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ending up in spam folder

 

 

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terry at bluelight

Sep 4, 2009, 1:20 PM

Post #1 of 4 (743 views)
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ending up in spam folder

Hi a few of our customers are complaining when they send some mail it
never arrives with the recipient.
Checking the logs I can see the email has left our server successfully
for example


exigrep judithdavies63 [at] yahoo /var/log/exim/mainlog
2009-09-04 14:47:46 1MjZ8g-0005px-2T H=bt830x85401.pndsl.co.uk (COMP3)
[81.174.167.166]:65005 I=[94.76.221.176]:25 Warning: Skipping spam scan;
message too large
2009-09-04 14:47:51 1MjZ8g-0005px-2T <= sales [at] proprint-wales
H=bt830x85401.pndsl.co.uk (COMP3) [81.174.167.166]:65005
I=[94.76.221.176]:25 P=esmtpa A=plain_login:sales [at] proprint-wales
S=195445
id=!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAg8BI3qoT9UW6PkpPLkCQ8cKAAAAQAAAA8iWFTphX2Ue6vTL+vGSi/AEAAAAA [at] proprint-wales
T="bcard proof" from <sales [at] proprint-wales> for
judithdavies63 [at] yahoo
2009-09-04 14:47:52 1MjZ8g-0005px-2T => judithdavies63 [at] yahoo
F=<sales [at] proprint-wales> R=outbound_throttled T=throttled_smtp
S=198097 H=mx2.mail.eu.yahoo.com [77.238.177.142] C="250 ok dirdel"
2009-09-04 14:47:52 1MjZ8g-0005px-2T Completed

A quick google shows me that 250 ok dirdel is a good sign and indicates
the message has been delivered.
So I assume the email has ended up in the junk folder. This also happens
to email to btinternet.com. This only applies to some email and not all.
The thing is a lot of end users have no clue about the spam folders and
settings so then complain they haven't had the email.
Is there any thing to be done to help avoid it

Thanks

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exim at fiber

Sep 4, 2009, 2:02 PM

Post #2 of 4 (689 views)
Permalink
Re: ending up in spam folder [In reply to]

Terry skrev 2009-09-04 10:20:
> Hi a few of our customers are complaining when they send some mail it
> never arrives with the recipient.
> Checking the logs I can see the email has left our server successfully

Hi, it looks like you are sending from 80.229.144.50 now, and in logs
it's from 94.76.221.176?. it's hard to tell why it ends up in yahoo's
junk just by looking at exim logs, perhaps you could paste the headers
generated from a mail that origninated from 94.76.221.176?. if it has
the same huge X-Spam-Report: header that your mail has, it's a possible
reason.


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terry at bluelight

Sep 5, 2009, 1:18 AM

Post #3 of 4 (685 views)
Permalink
Re: ending up in spam folder [In reply to]

On 2009-09-04 21:02, Peter wrote:
> Terry skrev 2009-09-04 10:20:
> > Hi a few of our customers are complaining when they send some mail it
> > never arrives with the recipient.
> > Checking the logs I can see the email has left our server successfully
>
> Hi, it looks like you are sending from 80.229.144.50 now, and in logs
> it's from 94.76.221.176?. it's hard to tell why it ends up in yahoo's
> junk just by looking at exim logs, perhaps you could paste the headers
> generated from a mail that origninated from 94.76.221.176?. if it has
> the same huge X-Spam-Report: header that your mail has, it's a possible
> reason.

80.229.144.50 is my home server Peter. I see what you mean about the
X-Spam-Report though and yes the mail would have the same header so I
will look into that

Thanks


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terry at bluelight

Sep 5, 2009, 1:24 AM

Post #4 of 4 (686 views)
Permalink
Re: ending up in spam folder [In reply to]

On 2009-09-04 21:02, Peter wrote:
> Terry skrev 2009-09-04 10:20:
> > Hi a few of our customers are complaining when they send some mail it
> > never arrives with the recipient.
> > Checking the logs I can see the email has left our server successfully
>
> Hi, it looks like you are sending from 80.229.144.50 now, and in logs
> it's from 94.76.221.176?. it's hard to tell why it ends up in yahoo's
> junk just by looking at exim logs, perhaps you could paste the headers
> generated from a mail that origninated from 94.76.221.176?. if it has
> the same huge X-Spam-Report: header that your mail has, it's a possible
> reason.
>


I have in my config

# Always add X-Spam-Score and X-Spam-Report headers, using SA
system-wide settings
# (user "nobody"), no matter if over threshold or not.
warn message = X-Spam-Score: $spam_score ($spam_bar)
spam = maildeliver:true
warn message = X-Spam-Report: $spam_report
spam = maildeliver:true
accept hosts = 127.0.0.1:+relay_from_hosts
accept authenticated = *

No real point adding the X-Spam-Report if its under the threshold
So I will look into sorting that out cheers for the pointer

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