gary.buhrmaster at gmail
Jul 1, 2012, 1:09 PM
Post #2 of 4
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On Sun, Jul 1, 2012 at 5:55 PM, Bryan Cromwell
<bcromwell.mailinglists [at] gmail> wrote:
....
> Basic level techsupport was unable to assist, is there another group inside
> of comcast that I can contact to see about resolving these issues? Any other
> Comcast customers having this same issue?
Suggestions:
* First make sure you are on recent HDHR Prime firmware (there were
some changes made to deal with no CCI).
* Second, it is my experience that most of those channels do have CCI
*unless* the received signal is so poor that it is not possible to decode
the stream. So, tune the HDHR Prime (using either the CLI or GUI) to
one of those channels, and then look at the signal monitor values (via
the CLI, GUI, or the built-in web server). If the numbers are poor, you
may simply be receiving a bad signal. To diagnose a bad signal, first
remove any splitters/amps and plug directly into the wall and
retest to insure it is not something in your cabling. If the signal is
still poor, call Comcast (they are responsible for getting a good signal
to you).
Good luck.
Gary
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