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