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CME 3.3 7060 working, 7970 broken, leap year?

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ml at iridescent

Feb 28, 2008, 8:53 PM

Post #1 of 4 (1121 views)
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CME 3.3 7060 working, 7970 broken, leap year?

CME 3.3. All of a sudden my 7970 phones have stopped working. The 7960's are fine.

The 7970's are all showing a date of 4/20/05 and time of 7:12 pm and they aren't updating the time. This has got to be the biggest clue. Time on 7960's and all the routers are fine. The routers all run ntp.

The load file for the 7970's is "TERM70.6-0-3SR1S.LOADS". I compared the MD5 checksums on all the files between the router and a computer where the images are stored and they are all the same. So the loads aren't corrupted.

The 7970 phones appear to register OK, but some of the buttons don't work, such as any of the line appearances, NewCall, and so on. I can dial the bad 7970's from the good 7960's and they ring but I can't pick up the line. Outside calls also ring.

My config hasn't changed in a long time and a diff to a saved version shows them to be the same.

I wonder if this has anything to do with the leap year and the extra day in Feb. The 7970's all seem to have all died right around the PST time of 4:00 pm which is when the GMT rollover to the 29th occurred. This is actually my best guess as to what the problem is and given the history these phones have with dates and times, I really think that could be it.

Other than that I am really clueless. This config has been working for years. Does anyone have any ideas?

Does anyone know of a latter load that might work with CME 3.3? I tried some latter loads the last time around and they didn't work.

Best,

leb

chatter#show ephone registered

ephone-1 Mac:000F.8F16.DAAB TCP socket:[5] activeLine:0 REGISTERED in SCCP ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:192.168.0.131 50348 Telecaster 7960 keepalive 160 max_line 6
button 1: dn 14 number 212 CH1 IDLE overlay
button 2: dn 22 number 220 CH1 IDLE shared
button 3: dn 1 number 201 CH1 IDLE shared
button 4: dn 2 number 202 CH1 IDLE feature-ring shared
button 5: dn 3 number 203 CH1 IDLE silent-ring shared
button 6: dn 4 number 204 CH1 IDLE silent-ring shared
overlay 1: 14(212) 15(212)
paging-dn 30

ephone-2 Mac:000D.ED91.3780 TCP socket:[1] activeLine:0 REGISTERED in SCCP ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:192.168.0.132 49974 Telecaster 7960 keepalive 160 max_line 6
button 1: dn 20 number 215 CH1 IDLE overlay
button 2: dn 22 number 220 CH1 IDLE shared
button 3: dn 1 number 201 CH1 IDLE silent-ring shared
button 4: dn 2 number 202 CH1 IDLE feature-ring shared
button 5: dn 3 number 203 CH1 IDLE silent-ring shared
button 6: dn 4 number 204 CH1 IDLE silent-ring shared
overlay 1: 20(215) 21(215)
paging-dn 30

ephone-3 Mac:0013.1A41.9AF8 TCP socket:[3] activeLine:0 REGISTERED in SCCP ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:192.168.0.133 2135 7970 keepalive 21 max_line 8
button 1: dn 12 number 211 CH1 IDLE shared
button 2: dn 13 number 211 CH1 IDLE shared
button 3: dn 22 number 220 CH1 IDLE shared
button 4: dn 1 number 201 CH1 IDLE shared
button 5: dn 2 number 202 CH1 IDLE feature-ring shared
button 6: dn 3 number 203 CH1 IDLE shared
button 7: dn 4 number 204 CH1 IDLE shared
button 8: dn 34 number 280 CH1 IDLE monitor-ring
paging-dn 30

ephone-6 Mac:0013.19DF.D586 TCP socket:[2] activeLine:0 REGISTERED in SCCP ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:192.168.0.136 2679 7970 keepalive 159 max_line 8
button 1: dn 16 number 213 CH1 IDLE
button 2: dn 17 number 213 CH1 IDLE
button 3: dn 22 number 220 CH1 IDLE shared
button 4: dn 12 number 211 CH1 IDLE overlay shared
button 5: dn 1 number 201 CH1 IDLE shared
button 6: dn 2 number 202 CH1 IDLE feature-ring shared
button 7: dn 3 number 203 CH1 IDLE shared
button 8: dn 4 number 204 CH1 IDLE shared
overlay 4: 12(211) 13(211)
paging-dn 30

chatter#

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asobihoudai at yahoo

Feb 29, 2008, 7:34 AM

Post #2 of 4 (1004 views)
Permalink

Re: CME 3.3 7060 working, 7970 broken, leap year? [In reply to]

Do you have the type statements for these ephones?
What about configuration files?
Have you tried show telephony-service tftp-bindings?

--- "Lawrence E. Bakst" <ml [at] iridescent> wrote:

> CME 3.3. All of a sudden my 7970 phones have stopped
> working. The 7960's are fine.
>
> The 7970's are all showing a date of 4/20/05 and
> time of 7:12 pm and they aren't updating the time.
> This has got to be the biggest clue. Time on 7960's
> and all the routers are fine. The routers all run
> ntp.
>
> The load file for the 7970's is
> "TERM70.6-0-3SR1S.LOADS". I compared the MD5
> checksums on all the files between the router and a
> computer where the images are stored and they are
> all the same. So the loads aren't corrupted.
>
> The 7970 phones appear to register OK, but some of
> the buttons don't work, such as any of the line
> appearances, NewCall, and so on. I can dial the bad
> 7970's from the good 7960's and they ring but I
> can't pick up the line. Outside calls also ring.
>
> My config hasn't changed in a long time and a diff
> to a saved version shows them to be the same.
>
> I wonder if this has anything to do with the leap
> year and the extra day in Feb. The 7970's all seem
> to have all died right around the PST time of 4:00
> pm which is when the GMT rollover to the 29th
> occurred. This is actually my best guess as to what
> the problem is and given the history these phones
> have with dates and times, I really think that could
> be it.
>
> Other than that I am really clueless. This config
> has been working for years. Does anyone have any
> ideas?
>
> Does anyone know of a latter load that might work
> with CME 3.3? I tried some latter loads the last
> time around and they didn't work.
>
> Best,
>
> leb
>
> chatter#show ephone registered
>
>
> ephone-1 Mac:000F.8F16.DAAB TCP socket:[5]
> activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0
> reset_sent:0 paging 0 debug:0
> IP:192.168.0.131 50348 Telecaster 7960 keepalive
> 160 max_line 6
> button 1: dn 14 number 212 CH1 IDLE
> overlay
> button 2: dn 22 number 220 CH1 IDLE shared
>
> button 3: dn 1 number 201 CH1 IDLE shared
>
> button 4: dn 2 number 202 CH1 IDLE
> feature-ring shared
> button 5: dn 3 number 203 CH1 IDLE
> silent-ring shared
> button 6: dn 4 number 204 CH1 IDLE
> silent-ring shared
> overlay 1: 14(212) 15(212)
> paging-dn 30
>
>
> ephone-2 Mac:000D.ED91.3780 TCP socket:[1]
> activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0
> reset_sent:0 paging 0 debug:0
> IP:192.168.0.132 49974 Telecaster 7960 keepalive
> 160 max_line 6
> button 1: dn 20 number 215 CH1 IDLE
> overlay
> button 2: dn 22 number 220 CH1 IDLE shared
>
> button 3: dn 1 number 201 CH1 IDLE
> silent-ring shared
> button 4: dn 2 number 202 CH1 IDLE
> feature-ring shared
> button 5: dn 3 number 203 CH1 IDLE
> silent-ring shared
> button 6: dn 4 number 204 CH1 IDLE
> silent-ring shared
> overlay 1: 20(215) 21(215)
> paging-dn 30
>
>
> ephone-3 Mac:0013.1A41.9AF8 TCP socket:[3]
> activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0
> reset_sent:0 paging 0 debug:0
> IP:192.168.0.133 2135 7970 keepalive 21 max_line 8
> button 1: dn 12 number 211 CH1 IDLE shared
>
> button 2: dn 13 number 211 CH1 IDLE shared
>
> button 3: dn 22 number 220 CH1 IDLE shared
>
> button 4: dn 1 number 201 CH1 IDLE shared
>
> button 5: dn 2 number 202 CH1 IDLE
> feature-ring shared
> button 6: dn 3 number 203 CH1 IDLE shared
>
> button 7: dn 4 number 204 CH1 IDLE shared
>
> button 8: dn 34 number 280 CH1 IDLE
> monitor-ring
> paging-dn 30
>
>
> ephone-6 Mac:0013.19DF.D586 TCP socket:[2]
> activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0
> reset_sent:0 paging 0 debug:0
> IP:192.168.0.136 2679 7970 keepalive 159 max_line
> 8
> button 1: dn 16 number 213 CH1 IDLE
> button 2: dn 17 number 213 CH1 IDLE
> button 3: dn 22 number 220 CH1 IDLE shared
>
> button 4: dn 12 number 211 CH1 IDLE
> overlay shared
> button 5: dn 1 number 201 CH1 IDLE shared
>
> button 6: dn 2 number 202 CH1 IDLE
> feature-ring shared
> button 7: dn 3 number 203 CH1 IDLE shared
>
> button 8: dn 4 number 204 CH1 IDLE shared
>
> overlay 4: 12(211) 13(211)
> paging-dn 30
>
> chatter#
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

____________________________________________________________________________________
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wsisk at cisco

Feb 29, 2008, 10:47 AM

Post #3 of 4 (986 views)
Permalink

Re: CME 3.3 7060 working, 7970 broken, leap year? [In reply to]

CSCed37125

Symptoms:

The 7970 IP Phone will be stuck at the Cisco Logo screen or otherwise be
locked up.

Conditions:
(
The date is January 1st, 2004
-or-
The date is on or after February 29, 2004
-or-
The date is February 29, 2008
)
-and-
(
7970 model phone running 5.x phone load before 5.0(3).
-or-
7970 model phone running 6.x phone load.
)
Workaround:

Upgrade 7970 to Phone Load 8.x.
Individual phone loads are available here to registered Cisco.com users:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

All base CM releases include fixed phone load versions except CM4.1(3):
6.1(1) fixed
6.0(1) fixed
5.1(3) fixed
5.1(2) fixed
5.0(4) fixed
4.2(3) fixed
4.2(1) fixed
4.1(3) broken in base version but fixed in all subsequent SR and devpacks.

4.1(3) SR and devicepacks are available here to registered Cisco.com users:
http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-41

Default phone loads per CM version are documented in the Cisco Unified
Communications Manager Software Compatibility Matrix located here:

http://cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html

Lawrence E. Bakst wrote:
> CME 3.3. All of a sudden my 7970 phones have stopped working. The 7960's are fine.
>
> The 7970's are all showing a date of 4/20/05 and time of 7:12 pm and they aren't updating the time. This has got to be the biggest clue. Time on 7960's and all the routers are fine. The routers all run ntp.
>
> The load file for the 7970's is "TERM70.6-0-3SR1S.LOADS". I compared the MD5 checksums on all the files between the router and a computer where the images are stored and they are all the same. So the loads aren't corrupted.
>
> The 7970 phones appear to register OK, but some of the buttons don't work, such as any of the line appearances, NewCall, and so on. I can dial the bad 7970's from the good 7960's and they ring but I can't pick up the line. Outside calls also ring.
>
> My config hasn't changed in a long time and a diff to a saved version shows them to be the same.
>
> I wonder if this has anything to do with the leap year and the extra day in Feb. The 7970's all seem to have all died right around the PST time of 4:00 pm which is when the GMT rollover to the 29th occurred. This is actually my best guess as to what the problem is and given the history these phones have with dates and times, I really think that could be it.
>
> Other than that I am really clueless. This config has been working for years. Does anyone have any ideas?
>
> Does anyone know of a latter load that might work with CME 3.3? I tried some latter loads the last time around and they didn't work.
>
> Best,
>
> leb
>
> chatter#show ephone registered
>
>
> ephone-1 Mac:000F.8F16.DAAB TCP socket:[5] activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:192.168.0.131 50348 Telecaster 7960 keepalive 160 max_line 6
> button 1: dn 14 number 212 CH1 IDLE overlay
> button 2: dn 22 number 220 CH1 IDLE shared
> button 3: dn 1 number 201 CH1 IDLE shared
> button 4: dn 2 number 202 CH1 IDLE feature-ring shared
> button 5: dn 3 number 203 CH1 IDLE silent-ring shared
> button 6: dn 4 number 204 CH1 IDLE silent-ring shared
> overlay 1: 14(212) 15(212)
> paging-dn 30
>
>
> ephone-2 Mac:000D.ED91.3780 TCP socket:[1] activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:192.168.0.132 49974 Telecaster 7960 keepalive 160 max_line 6
> button 1: dn 20 number 215 CH1 IDLE overlay
> button 2: dn 22 number 220 CH1 IDLE shared
> button 3: dn 1 number 201 CH1 IDLE silent-ring shared
> button 4: dn 2 number 202 CH1 IDLE feature-ring shared
> button 5: dn 3 number 203 CH1 IDLE silent-ring shared
> button 6: dn 4 number 204 CH1 IDLE silent-ring shared
> overlay 1: 20(215) 21(215)
> paging-dn 30
>
>
> ephone-3 Mac:0013.1A41.9AF8 TCP socket:[3] activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:192.168.0.133 2135 7970 keepalive 21 max_line 8
> button 1: dn 12 number 211 CH1 IDLE shared
> button 2: dn 13 number 211 CH1 IDLE shared
> button 3: dn 22 number 220 CH1 IDLE shared
> button 4: dn 1 number 201 CH1 IDLE shared
> button 5: dn 2 number 202 CH1 IDLE feature-ring shared
> button 6: dn 3 number 203 CH1 IDLE shared
> button 7: dn 4 number 204 CH1 IDLE shared
> button 8: dn 34 number 280 CH1 IDLE monitor-ring
> paging-dn 30
>
>
> ephone-6 Mac:0013.19DF.D586 TCP socket:[2] activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:192.168.0.136 2679 7970 keepalive 159 max_line 8
> button 1: dn 16 number 213 CH1 IDLE
> button 2: dn 17 number 213 CH1 IDLE
> button 3: dn 22 number 220 CH1 IDLE shared
> button 4: dn 12 number 211 CH1 IDLE overlay shared
> button 5: dn 1 number 201 CH1 IDLE shared
> button 6: dn 2 number 202 CH1 IDLE feature-ring shared
> button 7: dn 3 number 203 CH1 IDLE shared
> button 8: dn 4 number 204 CH1 IDLE shared
> overlay 4: 12(211) 13(211)
> paging-dn 30
>
> chatter#
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

ml at iridescent

Feb 29, 2008, 11:12 PM

Post #4 of 4 (966 views)
Permalink

Re: CME 3.3 7060 working, 7970 broken, leap year? [In reply to]

The 7970 phones were broken for exactly 24 hours. They broke at 4:00 pm PST on 2/28 and they started working again at 4:00 pm PST on 2/29. So in the GMT time zone they were broken for 24 hours on 2/29. They are now working again. So"TERM70.6-0-3SR1S.LOADS" has this bug.

At 7:34 AM -0800 2/29/08, Paul Choi wrote:
>Do you have the type statements for these ephones?
>What about configuration files?
>Have you tried show telephony-service tftp-bindings?
>
>
>
>
>--- "Lawrence E. Bakst" <ml [at] iridescent> wrote:
>
>> CME 3.3. All of a sudden my 7970 phones have stopped
>> working. The 7960's are fine.
>>
>> The 7970's are all showing a date of 4/20/05 and
>> time of 7:12 pm and they aren't updating the time.
>> This has got to be the biggest clue. Time on 7960's
>> and all the routers are fine. The routers all run
>> ntp.
>>
>> The load file for the 7970's is
> > "TERM70.6-0-3SR1S.LOADS". I compared the MD5
>> checksums on all the files between the router and a
>> computer where the images are stored and they are
>> all the same. So the loads aren't corrupted.
>>
>> The 7970 phones appear to register OK, but some of
>> the buttons don't work, such as any of the line
>> appearances, NewCall, and so on. I can dial the bad
>> 7970's from the good 7960's and they ring but I
>> can't pick up the line. Outside calls also ring.
>>
>> My config hasn't changed in a long time and a diff
>> to a saved version shows them to be the same.
>>
>> I wonder if this has anything to do with the leap
>> year and the extra day in Feb. The 7970's all seem
>> to have all died right around the PST time of 4:00
>> pm which is when the GMT rollover to the 29th
>> occurred. This is actually my best guess as to what
>> the problem is and given the history these phones
>> have with dates and times, I really think that could
>> be it.
>>
>> Other than that I am really clueless. This config
>> has been working for years. Does anyone have any
>> ideas?
>>
>> Does anyone know of a latter load that might work
>> with CME 3.3? I tried some latter loads the last
>> time around and they didn't work.
>>
>> Best,
>>
>> leb
>>
>> chatter#show ephone registered
>>
>>
>> ephone-1 Mac:000F.8F16.DAAB TCP socket:[5]
>> activeLine:0 REGISTERED in SCCP ver 5
>> mediaActive:0 offhook:0 ringing:0 reset:0
>> reset_sent:0 paging 0 debug:0
>> IP:192.168.0.131 50348 Telecaster 7960 keepalive
>> 160 max_line 6
>> button 1: dn 14 number 212 CH1 IDLE
>> overlay
>> button 2: dn 22 number 220 CH1 IDLE shared
>>
>> button 3: dn 1 number 201 CH1 IDLE shared
>>
>> button 4: dn 2 number 202 CH1 IDLE
>> feature-ring shared
>> button 5: dn 3 number 203 CH1 IDLE
>> silent-ring shared
>> button 6: dn 4 number 204 CH1 IDLE
>> silent-ring shared
>> overlay 1: 14(212) 15(212)
>> paging-dn 30
>>
>>
>> ephone-2 Mac:000D.ED91.3780 TCP socket:[1]
>> activeLine:0 REGISTERED in SCCP ver 5
>> mediaActive:0 offhook:0 ringing:0 reset:0
>> reset_sent:0 paging 0 debug:0
>> IP:192.168.0.132 49974 Telecaster 7960 keepalive
>> 160 max_line 6
>> button 1: dn 20 number 215 CH1 IDLE
>> overlay
>> button 2: dn 22 number 220 CH1 IDLE shared
>>
>> button 3: dn 1 number 201 CH1 IDLE
>> silent-ring shared
>> button 4: dn 2 number 202 CH1 IDLE
>> feature-ring shared
>> button 5: dn 3 number 203 CH1 IDLE
>> silent-ring shared
>> button 6: dn 4 number 204 CH1 IDLE
>> silent-ring shared
>> overlay 1: 20(215) 21(215)
>> paging-dn 30
>>
>>
>> ephone-3 Mac:0013.1A41.9AF8 TCP socket:[3]
>> activeLine:0 REGISTERED in SCCP ver 5
>> mediaActive:0 offhook:0 ringing:0 reset:0
>> reset_sent:0 paging 0 debug:0
>> IP:192.168.0.133 2135 7970 keepalive 21 max_line 8
>> button 1: dn 12 number 211 CH1 IDLE shared
>>
>> button 2: dn 13 number 211 CH1 IDLE shared
>>
>> button 3: dn 22 number 220 CH1 IDLE shared
>>
>> button 4: dn 1 number 201 CH1 IDLE shared
>>
>> button 5: dn 2 number 202 CH1 IDLE
> > feature-ring shared
>> button 6: dn 3 number 203 CH1 IDLE shared
>>
>> button 7: dn 4 number 204 CH1 IDLE shared
>>
>> button 8: dn 34 number 280 CH1 IDLE
>> monitor-ring
>> paging-dn 30
>>
>>
>> ephone-6 Mac:0013.19DF.D586 TCP socket:[2]
>> activeLine:0 REGISTERED in SCCP ver 5
>> mediaActive:0 offhook:0 ringing:0 reset:0
>> reset_sent:0 paging 0 debug:0
>> IP:192.168.0.136 2679 7970 keepalive 159 max_line
>> 8
>> button 1: dn 16 number 213 CH1 IDLE
>> button 2: dn 17 number 213 CH1 IDLE
>> button 3: dn 22 number 220 CH1 IDLE shared
>>
>> button 4: dn 12 number 211 CH1 IDLE
>> overlay shared
>> button 5: dn 1 number 201 CH1 IDLE shared
>>
>> button 6: dn 2 number 202 CH1 IDLE
>> feature-ring shared
>> button 7: dn 3 number 203 CH1 IDLE shared
>>
>> button 8: dn 4 number 204 CH1 IDLE shared
>>
>> overlay 4: 12(211) 13(211)
>> paging-dn 30
>>
>> chatter#
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip [at] puck
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
>
> ____________________________________________________________________________________
>Be a better friend, newshound, and
>know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

_______________________________________________
cisco-voip mailing list
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