Mailing List Archive: Cisco: VOIP

Troubleshooting Unity issues

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trigena at gmail

Aug 9, 2012, 1:25 PM

Post #1 of 7 (463 views)
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Troubleshooting Unity issues

We are troubleshooting an issue with users in Unity when accessing their
voicemail by selecting the messages button, they are still prompted to
enter the mailbox #.

Any ideas on why this may not be working for some users and working for
others?

This environment is Unity 5.x, integrated with AD domain and Exchange.

Thanks!

trigena at gmail

Aug 9, 2012, 1:26 PM

Post #2 of 7 (444 views)
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Re: Troubleshooting Unity issues [In reply to]

Correction this is Unity 8.0 with Exchange 2007.

On Thu, Aug 9, 2012 at 3:25 PM, Candese Perez <trigena [at] gmail> wrote:

> We are troubleshooting an issue with users in Unity when accessing their
> voicemail by selecting the messages button, they are still prompted to
> enter the mailbox #.
>
> Any ideas on why this may not be working for some users and working for
> others?
>
> This environment is Unity 5.x, integrated with AD domain and Exchange.
>
> Thanks!
>

erickbee at gmail

Aug 9, 2012, 8:13 PM

Post #3 of 7 (443 views)
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Re: Troubleshooting Unity issues [In reply to]

Maybe a different voice mail profile on their DN?

On Thu, Aug 9, 2012 at 3:25 PM, Candese Perez <trigena [at] gmail> wrote:
> We are troubleshooting an issue with users in Unity when accessing their
> voicemail by selecting the messages button, they are still prompted to enter
> the mailbox #.
>
> Any ideas on why this may not be working for some users and working for
> others?
>
> This environment is Unity 5.x, integrated with AD domain and Exchange.
>
> Thanks!
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

jason.aarons at dimensiondata

Aug 9, 2012, 9:39 PM

Post #4 of 7 (437 views)
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Re: Troubleshooting Unity issues [In reply to]

DTMF issues?

I know Unity Connection has a service parameter to disable the UserID on PIN failure....not sure if Unity has it, but might help you. The Enter your userID after pin failure is annoying...

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Candese Perez
Sent: Thursday, August 09, 2012 4:25 PM
To: cisco-voip [at] puck VOIP
Subject: [cisco-voip] Troubleshooting Unity issues

We are troubleshooting an issue with users in Unity when accessing their voicemail by selecting the messages button, they are still prompted to enter the mailbox #.

Any ideas on why this may not be working for some users and working for others?

This environment is Unity 5.x, integrated with AD domain and Exchange.

Thanks!

itevomcid

lelio at uoguelph

Aug 9, 2012, 10:09 PM

Post #5 of 7 (438 views)
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Re: Troubleshooting Unity issues [In reply to]

first thing i would try is the port status monitor tool available from ciscounitytools.com.

compare the two scenarios, usually that will tell you why it's not attempting subscriber login.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
- LFJ (with apologies to Mr. Popeil)

----- Original Message -----
From: "Candese Perez" <trigena [at] gmail>
To: "cisco-voip [at] puck VOIP" <cisco-voip [at] puck>
Sent: Thursday, 9 August, 2012 4:25:22 PM
Subject: [cisco-voip] Troubleshooting Unity issues

We are troubleshooting an issue with users in Unity when accessing their voicemail by selecting the messages button, they are still prompted to enter the mailbox #.

Any ideas on why this may not be working for some users and working for others?

This environment is Unity 5.x, integrated with AD domain and Exchange.

Thanks!

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

Robin.Clayton at rrfa

Aug 10, 2012, 12:13 AM

Post #6 of 7 (439 views)
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Re: Troubleshooting Unity issues [In reply to]

Connection 7.x introduced a security option that asked for ID/PIN if the first Pin entry is wrong. Not sure if there is something similar in your version.

http://www.twistedpear.org.uk/index.php/tpn-blog/46-unity7-pin-id

Rob

=========================
Robin Clayton

Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY

Tel: 01228 822075
www: www.rrfa.org.uk

-----Original Message-----
From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Erick B.
Sent: 10 August 2012 04:14
To: Candese Perez
Cc: cisco-voip [at] puck VOIP
Subject: Re: [cisco-voip] Troubleshooting Unity issues

Maybe a different voice mail profile on their DN?

On Thu, Aug 9, 2012 at 3:25 PM, Candese Perez <trigena [at] gmail> wrote:
> We are troubleshooting an issue with users in Unity when accessing
> their voicemail by selecting the messages button, they are still
> prompted to enter the mailbox #.
>
> Any ideas on why this may not be working for some users and working
> for others?
>
> This environment is Unity 5.x, integrated with AD domain and Exchange.
>
> Thanks!
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip
--------------------------------------------------------------------------------------------------------------

Important Notice:

This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.

The Richard Rose Federation<http://www.rrfa.org.uk>

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

trigena at gmail

Aug 13, 2012, 1:12 PM

Post #7 of 7 (402 views)
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Re: Troubleshooting Unity issues [In reply to]

Turns out this was attributed to a permissions issue between Exchange and
Unity.

Thanks everyone for the feedback.

On Fri, Aug 10, 2012 at 2:13 AM, Robin Clayton <Robin.Clayton [at] rrfa>wrote:

> Connection 7.x introduced a security option that asked for ID/PIN if the
> first Pin entry is wrong. Not sure if there is something similar in your
> version.
>
> http://www.twistedpear.org.uk/index.php/tpn-blog/46-unity7-pin-id
>
> Rob
>
> =========================
> Robin Clayton
>
> Network Transition Manager
> Richard Rose Federation
> Richard Rose Central Academy
> Victoria Place
> Carlisle
> Cumbria
> CA1 1LY
>
> Tel: 01228 822075
> www: www.rrfa.org.uk
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces [at] puck [mailto:
> cisco-voip-bounces [at] puck] On Behalf Of Erick B.
> Sent: 10 August 2012 04:14
> To: Candese Perez
> Cc: cisco-voip [at] puck VOIP
> Subject: Re: [cisco-voip] Troubleshooting Unity issues
>
> Maybe a different voice mail profile on their DN?
>
> On Thu, Aug 9, 2012 at 3:25 PM, Candese Perez <trigena [at] gmail> wrote:
> > We are troubleshooting an issue with users in Unity when accessing
> > their voicemail by selecting the messages button, they are still
> > prompted to enter the mailbox #.
> >
> > Any ideas on why this may not be working for some users and working
> > for others?
> >
> > This environment is Unity 5.x, integrated with AD domain and Exchange.
> >
> > Thanks!
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip [at] puck
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> --------------------------------------------------------------------------------------------------------------
>
> Important Notice:
>
> This e-mail and any attachment are confidentialand may be privileged
> or otherwise protected from disclosure. It is solely intended for the
> person(s) named above. If you are not the intended recipient, any
> reading, use, disclosure, copying or distribution of all or parts of this
> e-mail or associated attachments is strictly prohibited. If you are not
> an intended recipient, please notify the sender immediately by
> replying to this message or by telephone and delete this e-mail and
> any attachments permanently from your system.
>
> The Richard Rose Federation<http://www.rrfa.org.uk>
>

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