Mailing List Archive: Cisco: VOIP

voicemail pilot issue

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Robin.Clayton at rrfa

Aug 9, 2012, 2:25 AM

Post #1 of 4 (412 views)
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voicemail pilot issue

CCM7.x
2811 - H323 Gateway.

Last week we had to move our Publisher to a new power feed so shut it down, calls to normal DDI's and Hunt's hoped over to the Subscriber.

However the main incoming DDI that points at a hunt pilot did not work.

Checking the Voice gateway the Dial Peers point to both CCM nodes..

Anyone got any bright ideas?

Cheers

Rob

=========================
Robin Clayton

Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY

Tel: 01228 822075
www: www.rrfa.org.uk

--------------------------------------------------------------------------------------------------------------

Important Notice:

This e-mail and any attachment are confidentialand may be privileged
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FHunt at erdman

Aug 9, 2012, 10:33 AM

Post #2 of 4 (388 views)
Permalink

Re: voicemail pilot issue [In reply to]

Is the Hunt Pilot registered with a server? In CUCM, check the CUCM Group that is associated with the Hunt List for that Hunt Pilot. It sounds like the Subscriber isn't in that group. If the group only contains the Publisher, then when the Publisher went down it would have no server to register with.

Fred

From: Robin Clayton [mailto:Robin.Clayton [at] rrfa]
Sent: Thursday, August 09, 2012 4:26 AM
To: cisco-voip [at] puck
Subject: [cisco-voip] voicemail pilot issue

CCM7.x
2811 - H323 Gateway.

Last week we had to move our Publisher to a new power feed so shut it down, calls to normal DDI's and Hunt's hoped over to the Subscriber.

However the main incoming DDI that points at a hunt pilot did not work.

Checking the Voice gateway the Dial Peers point to both CCM nodes..

Anyone got any bright ideas?

Cheers

Rob

=========================
Robin Clayton

Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY

Tel: 01228 822075
www: www.rrfa.org.uk

--------------------------------------------------------------------------------------------------------------

Important Notice:

This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.
The Richard Rose Federation<http://www.rrfa.org.uk>

Robin.Clayton at rrfa

Aug 10, 2012, 12:21 AM

Post #3 of 4 (375 views)
Permalink

Re: voicemail pilot issue [In reply to]

Thanks.

There is no group option on the actual Hunt Pilot.

But on the hunt group there is a Call manager group, and that group does have both PUB/SUB

Cheers

Rob

=========================
Robin Clayton

Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY

Tel: 01228 822075
www: www.rrfa.org.uk

From: Fred Hunt [mailto:FHunt [at] erdman]
Sent: 09 August 2012 18:34
To: Robin Clayton; cisco-voip [at] puck
Subject: RE: [cisco-voip] voicemail pilot issue

Is the Hunt Pilot registered with a server? In CUCM, check the CUCM Group that is associated with the Hunt List for that Hunt Pilot. It sounds like the Subscriber isn't in that group. If the group only contains the Publisher, then when the Publisher went down it would have no server to register with.

Fred

From: Robin Clayton [mailto:Robin.Clayton [at] rrfa]
Sent: Thursday, August 09, 2012 4:26 AM
To: cisco-voip [at] puck
Subject: [cisco-voip] voicemail pilot issue

CCM7.x
2811 - H323 Gateway.

Last week we had to move our Publisher to a new power feed so shut it down, calls to normal DDI's and Hunt's hoped over to the Subscriber.

However the main incoming DDI that points at a hunt pilot did not work.

Checking the Voice gateway the Dial Peers point to both CCM nodes..

Anyone got any bright ideas?

Cheers

Rob

=========================
Robin Clayton

Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY

Tel: 01228 822075
www: www.rrfa.org.uk

--------------------------------------------------------------------------------------------------------------

Important Notice:

This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.
The Richard Rose Federation<http://www.rrfa.org.uk>

--------------------------------------------------------------------------------------------------------------

Important Notice:

This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.

The Richard Rose Federation<http://www.rrfa.org.uk>

Robin.Clayton at rrfa

Aug 16, 2012, 7:41 AM

Post #4 of 4 (336 views)
Permalink

Re: voicemail pilot issue [In reply to]

I think I may have sussed this,

The IP of the subscriber was changed last year, trawling through Unity I found under

telephony integration > Port group > Servers...

the old server IP. So I updated and restarted the port group.

Will see what happens when I test tomorrow.

Rob

=========================
Robin Clayton

Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY

Tel: 01228 822075
www: www.rrfa.org.uk

From: Fred Hunt [mailto:FHunt [at] erdman]
Sent: 09 August 2012 18:34
To: Robin Clayton; cisco-voip [at] puck
Subject: RE: [cisco-voip] voicemail pilot issue

Is the Hunt Pilot registered with a server? In CUCM, check the CUCM Group that is associated with the Hunt List for that Hunt Pilot. It sounds like the Subscriber isn't in that group. If the group only contains the Publisher, then when the Publisher went down it would have no server to register with.

Fred

From: Robin Clayton [mailto:Robin.Clayton [at] rrfa]
Sent: Thursday, August 09, 2012 4:26 AM
To: cisco-voip [at] puck
Subject: [cisco-voip] voicemail pilot issue

CCM7.x
2811 - H323 Gateway.

Last week we had to move our Publisher to a new power feed so shut it down, calls to normal DDI's and Hunt's hoped over to the Subscriber.

However the main incoming DDI that points at a hunt pilot did not work.

Checking the Voice gateway the Dial Peers point to both CCM nodes..

Anyone got any bright ideas?

Cheers

Rob

=========================
Robin Clayton

Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY

Tel: 01228 822075
www: www.rrfa.org.uk

--------------------------------------------------------------------------------------------------------------

Important Notice:

This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.
The Richard Rose Federation<http://www.rrfa.org.uk>

--------------------------------------------------------------------------------------------------------------

Important Notice:

This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.

The Richard Rose Federation<http://www.rrfa.org.uk>

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