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Firewire problem with Shaw Cable

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public at korsrud

Oct 18, 2009, 9:56 AM

Post #1 of 11 (1630 views)
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Firewire problem with Shaw Cable

I have a Pace 775D that has been working to record via firewire. On Oct
15 it stopped recording. The channel changing is working, but recoded
files are empty. When I go to the diagnostics page 21, the 1394 status
is listed is disabled. Does this mean that something has changed on
shaw's end? I don't recall what it said when it was working.

I also have a motorola DCT-6200 that is mostly working via firewire. I
say mostly working because some channels do not work correctly, but the
DCT-6200 had these problems before.

Tim
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kane.tse at gmail

Oct 18, 2009, 10:56 AM

Post #2 of 11 (1590 views)
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Re: Firewire problem with Shaw Cable [In reply to]

On Sun, Oct 18, 2009 at 9:56 AM, Tim Korsrud <public [at] korsrud> wrote:
>
> I have a Pace 775D that has been working to record via firewire. On Oct 15
> it stopped recording. The channel changing is working, but recoded files
> are empty. When I go to the diagnostics page 21, the 1394 status is listed
> is disabled. Does this mean that something has changed on shaw's end? I
> don't recall what it said when it was working.
>
> I also have a motorola DCT-6200 that is mostly working via firewire. I say
> mostly working because some channels do not work correctly, but the DCT-6200
> had these problems before.

Hi,

I own a DCT-6416 and DCT6200 and have been seeing the same problems
(channel changing works; but zero-length recordings) intermittently
ever since I got the boxes over a year ago. I suspect the problem is
not on Shaw's end, because if I restart mythbackend in the middle of a
recording a zero-length show recording, the show will sometimes
restart recording properly.

This has resulted in about 25% to 33% of my shows not being recorded
at all. I would love to find some way of deleting these zero-length
recordings and rescheduling them so that I can at least catch the West
Coast feeds (even in SD, if needed).

I am also on Shaw on Vancouver, BC.
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public at korsrud

Oct 18, 2009, 11:03 AM

Post #3 of 11 (1590 views)
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Re: Firewire problem with Shaw Cable [In reply to]

kanetse [at] gmail wrote:
> On Sun, Oct 18, 2009 at 9:56 AM, Tim Korsrud <public [at] korsrud> wrote:
>
>> I have a Pace 775D that has been working to record via firewire. On Oct 15
>> it stopped recording. The channel changing is working, but recoded files
>> are empty. When I go to the diagnostics page 21, the 1394 status is listed
>> is disabled. Does this mean that something has changed on shaw's end? I
>> don't recall what it said when it was working.
>>
>> I also have a motorola DCT-6200 that is mostly working via firewire. I say
>> mostly working because some channels do not work correctly, but the DCT-6200
>> had these problems before.
>>
>
> Hi,
>
> I own a DCT-6416 and DCT6200 and have been seeing the same problems
> (channel changing works; but zero-length recordings) intermittently
> ever since I got the boxes over a year ago. I suspect the problem is
> not on Shaw's end, because if I restart mythbackend in the middle of a
> recording a zero-length show recording, the show will sometimes
> restart recording properly.
>
> This has resulted in about 25% to 33% of my shows not being recorded
> at all. I would love to find some way of deleting these zero-length
> recordings and rescheduling them so that I can at least catch the West
> Coast feeds (even in SD, if needed).
>
> I am also on Shaw on Vancouver, BC.
> _______________________________________________
> mythtv-users mailing list
> mythtv-users [at] mythtv
> http://mythtv.org/cgi-bin/mailman/listinfo/mythtv-users
>
The DCT-6200 has always had zero length recordings on certain channels.
While the pace box was better at recording all of the channels. Nothing
I seem to do now with retstarting mythtv or the cable box seems to get
the pace box working again. I am pretty sure it did not say disabled in
the pace diagnostics page, but I can't remember for sure, as it has been
a while since I looked at it.

Tim
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kane.tse at gmail

Oct 19, 2009, 4:44 PM

Post #4 of 11 (1574 views)
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Re: Firewire problem with Shaw Cable [In reply to]

On Sun, Oct 18, 2009 at 11:03 AM, Tim Korsrud <public [at] korsrud> wrote:
>
> The DCT-6200 has always had zero length recordings on certain channels.
> While the pace box was better at recording all of the channels. Nothing I
> seem to do now with retstarting mythtv or the cable box seems to get the
> pace box working again. I am pretty sure it did not say disabled in the
> pace diagnostics page, but I can't remember for sure, as it has been a while
> since I looked at it.
>

Gee, now I wish I had invested in Pace equipment rather than Motorola.

I'm probably going to get flamed for this, but rebooting the whole
machine has sometimes fixed firewire issues for me in the past.

Also, I assume you've tried the firewire primer script as well? I've
got my set-up rerunning that firewire priming script every half-hour
when it's not recording.
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gbr at majentis

Oct 19, 2009, 6:02 PM

Post #5 of 11 (1572 views)
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Re: Firewire problem with Shaw Cable [In reply to]

You guys aren't having any issues changing channels via firewire on the Shaw 6200?

----- "kanetse [at] gmail" <kane.tse [at] gmail> wrote:
> On Sun, Oct 18, 2009 at 11:03 AM, Tim Korsrud <public [at] korsrud> wrote:
> >
> > The DCT-6200 has always had zero length recordings on certain channels.
> > While the pace box was better at recording all of the channels. Nothing I
> > seem to do now with retstarting mythtv or the cable box seems to get the
> > pace box working again. I am pretty sure it did not say disabled in the
> > pace diagnostics page, but I can't remember for sure, as it has been a while
> > since I looked at it.
> >
>
> Gee, now I wish I had invested in Pace equipment rather than Motorola.
>
> I'm probably going to get flamed for this, but rebooting the whole
> machine has sometimes fixed firewire issues for me in the past.
>
> Also, I assume you've tried the firewire primer script as well? I've
> got my set-up rerunning that firewire priming script every half-hour
> when it's not recording.
> _______________________________________________
> mythtv-users mailing list
> mythtv-users [at] mythtv
> http://mythtv.org/cgi-bin/mailman/listinfo/mythtv-users
>

kane.tse at gmail

Oct 19, 2009, 6:04 PM

Post #6 of 11 (1566 views)
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Re: Firewire problem with Shaw Cable [In reply to]

On Mon, Oct 19, 2009 at 6:02 PM, Gerald Brandt <gbr [at] majentis> wrote:
> You guys aren't having any issues changing channels via firewire on the Shaw
> 6200?

I did have issues with channel changing initially during the first few
months, but now I am getting consistent channel changes without any
problems there.
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public at korsrud

Oct 19, 2009, 6:36 PM

Post #7 of 11 (1571 views)
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Re: Firewire problem with Shaw Cable [In reply to]

kanetse [at] gmail wrote:
> On Sun, Oct 18, 2009 at 11:03 AM, Tim Korsrud <public [at] korsrud> wrote:
>
>> The DCT-6200 has always had zero length recordings on certain channels.
>> While the pace box was better at recording all of the channels. Nothing I
>> seem to do now with retstarting mythtv or the cable box seems to get the
>> pace box working again. I am pretty sure it did not say disabled in the
>> pace diagnostics page, but I can't remember for sure, as it has been a while
>> since I looked at it.
>>
>>
>
> Gee, now I wish I had invested in Pace equipment rather than Motorola.
>
> I'm probably going to get flamed for this, but rebooting the whole
> machine has sometimes fixed firewire issues for me in the past.
>
> Also, I assume you've tried the firewire primer script as well? I've
> got my set-up rerunning that firewire priming script every half-hour
> when it's not recording.
> _______________________________________________
> mythtv-users mailing list
> mythtv-users [at] mythtv
> http://mythtv.org/cgi-bin/mailman/listinfo/mythtv-users
>
I have restarted the myth box several times. Once the pace was working,
it seemed to work reliably. I really wish I could remember if it said
disabled in the pace diagnostic page when it was working.

I have tried running the firewire_tester program manually, but I can't
get the pace to work again. However the DCT-6200 is working. I am
using a priming script to do the channel changes to ensure that it is
working after each channel test.

Tim
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public at korsrud

Oct 30, 2009, 7:02 PM

Post #8 of 11 (1461 views)
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Re: Firewire problem with Shaw Cable [In reply to]

> On Sun, Oct 18, 2009 at 9:56 AM, Tim Korsrud <public [at] korsrud> wrote:
>
>> I have a Pace 775D that has been working to record via firewire. On Oct 15
>> it stopped recording. The channel changing is working, but recoded files
>> are empty. When I go to the diagnostics page 21, the 1394 status is listed
>> is disabled. Does this mean that something has changed on shaw's end? I
>> don't recall what it said when it was working.
>>
>> I also have a motorola DCT-6200 that is mostly working via firewire. I say
>> mostly working because some channels do not work correctly, but the DCT-6200
>> had these problems before.
>>

I called Shaw in Saskatoon regarding the firewire port this week. At
first they told me that nothing had changed, but I explained that it was
working, and now is disabled in the service menu. They told me that the
firewire port was never intended to be activated and was deactivated on
all of shaw's cable boxes. I told them that the firewire port was one
of the main reasons I subscribed to Shaw, and that it had been working
for the past 6 months. They told me there is nothing they could do.

I then emailed them to ask again if there is something that could be
done, and I got the same response that the never intended to enable to
the firewire port and it will not be reenabled.

Has any one been successful in getting Shaw to address their firewire
issues? I know that I could buy a HD-PVR, but I would rather not go to
that expense.

Tim Korsrud
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junk_inbox at verizon

Nov 2, 2009, 7:55 AM

Post #9 of 11 (1409 views)
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Re: Firewire problem with Shaw Cable [In reply to]

On Fri, Oct 30, 2009 at 9:02 PM, Tim Korsrud <public [at] korsrud> wrote:

> I called Shaw in Saskatoon regarding the firewire port this week. At first
> they told me that nothing had changed, but I explained that it was working,
> and now is disabled in the service menu. They told me that the firewire
> port was never intended to be activated and was deactivated on all of shaw's
> cable boxes. I told them that the firewire port was one of the main reasons
> I subscribed to Shaw, and that it had been working for the past 6 months.
> They told me there is nothing they could do.
>
> I then emailed them to ask again if there is something that could be done,
> and I got the same response that the never intended to enable to the
> firewire port and it will not be reenabled.
>

Since you're apparently in Canada, the US FCC ruling has no bearing on
you... I think you're stuck. :-(

> Has any one been successful in getting Shaw to address their firewire
> issues? I know that I could buy a HD-PVR, but I would rather not go to that
> expense.
>
>
Probably the only thing you can do now... :-(

J-e-f-f-A

greg at nodecam

Nov 3, 2009, 8:07 PM

Post #10 of 11 (1369 views)
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Re: Firewire problem with Shaw Cable [In reply to]

Tim Korsrud wrote:
>
> Has any one been successful in getting Shaw to address their firewire
> issues? I know that I could buy a HD-PVR, but I would rather not go to
> that expense.

Hey Tim, long time no see.

I switched away from Shaw over to Sasktel Max about 6-8 months ago, and
it's been working miles better than the firewire ever did from Shaw.

The details are on the wiki: http://www.mythtv.org/wiki/Sasktel_IPTV

I'm only able to record one HD stream per IP (or two SD streams) and
currently you can only have one network card per backend assigned to
Sasktel successfully, which is a bit of a bummer.

Not really an answer to your question, but a $10 network card is a lot
cheaper than a HD-PVR.

Greg
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public at korsrud

Nov 4, 2009, 4:56 PM

Post #11 of 11 (1347 views)
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Re: Firewire problem with Shaw Cable [In reply to]

On Tue, Nov 3, 2009 at 10:07 PM, Greg Mitchell <greg [at] nodecam> wrote:

> Tim Korsrud wrote:
>
>>
>> Has any one been successful in getting Shaw to address their firewire
>> issues? I know that I could buy a HD-PVR, but I would rather not go to that
>> expense.
>>
>
> Hey Tim, long time no see.
>
> I switched away from Shaw over to Sasktel Max about 6-8 months ago, and
> it's been working miles better than the firewire ever did from Shaw.
>
>
Hey Greg, good to "see" you again.

I have been able to get the firewire issue resolved with Shaw. I emailed
them again explaining I was frustrated that the firewire port would be
disabled without any notification, and they contacted their engineering
team, which informed them that the firewire port should be working, it just
may be a broadcast flag issue. Since none of my channels worked, and it was
disabled in the diagnostic menu, I suggusted that they reactivate my box.
Once they did that, firewire is working again.

Of course this is the day after I set up an HD-PVR, but at least I bought it
from a place where I can return it.

Tim

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