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IPCC 3.1.1sr1 problem

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reillysccp at gmail

Mar 26, 2006, 8:01 PM

Post #1 of 2 (512 views)
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IPCC 3.1.1sr1 problem

Have IPCC 3.1.1 co resident with callmanager for ccie lab setup. I have configured all my cti rp, cti port users, applications etc. Everything looks good. All engines have started. I place a call into the jtapi trigger 7000 i can see it go to cti port 1001 or 1002 or 1003 or 1004. I then get a busy signal. Not a fast busy (wave off) a busy like the line is in use. I checked the trace file on ipcc and here is what I have

493: Mar 26 22:45:35.456 EST %MIVR-SS_TEL-6-CTI_ADDRESS_EVENT:Receives: Event=CiscoAddrInService,Addr=TP[id=3,implId=1001,state=OUT_OF_SERVICE]
494: Mar 26 22:45:35.471 EST %MIVR-SS_TEL-6-SS_IN_SERVICE:JTAPI subsystem in service:
495: Mar 26 22:45:35.471 EST %MIVR-SS_TEL-6-ModuleStart:JTAPI subsystem started: Module=JTAPI Subsystem
496: Mar 26 22:45:36.971 EST %MIVR-SS_ENT_SRV-1-SS_OUT_OF_SERVICE:Enterprise Server Subsystem in out of service:
497: Mar 26 22:45:38.190 EST %MIVR-SS_ENT_SRV-6-SS_IN_SERVICE:Enterprise Server Subsystem in service:
498: Mar 26 22:49:34.149 EST %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed: All Call ids=JTAPICallContact[id=0,type=Cisco JTAPI Call,implId=1/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=AA,type=Cisco Script Application,id=0,desc=AA,enabled=true,max=2,valid=true,optional=[cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@23d278,script=aa.aef,last.modified=1143402874991]],task=null,session=Session[id=0x1dcd65001,parent=null,active=true,state=SESSION_IN_USE,time=1143431373915],seqNum=0,time=1143431373743,cn=7000,dn=7000,cgn=6000,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=7000,odn=null,uui=null,aniii=null,ced=null,route=TR[num=7000],port=null,aborting=false,transferring=false,disconnecting=false],List of Active Connections=[7000/(P1-jtapi) GCID=(1,1)->ACTIVE]->OFFERED,Extension=1001,Exception=com.cisco.jtapi.PlatformExceptionImpl: Redirect failed because destination was busy.,Failure reason= call will be rejected, CTIERR_REDIRECT_CALL_DESTINATION_BUSY=0x8ccc003f
499: Mar 26 22:49:34.149 EST %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Redirect failed because destination was busy.
500: Mar 26 22:49:34.149 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(com/cisco/jtapi/ConnectionImpl)
501: Mar 26 22:49:34.149 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(com/cisco/jtapi/ConnectionImpl)
502: Mar 26 22:49:34.149 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$27.run(TAPIPortGroup.java:15055)
503: Mar 26 22:49:34.149 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ParallelExecutorImpl$WorkOrder.run(ParallelExecutorImpl.java:283)
504: Mar 26 22:49:34.149 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.WorkerPool$Worker.run(WorkerPool.java:398)
505: Mar 26 22:49:34.149 EST %MIVR-SS_TEL-3-EXCEPTION: at java.lang.Thread.run(Unknown Source)

erickbe at yahoo

Mar 26, 2006, 10:51 PM

Post #2 of 2 (496 views)
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Re: IPCC 3.1.1sr1 problem [In reply to]

Looks like you're using the default aa.aef script, or
is it modified? Also redirect step failed because it
says it is busy. the MIVR trace doesn't really say
what number it was trying to redirect to - need more
debug levels.

Did you check CSSs on CTI route points, they have good
CSS?

Does JTAPI version match between CCM and IPCC express
server?

Does the aa session/application have enough sessions
assigned to it?

--- Mike Reilly <reillysccp [at] gmail> wrote:

> Have IPCC 3.1.1 co resident with callmanager for
> ccie lab setup. I have configured all my cti rp,
> cti port users, applications etc. Everything looks
> good. All engines have started. I place a call into
> the jtapi trigger 7000 i can see it go to cti port
> 1001 or 1002 or 1003 or 1004. I then get a busy
> signal. Not a fast busy (wave off) a busy like the
> line is in use. I checked the trace file on ipcc
> and here is what I have
>
> 493: Mar 26 22:45:35.456 EST
> %MIVR-SS_TEL-6-CTI_ADDRESS_EVENT:Receives:
>
Event=CiscoAddrInService,Addr=TP[id=3,implId=1001,state=OUT_OF_SERVICE]
>
> 494: Mar 26 22:45:35.471 EST
> %MIVR-SS_TEL-6-SS_IN_SERVICE:JTAPI subsystem in
> service:
> 495: Mar 26 22:45:35.471 EST
> %MIVR-SS_TEL-6-ModuleStart:JTAPI subsystem started:
> Module=JTAPI Subsystem
> 496: Mar 26 22:45:36.971 EST
> %MIVR-SS_ENT_SRV-1-SS_OUT_OF_SERVICE:Enterprise
> Server Subsystem in out of service:
> 497: Mar 26 22:45:38.190 EST
> %MIVR-SS_ENT_SRV-6-SS_IN_SERVICE:Enterprise Server
> Subsystem in service:
> 498: Mar 26 22:49:34.149 EST
> %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed: All Call
> ids=JTAPICallContact[id=0,type=Cisco JTAPI
>
Call,implId=1/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=AA,type=Cisco
> Script
>
Application,id=0,desc=AA,enabled=true,max=2,valid=true,optional=[cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@23d278,script=aa.aef,last.modified=1143402874991]],task=null,session=Session[id=0x1dcd65001,parent=null,active=true,state=SESSION_IN_USE,time=1143431373915],seqNum=0,time=1143431373743,cn=7000,dn=7000,cgn=6000,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=7000,odn=null,uui=null,aniii=null,ced=null,route=TR[num=7000],port=null,aborting=false,transferring=false,disconnecting=false],List
> of Active Connections=[7000/(P1-jtapi)
>
GCID=(1,1)->ACTIVE]->OFFERED,Extension=1001,Exception=com.cisco.jtapi.PlatformExceptionImpl:
> Redirect failed because destination was
> busy.,Failure reason= call will be rejected,
> CTIERR_REDIRECT_CALL_DESTINATION_BUSY=0x8ccc003f
> 499: Mar 26 22:49:34.149 EST
>
%MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl:
> Redirect failed because destination was busy.
> 500: Mar 26 22:49:34.149 EST
> %MIVR-SS_TEL-3-EXCEPTION: at
>
com.cisco.jtapi.ConnectionImpl.redirect(com/cisco/jtapi/ConnectionImpl)
>
> 501: Mar 26 22:49:34.149 EST
> %MIVR-SS_TEL-3-EXCEPTION: at
>
com.cisco.jtapi.ConnectionImpl.redirect(com/cisco/jtapi/ConnectionImpl)
>
> 502: Mar 26 22:49:34.149 EST
> %MIVR-SS_TEL-3-EXCEPTION: at
>
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$27.run(TAPIPortGroup.java:15055)
>
> 503: Mar 26 22:49:34.149 EST
> %MIVR-SS_TEL-3-EXCEPTION: at
>
com.cisco.executor.impl.ParallelExecutorImpl$WorkOrder.run(ParallelExecutorImpl.java:283)
>
> 504: Mar 26 22:49:34.149 EST
> %MIVR-SS_TEL-3-EXCEPTION: at
>
com.cisco.executor.impl.WorkerPool$Worker.run(WorkerPool.java:398)
>
> 505: Mar 26 22:49:34.149 EST
> %MIVR-SS_TEL-3-EXCEPTION: at
> java.lang.Thread.run(Unknown Source)
> > _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

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