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andyring at inebraska

Oct 13, 2009, 1:08 PM

Post #1 of 10 (774 views)
Permalink
DreamHost admin contacts

Any chance there's someone from DreamHost on NANOG? Or that someone
might have a way to reach them other than by filing a trouble ticket
with them? POP has seemingly been down all day, with Webmail sporadic
at best.

Just migrated my company's e-mail over to them last week, and with
this, of course our company president has been putting a severe
squeeze on me to fix it.

Barring that, what recommendations might the NANOG community have for
an extremely rock-solid e-mail hosting company? I realize that may
mean self-promotion, but hey, bring it on.


Much appreciated!


-Andy


brandon.galbraith at gmail

Oct 13, 2009, 1:34 PM

Post #2 of 10 (732 views)
Permalink
Re: DreamHost admin contacts [In reply to]

Have had great luck (no outages) with Rackspace Mail (formerly
Mailtrust). Quite affordable as well.

Disclaimer: no affiliation, just a satisfied customer

On 10/13/09, Andy Ringsmuth <andyring [at] inebraska> wrote:
> Any chance there's someone from DreamHost on NANOG? Or that someone
> might have a way to reach them other than by filing a trouble ticket
> with them? POP has seemingly been down all day, with Webmail sporadic
> at best.
>
> Just migrated my company's e-mail over to them last week, and with
> this, of course our company president has been putting a severe
> squeeze on me to fix it.
>
> Barring that, what recommendations might the NANOG community have for
> an extremely rock-solid e-mail hosting company? I realize that may
> mean self-promotion, but hey, bring it on.
>
>
> Much appreciated!
>
>
> -Andy
>
>


--
Brandon Galbraith
Mobile: 630.400.6992
FNAL: 630.840.2141


jsaxe at briworks

Oct 13, 2009, 1:48 PM

Post #3 of 10 (736 views)
Permalink
RE: DreamHost admin contacts [In reply to]

> Barring that, what recommendations might the NANOG community have for
> an extremely rock-solid e-mail hosting company? I realize that may
> mean self-promotion, but hey, bring it on.

Some people, when they say "email hosting company", inherently mean "hosting specifically of Microsoft Exchange email, contacts, and calendar". If that's what you're after, then I would recommend my employer's chosen hosted Exchange partner, Intermedia <http://www.intermedia.net>. They maintain server farms of Exchange clusters, and they have a very good customer portal (both at the administrator-of-the-site level and the individual end user). They also have an FTP-up-a-PST-file-and-merge-it-into-a-mailbox function that makes the initial migration from some other Exchange repository faster and more parallelizable than without it. We are extremely pleased, and we have basically stopped hosting Exchange for our own customers on our own in-house hardware, just using Intermedia as a branded service.

Depending on your requirements (audit copy of every single email and and out, mandatory retention periods, BlackBerry connectivity, etc.), they probably can do anything you're asking for. Their uptime has been stellar except for one morning of about 3 to 4 hours, when a major MAN cable was busted around Manhattan somewhere and disconnected their datacenter. Other than that, we have not had the long, painful, tension-filled, customer-angering outage periods that we used to have with another provider which shall not be named. (OK, it will: GroupSpark. Stay far away from them.)

-- Jeff Saxe
Network Engineer, Blue Ridge InternetWorks
Charlottesville, VA
www.briworks.com


charles at thewybles

Oct 13, 2009, 1:53 PM

Post #4 of 10 (736 views)
Permalink
Re: DreamHost admin contacts [In reply to]

+1 for intermeida. I'm digging it.

Though I've yet to find a way to turn off copying the originator of the
e-mail when hitting reply all. Anyone know how to fix that?

On 10/13/09 1:48 PM, Jeff Saxe wrote:
>> Barring that, what recommendations might the NANOG community have for
>> an extremely rock-solid e-mail hosting company? I realize that may
>> mean self-promotion, but hey, bring it on.
>
> Some people, when they say "email hosting company", inherently mean "hosting specifically of Microsoft Exchange email, contacts, and calendar". If that's what you're after, then I would recommend my employer's chosen hosted Exchange partner, Intermedia<http://www.intermedia.net>. They maintain server farms of Exchange clusters, and they have a very good customer portal (both at the administrator-of-the-site level and the individual end user). They also have an FTP-up-a-PST-file-and-merge-it-into-a-mailbox function that makes the initial migration from some other Exchange repository faster and more parallelizable than without it. We are extremely pleased, and we have basically stopped hosting Exchange for our own customers on our own in-house hardware, just using Intermedia as a branded service.
>


justin at justinshore

Oct 13, 2009, 2:19 PM

Post #5 of 10 (724 views)
Permalink
Re: DreamHost admin contacts [In reply to]

Andy Ringsmuth wrote:
> Barring that, what recommendations might the NANOG community have for an
> extremely rock-solid e-mail hosting company? I realize that may mean
> self-promotion, but hey, bring it on.

I would strongly recommend against GoDaddy's hosted email. See my
earlier post on 9/8 about their idiotic use of ancient SORBS data.

Justin


charles at thewybles

Oct 13, 2009, 2:24 PM

Post #6 of 10 (727 views)
Permalink
Re: DreamHost admin contacts [In reply to]

On 10/13/09 2:19 PM, Justin Shore wrote:
> Andy Ringsmuth wrote:
>> Barring that, what recommendations might the NANOG community have for
>> an extremely rock-solid e-mail hosting company? I realize that may
>> mean self-promotion, but hey, bring it on.
>
> I would strongly recommend against GoDaddy's hosted email. See my
> earlier post on 9/8 about their idiotic use of ancient SORBS data.

I would strongly recommend against GoDaddy's hosted anything. See
<everywhere> for their idiotic <everything>.

There fixed that for you :)


john-nanog at johnpeach

Oct 13, 2009, 2:33 PM

Post #7 of 10 (729 views)
Permalink
Re: DreamHost admin contacts [In reply to]

On Tue, 13 Oct 2009 14:24:35 -0700
Charles Wyble <charles [at] thewybles> wrote:

>
>
> On 10/13/09 2:19 PM, Justin Shore wrote:
> > Andy Ringsmuth wrote:
> >> Barring that, what recommendations might the NANOG community have for
> >> an extremely rock-solid e-mail hosting company? I realize that may
> >> mean self-promotion, but hey, bring it on.
> >
> > I would strongly recommend against GoDaddy's hosted email. See my
> > earlier post on 9/8 about their idiotic use of ancient SORBS data.
>
> I would strongly recommend against GoDaddy's hosted anything. See
> <everywhere> for their idiotic <everything>.

s/hosted//


>
> There fixed that for you :)
>
>


--
John


mpalmer at hezmatt

Oct 13, 2009, 7:10 PM

Post #8 of 10 (725 views)
Permalink
Re: DreamHost admin contacts [In reply to]

On Tue, Oct 13, 2009 at 01:34:47PM -0700, Brandon Galbraith wrote:
> Have had great luck (no outages) with Rackspace Mail (formerly
> Mailtrust). Quite affordable as well.

It's definitely luck that's kept you outage free -- my former employer
outsourced all their customer e-mail services to Mailtrust, and had no end
of problems with it. They're on my "avoid with extreme prejudice" list.

- Matt


sronan at fattoc

Oct 15, 2009, 8:07 PM

Post #9 of 10 (695 views)
Permalink
Re: DreamHost admin contacts [In reply to]

Agreed -1 for GroupSpark (AKA 123together)

On Oct 13, 2009, at 4:48 PM, Jeff Saxe wrote:

>> Barring that, what recommendations might the NANOG community have for
>> an extremely rock-solid e-mail hosting company? I realize that may
>> mean self-promotion, but hey, bring it on.
>
> Some people, when they say "email hosting company", inherently mean
> "hosting specifically of Microsoft Exchange email, contacts, and
> calendar". If that's what you're after, then I would recommend my
> employer's chosen hosted Exchange partner, Intermedia <http://www.intermedia.net
> >. They maintain server farms of Exchange clusters, and they have a
> very good customer portal (both at the administrator-of-the-site
> level and the individual end user). They also have an FTP-up-a-PST-
> file-and-merge-it-into-a-mailbox function that makes the initial
> migration from some other Exchange repository faster and more
> parallelizable than without it. We are extremely pleased, and we
> have basically stopped hosting Exchange for our own customers on our
> own in-house hardware, just using Intermedia as a branded service.
>
> Depending on your requirements (audit copy of every single email and
> and out, mandatory retention periods, BlackBerry connectivity,
> etc.), they probably can do anything you're asking for. Their uptime
> has been stellar except for one morning of about 3 to 4 hours, when
> a major MAN cable was busted around Manhattan somewhere and
> disconnected their datacenter. Other than that, we have not had the
> long, painful, tension-filled, customer-angering outage periods that
> we used to have with another provider which shall not be named. (OK,
> it will: GroupSpark. Stay far away from them.)
>
> -- Jeff Saxe
> Network Engineer, Blue Ridge InternetWorks
> Charlottesville, VA
> www.briworks.com
>


rodrick.brown at gmail

Oct 15, 2009, 8:42 PM

Post #10 of 10 (693 views)
Permalink
Re: DreamHost admin contacts [In reply to]

At my former firm we had much success with Mailstreet.com and their
exchange hosting email services -- very simple to use admin panel and
great customer service.

On Tue, Oct 13, 2009 at 4:08 PM, Andy Ringsmuth <andyring [at] inebraska> wrote:
> Any chance there's someone from DreamHost on NANOG?  Or that someone might
> have a way to reach them other than by filing a trouble ticket with them?
>  POP has seemingly been down all day, with Webmail sporadic at best.
>
> Just migrated my company's e-mail over to them last week, and with this, of
> course our company president has been putting a severe squeeze on me to fix
> it.
>
> Barring that, what recommendations might the NANOG community have for an
> extremely rock-solid e-mail hosting company?  I realize that may mean
> self-promotion, but hey, bring it on.
>
>
> Much appreciated!
>
>
> -Andy
>
>



--
[ Rodrick R. Brown ]
http://www.rodrickbrown.com http://www.linkedin.com/in/rodrickbrown

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