Mailing List Archive: Cisco: VOIP

7965's running SCCP45.9-3-1-1S auto dial bug

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ariemer at amnet

Aug 6, 2012, 6:57 PM

Post #1 of 7 (884 views)
Permalink

7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
where randomly a phone will attempt to auto dial a number when the handset
is lifted / speaker button is pressed? Looking at the directory it was a
number in the missed call list (5th in the list to be precise).

I have seen this with my own eyes and can confirm the directory is not open.
The only fix seems to be a reset of the phone.

We have had multiple phones report of this issue but so far we can't
manually replicate the problem.

We are running CUCM 8.5 and 7965's.

I found a similar bug that I hope has not been brought back to life with the
new code.

CSCtz29414 Bug Details

7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button

Symptom:
When a 7942/62 phone is populated with call history records (e.g.
received/placed/missed calls), the endpoint will auto-dial the number
contained in its call history when the speaker button is pressed.

Conditions:
IP Phone Call History contains Received/Placed/Missed Phone number record
prior to pressing speaker button to go off-hook. Phone will continue to
auto-dial the number listed in Call History once error condition is
experienced.

Workaround:
Reset IP Phone to clear error condition

1st Found-In

9.2(3)

Fixed-In
9.2(3)ES7
9.3(1)TH2.2
9.2(3)MN1.22

Anyone had similar issues? Would be great to hear from you.

Cheers,

Aaron.

SeniorJ at bennettjones

Aug 8, 2012, 10:11 AM

Post #2 of 7 (841 views)
Permalink

Re: 7965's running SCCP45.9-3-1-1S auto dial bug [In reply to]

Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random users would pick up the phone, it would auto-dial the most recent caller in the call history list. The fix was to move us to to 9.1(2)S. We're now running 9.2(1)S in a stable environment on 8.6.
Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker in an idle phone".
As you mentioned, the only workaround was for a user to reset their own phone.
Sometimes a hard reset (pulling power) would last a few days without the problem compared to a soft-reset.

-JP Senior

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Aaron Riemer
Sent: 06 August 2012 7:57 PM
To: cisco-voip [at] puck
Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S) where randomly a phone will attempt to auto dial a number when the handset is lifted / speaker button is pressed? Looking at the directory it was a number in the missed call list (5th in the list to be precise).

I have seen this with my own eyes and can confirm the directory is not open. The only fix seems to be a reset of the phone.

We have had multiple phones report of this issue but so far we can't manually replicate the problem.

We are running CUCM 8.5 and 7965's.

I found a similar bug that I hope has not been brought back to life with the new code.

CSCtz29414 Bug Details

7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
Symptom:
When a 7942/62 phone is populated with call history records (e.g. received/placed/missed calls), the endpoint will auto-dial the number contained in its call history when the speaker button is pressed.

Conditions:
IP Phone Call History contains Received/Placed/Missed Phone number record prior to pressing speaker button to go off-hook. Phone will continue to auto-dial the number listed in Call History once error condition is experienced.

Workaround:
Reset IP Phone to clear error condition

1st Found-In
9.2(3)

Fixed-In
9.2(3)ES7
9.3(1)TH2.2
9.2(3)MN1.22

Anyone had similar issues? Would be great to hear from you.

Cheers,

Aaron.

The contents of this message may contain confidential and/or privileged
subject matter. If this message has been received in error, please contact
the sender and delete all copies. Like other forms of communication,
e-mail communications may be vulnerable to interception by unauthorized
parties. If you do not wish us to communicate with you by e-mail, please
notify us at your earliest convenience. In the absence of such
notification, your consent is assumed. Should you choose to allow us to
communicate by e-mail, we will not take any additional security measures
(such as encryption) unless specifically requested.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

ariemer at amnet

Aug 9, 2012, 4:10 AM

Post #3 of 7 (833 views)
Permalink

Re: 7965's running SCCP45.9-3-1-1S auto dial bug [In reply to]

Wow ok. We are running the very latest firmware though and I don't want to
roll back.

I think we need to go to 8.6 to resolve perhaps.

Thanks for posting.

Aaron.

-----Original Message-----
From: JP Senior [mailto:SeniorJ [at] bennettjones]
Sent: Thursday, 9 August 2012 1:11 AM
To: Aaron Riemer; cisco-voip [at] puck
Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
users would pick up the phone, it would auto-dial the most recent caller in
the call history list. The fix was to move us to to 9.1(2)S. We're now
running 9.2(1)S in a stable environment on 8.6.
Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
in an idle phone".
As you mentioned, the only workaround was for a user to reset their own
phone.
Sometimes a hard reset (pulling power) would last a few days without the
problem compared to a soft-reset.

-JP Senior

From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of Aaron Riemer
Sent: 06 August 2012 7:57 PM
To: cisco-voip [at] puck
Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
where randomly a phone will attempt to auto dial a number when the handset
is lifted / speaker button is pressed? Looking at the directory it was a
number in the missed call list (5th in the list to be precise).

I have seen this with my own eyes and can confirm the directory is not open.
The only fix seems to be a reset of the phone.

We have had multiple phones report of this issue but so far we can't
manually replicate the problem.

We are running CUCM 8.5 and 7965's.

I found a similar bug that I hope has not been brought back to life with the
new code.

CSCtz29414 Bug Details

7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
Symptom:
When a 7942/62 phone is populated with call history records (e.g.
received/placed/missed calls), the endpoint will auto-dial the number
contained in its call history when the speaker button is pressed.

Conditions:
IP Phone Call History contains Received/Placed/Missed Phone number record
prior to pressing speaker button to go off-hook. Phone will continue to
auto-dial the number listed in Call History once error condition is
experienced.

Workaround:
Reset IP Phone to clear error condition

1st Found-In
9.2(3)

Fixed-In
9.2(3)ES7
9.3(1)TH2.2
9.2(3)MN1.22

Anyone had similar issues? Would be great to hear from you.

Cheers,

Aaron.

The contents of this message may contain confidential and/or privileged
subject matter. If this message has been received in error, please contact
the sender and delete all copies. Like other forms of communication,
e-mail communications may be vulnerable to interception by unauthorized
parties. If you do not wish us to communicate with you by e-mail, please
notify us at your earliest convenience. In the absence of such
notification, your consent is assumed. Should you choose to allow us to
communicate by e-mail, we will not take any additional security measures
(such as encryption) unless specifically requested.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

smithsonianwa at gmail

Aug 9, 2012, 8:04 PM

Post #4 of 7 (826 views)
Permalink

Re: 7965's running SCCP45.9-3-1-1S auto dial bug [In reply to]

Hi Guys,

In any of your cases did the phones require stimulus? i.e. the speaker
button, or did they just decide to randomly dial numbers at other times by
themselves?
I have a 9971 (SIP) on CME, that decides to make calls by itself at random
times.
Completely different call control and protocol, but just curious really.

On the firmware. Ask TAC if the fix in 9.2(1)S is included in the version
of firmware you are running.

Cheers,

Tim

On 9 August 2012 21:10, Aaron Riemer <ariemer [at] amnet> wrote:

> Wow ok. We are running the very latest firmware though and I don't want to
> roll back.
>
> I think we need to go to 8.6 to resolve perhaps.
>
> Thanks for posting.
>
> Aaron.
>
> -----Original Message-----
> From: JP Senior [mailto:SeniorJ [at] bennettjones]
> Sent: Thursday, 9 August 2012 1:11 AM
> To: Aaron Riemer; cisco-voip [at] puck
> Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
>
> Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
> users would pick up the phone, it would auto-dial the most recent caller in
> the call history list. The fix was to move us to to 9.1(2)S. We're now
> running 9.2(1)S in a stable environment on 8.6.
> Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
> in an idle phone".
> As you mentioned, the only workaround was for a user to reset their own
> phone.
> Sometimes a hard reset (pulling power) would last a few days without the
> problem compared to a soft-reset.
>
>
> -JP Senior
>
> From: cisco-voip-bounces [at] puck
> [mailto:cisco-voip-bounces [at] puck] On Behalf Of Aaron Riemer
> Sent: 06 August 2012 7:57 PM
> To: cisco-voip [at] puck
> Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
>
> Hi Guys,
>
> Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
> where randomly a phone will attempt to auto dial a number when the handset
> is lifted / speaker button is pressed? Looking at the directory it was a
> number in the missed call list (5th in the list to be precise).
>
> I have seen this with my own eyes and can confirm the directory is not
> open.
> The only fix seems to be a reset of the phone.
>
> We have had multiple phones report of this issue but so far we can't
> manually replicate the problem.
>
> We are running CUCM 8.5 and 7965's.
>
> I found a similar bug that I hope has not been brought back to life with
> the
> new code.
>
> CSCtz29414 Bug Details
>
>
> 7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
> Symptom:
> When a 7942/62 phone is populated with call history records (e.g.
> received/placed/missed calls), the endpoint will auto-dial the number
> contained in its call history when the speaker button is pressed.
>
> Conditions:
> IP Phone Call History contains Received/Placed/Missed Phone number record
> prior to pressing speaker button to go off-hook. Phone will continue to
> auto-dial the number listed in Call History once error condition is
> experienced.
>
> Workaround:
> Reset IP Phone to clear error condition
>
> 1st Found-In
> 9.2(3)
>
> Fixed-In
> 9.2(3)ES7
> 9.3(1)TH2.2
> 9.2(3)MN1.22
>
>
> Anyone had similar issues? Would be great to hear from you.
>
> Cheers,
>
> Aaron.
>
>
>
>
>
>
> The contents of this message may contain confidential and/or privileged
> subject matter. If this message has been received in error, please contact
> the sender and delete all copies. Like other forms of communication,
> e-mail communications may be vulnerable to interception by unauthorized
> parties. If you do not wish us to communicate with you by e-mail, please
> notify us at your earliest convenience. In the absence of such
> notification, your consent is assumed. Should you choose to allow us to
> communicate by e-mail, we will not take any additional security measures
> (such as encryption) unless specifically requested.
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

ariemer at amnet

Aug 10, 2012, 6:27 PM

Post #5 of 7 (815 views)
Permalink

Re: 7965's running SCCP45.9-3-1-1S auto dial bug [In reply to]

No the calls are always auto dialled once the speaker button is pressed or
handset lifted.

I will let you know the outcome with TAC

Cheers,

Aaron.

From: timsswa [at] gmail [mailto:timsswa [at] gmail] On Behalf Of Tim Smith
Sent: Friday, 10 August 2012 11:05 AM
To: Aaron Riemer
Cc: JP Senior; cisco-voip [at] puck
Subject: Re: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

In any of your cases did the phones require stimulus? i.e. the speaker
button, or did they just decide to randomly dial numbers at other times by
themselves?
I have a 9971 (SIP) on CME, that decides to make calls by itself at random
times.
Completely different call control and protocol, but just curious really.

On the firmware. Ask TAC if the fix in 9.2(1)S is included in the version of
firmware you are running.

Cheers,

Tim

On 9 August 2012 21:10, Aaron Riemer <ariemer [at] amnet> wrote:

Wow ok. We are running the very latest firmware though and I don't want to
roll back.

I think we need to go to 8.6 to resolve perhaps.

Thanks for posting.

Aaron.

-----Original Message-----
From: JP Senior [mailto:SeniorJ [at] bennettjones]
Sent: Thursday, 9 August 2012 1:11 AM
To: Aaron Riemer; cisco-voip [at] puck
Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
users would pick up the phone, it would auto-dial the most recent caller in
the call history list. The fix was to move us to to 9.1(2)S. We're now
running 9.2(1)S in a stable environment on 8.6.
Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
in an idle phone".
As you mentioned, the only workaround was for a user to reset their own
phone.
Sometimes a hard reset (pulling power) would last a few days without the
problem compared to a soft-reset.

-JP Senior

From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of Aaron Riemer
Sent: 06 August 2012 7:57 PM
To: cisco-voip [at] puck
Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
where randomly a phone will attempt to auto dial a number when the handset
is lifted / speaker button is pressed? Looking at the directory it was a
number in the missed call list (5th in the list to be precise).

I have seen this with my own eyes and can confirm the directory is not open.
The only fix seems to be a reset of the phone.

We have had multiple phones report of this issue but so far we can't
manually replicate the problem.

We are running CUCM 8.5 and 7965's.

I found a similar bug that I hope has not been brought back to life with the
new code.

CSCtz29414 Bug Details

7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
Symptom:
When a 7942/62 phone is populated with call history records (e.g.
received/placed/missed calls), the endpoint will auto-dial the number
contained in its call history when the speaker button is pressed.

Conditions:
IP Phone Call History contains Received/Placed/Missed Phone number record
prior to pressing speaker button to go off-hook. Phone will continue to
auto-dial the number listed in Call History once error condition is
experienced.

Workaround:
Reset IP Phone to clear error condition

1st Found-In
9.2(3)

Fixed-In
9.2(3)ES7
9.3(1)TH2.2
9.2(3)MN1.22

Anyone had similar issues? Would be great to hear from you.

Cheers,

Aaron.

The contents of this message may contain confidential and/or privileged
subject matter. If this message has been received in error, please contact
the sender and delete all copies. Like other forms of communication,
e-mail communications may be vulnerable to interception by unauthorized
parties. If you do not wish us to communicate with you by e-mail, please
notify us at your earliest convenience. In the absence of such
notification, your consent is assumed. Should you choose to allow us to
communicate by e-mail, we will not take any additional security measures
(such as encryption) unless specifically requested.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

ewellnitzvoip at gmail

Aug 10, 2012, 6:37 PM

Post #6 of 7 (822 views)
Permalink

Re: 7965's running SCCP45.9-3-1-1S auto dial bug [In reply to]

Are you running the rcc plugin? I have seen really weird behavior with that in certain revisions of ocs 2007 r2

On Aug 10, 2012, at 8:27 PM, "Aaron Riemer" <ariemer [at] amnet> wrote:

> No the calls are always auto dialled once the speaker button is pressed or handset lifted.
>
>
>
> I will let you know the outcome with TAC
>
>
>
> Cheers,
>
>
>
> Aaron.
>
>
>
> From: timsswa [at] gmail [mailto:timsswa [at] gmail] On Behalf Of Tim Smith
> Sent: Friday, 10 August 2012 11:05 AM
> To: Aaron Riemer
> Cc: JP Senior; cisco-voip [at] puck
> Subject: Re: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
>
>
>
> Hi Guys,
>
> In any of your cases did the phones require stimulus? i.e. the speaker button, or did they just decide to randomly dial numbers at other times by themselves?
> I have a 9971 (SIP) on CME, that decides to make calls by itself at random times.
> Completely different call control and protocol, but just curious really.
>
> On the firmware. Ask TAC if the fix in 9.2(1)S is included in the version of firmware you are running.
>
> Cheers,
>
> Tim
>
> On 9 August 2012 21:10, Aaron Riemer <ariemer [at] amnet> wrote:
>
> Wow ok. We are running the very latest firmware though and I don't want to
> roll back.
>
> I think we need to go to 8.6 to resolve perhaps.
>
> Thanks for posting.
>
> Aaron.
>
> -----Original Message-----
> From: JP Senior [mailto:SeniorJ [at] bennettjones]
> Sent: Thursday, 9 August 2012 1:11 AM
> To: Aaron Riemer; cisco-voip [at] puck
> Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
>
> Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
> users would pick up the phone, it would auto-dial the most recent caller in
> the call history list. The fix was to move us to to 9.1(2)S. We're now
> running 9.2(1)S in a stable environment on 8.6.
> Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
> in an idle phone".
> As you mentioned, the only workaround was for a user to reset their own
> phone.
> Sometimes a hard reset (pulling power) would last a few days without the
> problem compared to a soft-reset.
>
>
> -JP Senior
>
> From: cisco-voip-bounces [at] puck
> [mailto:cisco-voip-bounces [at] puck] On Behalf Of Aaron Riemer
> Sent: 06 August 2012 7:57 PM
> To: cisco-voip [at] puck
> Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
>
> Hi Guys,
>
> Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
> where randomly a phone will attempt to auto dial a number when the handset
> is lifted / speaker button is pressed? Looking at the directory it was a
> number in the missed call list (5th in the list to be precise).
>
> I have seen this with my own eyes and can confirm the directory is not open.
> The only fix seems to be a reset of the phone.
>
> We have had multiple phones report of this issue but so far we can't
> manually replicate the problem.
>
> We are running CUCM 8.5 and 7965's.
>
> I found a similar bug that I hope has not been brought back to life with the
> new code.
>
> CSCtz29414 Bug Details
>
>
> 7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
> Symptom:
> When a 7942/62 phone is populated with call history records (e.g.
> received/placed/missed calls), the endpoint will auto-dial the number
> contained in its call history when the speaker button is pressed.
>
> Conditions:
> IP Phone Call History contains Received/Placed/Missed Phone number record
> prior to pressing speaker button to go off-hook. Phone will continue to
> auto-dial the number listed in Call History once error condition is
> experienced.
>
> Workaround:
> Reset IP Phone to clear error condition
>
> 1st Found-In
> 9.2(3)
>
> Fixed-In
> 9.2(3)ES7
> 9.3(1)TH2.2
> 9.2(3)MN1.22
>
>
> Anyone had similar issues? Would be great to hear from you.
>
> Cheers,
>
> Aaron.
>
>
>
>
>
>
> The contents of this message may contain confidential and/or privileged
> subject matter. If this message has been received in error, please contact
> the sender and delete all copies. Like other forms of communication,
> e-mail communications may be vulnerable to interception by unauthorized
> parties. If you do not wish us to communicate with you by e-mail, please
> notify us at your earliest convenience. In the absence of such
> notification, your consent is assumed. Should you choose to allow us to
> communicate by e-mail, we will not take any additional security measures
> (such as encryption) unless specifically requested.
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip

Erich.Novak at nts

Oct 29, 2012, 3:45 AM

Post #7 of 7 (571 views)
Permalink

Re: 7965's running SCCP45.9-3-1-1S auto dial bug [In reply to]

Hi Aaron,

have you found something out about this issue ? My TAC Engineer is not finding anything, and to make it even worse, we're only hitting this issue when using a non standard locale.

brgds
Erich

Von: Aaron Riemer <ariemer [at] amnet<mailto:ariemer [at] amnet>>
Datum: Samstag, 11. August 2012 03:27
An: 'Tim Smith' <smithsonianwa [at] gmail<mailto:smithsonianwa [at] gmail>>
Cc: VoIP List Cisco <cisco-voip [at] puck<mailto:cisco-voip [at] puck>>
Betreff: Re: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

No the calls are always auto dialled once the speaker button is pressed or handset lifted.

I will let you know the outcome with TAC

Cheers,

Aaron.

From: timsswa [at] gmail<mailto:timsswa [at] gmail> [mailto:timsswa [at] gmail] On Behalf Of Tim Smith
Sent: Friday, 10 August 2012 11:05 AM
To: Aaron Riemer
Cc: JP Senior; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

In any of your cases did the phones require stimulus? i.e. the speaker button, or did they just decide to randomly dial numbers at other times by themselves?
I have a 9971 (SIP) on CME, that decides to make calls by itself at random times.
Completely different call control and protocol, but just curious really.

On the firmware. Ask TAC if the fix in 9.2(1)S is included in the version of firmware you are running.

Cheers,

Tim
On 9 August 2012 21:10, Aaron Riemer <ariemer [at] amnet<mailto:ariemer [at] amnet>> wrote:
Wow ok. We are running the very latest firmware though and I don't want to
roll back.

I think we need to go to 8.6 to resolve perhaps.

Thanks for posting.

Aaron.

-----Original Message-----
From: JP Senior [mailto:SeniorJ [at] bennettjones<mailto:SeniorJ [at] bennettjones>]
Sent: Thursday, 9 August 2012 1:11 AM
To: Aaron Riemer; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
users would pick up the phone, it would auto-dial the most recent caller in
the call history list. The fix was to move us to to 9.1(2)S. We're now
running 9.2(1)S in a stable environment on 8.6.
Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
in an idle phone".
As you mentioned, the only workaround was for a user to reset their own
phone.
Sometimes a hard reset (pulling power) would last a few days without the
problem compared to a soft-reset.

-JP Senior

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>
[mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Aaron Riemer
Sent: 06 August 2012 7:57 PM
To: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
where randomly a phone will attempt to auto dial a number when the handset
is lifted / speaker button is pressed? Looking at the directory it was a
number in the missed call list (5th in the list to be precise).

I have seen this with my own eyes and can confirm the directory is not open.
The only fix seems to be a reset of the phone.

We have had multiple phones report of this issue but so far we can't
manually replicate the problem.

We are running CUCM 8.5 and 7965's.

I found a similar bug that I hope has not been brought back to life with the
new code.

CSCtz29414 Bug Details

7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
Symptom:
When a 7942/62 phone is populated with call history records (e.g.
received/placed/missed calls), the endpoint will auto-dial the number
contained in its call history when the speaker button is pressed.

Conditions:
IP Phone Call History contains Received/Placed/Missed Phone number record
prior to pressing speaker button to go off-hook. Phone will continue to
auto-dial the number listed in Call History once error condition is
experienced.

Workaround:
Reset IP Phone to clear error condition

1st Found-In
9.2(3)

Fixed-In
9.2(3)ES7
9.3(1)TH2.2
9.2(3)MN1.22

Anyone had similar issues? Would be great to hear from you.

Cheers,

Aaron.

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