jason.aarons at us
Aug 10, 2008, 7:30 PM
Post #1 of 1
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6.1.2-1000-13 BAT Phones Export - All Details then try to Import fails with Intercom Default Activated
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Below are details relating to Intercom/BAT that gave me a 3 hour
headache this weekend and may help someone else out later on, I could
not find a way to Bulk associate the Default Activated Device (Intercom)
Maybe CSCsk96399
I needed to update the Line 1 Display (Internal Caller ID) for about 200
7931 phones, so I Export Phones All Details for 7931s,then Import Phones
All Details failed to set the Intercom - Default Activated Devices. I
had to manually touch all 200 phones and set the Intercom Directory
Number settings - Default Activated Device field. I had Intercom working
before the Export but the Import broke it.
BAT import gave this error "SEP0021D8BA294C SEP0021D8BA294C is not a
valid device" for all 20 phones (showing each phones unique mac) Default
Activated Device" (Under Line > Intercom Directory Number Settings in
CCMAdmin)
Course after the install I found this bug CSCso87406 with workaround;
Symptoms:
Insert Phones - All details fails with error:
"SEP0018195AA8F9 SEP0018195AA8F9 is not a valid device Result Summary "
Conditions:
This can occur when trying to insert a device with 'All Details' and the
Default Activated Device is assigned on an intercom line of the device.
Workaround:
Get a specially formatted file from TAC, and then perform these steps:
1. Remove the Intercom Line from the phone insert first
2. Upload the file using "Insert Phones - All Details" after modifying
it as needed
3. Insert the file selecting the "Override Existing Configuration"
checkbox.
Jason Aarons
Consultant
Dimension Data
E-mail ::jason.aarons [at] us
Mobile :: +1-904-338-3245 e-fax :: +1-904-339-9696
http://www.dimensiondata.com <http://www.us.didata.com>
Plan.Build.Support & Manage
For urgent issues notify your Project Manager, for 24x7 support contact
the Dimension Data NOC at +1-800-974-6584 or Cisco TAC at
+1-800-553-2447.
http://www.dimensiondata.com/Solutions/ConvergedCommunications/
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