rratliff at cisco
Oct 7, 2008, 6:51 AM
Post #2 of 2
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Not sure what version of CUCM you are running but search CCO for "call
detail record definition" and find the one for your version.
4.1 -
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/4_x/cdr413.html
Each leg of a call will have its own CDR. What kind of analysis you get is
all about how smart your software is. You can follow a pstn call leg
through all of the other devices it gets connected to and deduce what
happened to the call that way. If you see the caller get connected to a
voicemail port then you can assume they got into voicemail (somehow). The
disconnect reason will be in there and will tell you if somebody answered
and hung up (call connected to IP phone and IP phone terminated with normal
call clearing). I'm not sure about the hold thing, though you could
probably get it from CMR records (look for a device receiving but not
sending).
-Ryan
_____
From: cisco-voip-bounces[at]puck.nether.net
[mailto:cisco-voip-bounces[at]puck.nether.net] On Behalf Of Matthew J. Hughes
Sent: Monday, October 06, 2008 7:03 PM
To: cisco-voip[at]puck-nether.net
Subject: [cisco-voip] Call Details
What kind of CDRs details are available, for instance can i find out the
length of time users where on hold, or who was put on hold or if someone
called and hung up, or if they were sent to voicemail? These seem out of the
scope of what my CDR software can give me.
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