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UCCX 7.x Supervisor Monitor calls?

 

 

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jmad at cityofevanston

Jul 11, 2012, 10:18 AM

Post #1 of 3 (885 views)
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UCCX 7.x Supervisor Monitor calls?

In the brief stages of trying to troubleshoot this. As I think I
understood it, the supervisor needed to be on a spanning port for the
vlan that the phones they want to monitor are on? Or did Cisco have a
way around this?



Jonathan


jason.aarons at dimensiondata

Jul 11, 2012, 12:06 PM

Post #2 of 3 (849 views)
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Re: UCCX 7.x Supervisor Monitor calls? [In reply to]

I recommend re-configuring it going the non Span route and using Silent Monitoring via CAD/Span to PC on phone. More difficult, but scalable, etc.



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Madziarczyk, Jonathan
Sent: Wednesday, July 11, 2012 1:19 PM
To: cisco-voip [at] puck
Subject: [cisco-voip] UCCX 7.x Supervisor Monitor calls?


In the brief stages of trying to troubleshoot this. As I think I understood it, the supervisor needed to be on a spanning port for the vlan that the phones they want to monitor are on? Or did Cisco have a way around this?

Jonathan



itevomcid


roger.wiklund at gmail

Jul 11, 2012, 5:08 PM

Post #3 of 3 (846 views)
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Re: UCCX 7.x Supervisor Monitor calls? [In reply to]

Hey

I made a note about how to configure CAD/CSD based recording and
monitoring on my blog. Feel free to check it out.

It's for 8.5 but most of it should apply for 7x.

http://wiklunds.wordpress.com/2012/06/03/uccx-8-5-cadcsd-call-recording-and-silent-monitoring/

/Roger

On Wed, Jul 11, 2012 at 7:18 PM, Madziarczyk, Jonathan
<jmad [at] cityofevanston> wrote:
> In the brief stages of trying to troubleshoot this. As I think I understood
> it, the supervisor needed to be on a spanning port for the vlan that the
> phones they want to monitor are on? Or did Cisco have a way around this?
>
>
>
> Jonathan
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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