Erich.Novak at nts
Oct 29, 2012, 3:45 AM
Post #7 of 7
Re: 7965's running SCCP45.9-3-1-1S auto dial bug
[In reply to]
have you found something out about this issue ? My TAC Engineer is not finding anything, and to make it even worse, we're only hitting this issue when using a non standard locale.
Von: Aaron Riemer <ariemer [at] amnet<mailto:ariemer [at] amnet>>
Datum: Samstag, 11. August 2012 03:27
An: 'Tim Smith' <smithsonianwa [at] gmail<mailto:smithsonianwa [at] gmail>>
Cc: VoIP List Cisco <cisco-voip [at] puck<mailto:cisco-voip [at] puck>>
Betreff: Re: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
No the calls are always auto dialled once the speaker button is pressed or handset lifted.
I will let you know the outcome with TAC
From: timsswa [at] gmail<mailto:timsswa [at] gmail> [mailto:timsswa [at] gmail] On Behalf Of Tim Smith
Sent: Friday, 10 August 2012 11:05 AM
To: Aaron Riemer
Cc: JP Senior; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
In any of your cases did the phones require stimulus? i.e. the speaker button, or did they just decide to randomly dial numbers at other times by themselves?
I have a 9971 (SIP) on CME, that decides to make calls by itself at random times.
Completely different call control and protocol, but just curious really.
On the firmware. Ask TAC if the fix in 9.2(1)S is included in the version of firmware you are running.
On 9 August 2012 21:10, Aaron Riemer <ariemer [at] amnet<mailto:ariemer [at] amnet>> wrote:
Wow ok. We are running the very latest firmware though and I don't want to
I think we need to go to 8.6 to resolve perhaps.
Thanks for posting.
From: JP Senior [mailto:SeniorJ [at] bennettjones<mailto:SeniorJ [at] bennettjones>]
Sent: Thursday, 9 August 2012 1:11 AM
To: Aaron Riemer; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
users would pick up the phone, it would auto-dial the most recent caller in
the call history list. The fix was to move us to to 9.1(2)S. We're now
running 9.2(1)S in a stable environment on 8.6.
Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
in an idle phone".
As you mentioned, the only workaround was for a user to reset their own
Sometimes a hard reset (pulling power) would last a few days without the
problem compared to a soft-reset.
From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>
[mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Aaron Riemer
Sent: 06 August 2012 7:57 PM
To: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
where randomly a phone will attempt to auto dial a number when the handset
is lifted / speaker button is pressed? Looking at the directory it was a
number in the missed call list (5th in the list to be precise).
I have seen this with my own eyes and can confirm the directory is not open.
The only fix seems to be a reset of the phone.
We have had multiple phones report of this issue but so far we can't
manually replicate the problem.
We are running CUCM 8.5 and 7965's.
I found a similar bug that I hope has not been brought back to life with the
CSCtz29414 Bug Details
7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
When a 7942/62 phone is populated with call history records (e.g.
received/placed/missed calls), the endpoint will auto-dial the number
contained in its call history when the speaker button is pressed.
IP Phone Call History contains Received/Placed/Missed Phone number record
prior to pressing speaker button to go off-hook. Phone will continue to
auto-dial the number listed in Call History once error condition is
Reset IP Phone to clear error condition
Anyone had similar issues? Would be great to hear from you.
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