jsteinberg at gmail
Jun 8, 2012, 2:50 PM
Post #9 of 9
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The world would be a better place if you could type any extension into that
box and have everything work properly.
On Fri, Jun 8, 2012 at 3:21 PM, Gurpreet Singh Kukreja <
tycoononway1987 [at] gmail> wrote:
> Roger,
>
> One thing i could add here is; as per the CAD "Cisco Agent Desktop User
> Guide", Page 14:
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/cad80ccxug-cm.pdf
>
> Login Notes (Atleast the document says so):
> ■Agent Desktop can control only those calls on the extension you enter in
> the Login dialog box, even if you are configured with multiple extensions.
>
> Secondly, the Agent Extension is bound to the User ID but not to the CAD
> Machine. You can use any Agent ID/Extension to login using any machine.
>
> There could also be some relation to monitoring/recording aspect of it i
> assume.
>
>
> Regards
> Gurpreet
>
>
>
>
> On Fri, Jun 8, 2012 at 2:08 PM, Roger Wiklund <roger.wiklund [at] gmail>wrote:
>
>> Thanks Ryan,
>>
>> Perhaps it's gone in 9.0 =)
>>
>> /Roger
>>
>> On Fri, Jun 8, 2012 at 6:01 PM, Ryan LaFountain <rlafount [at] cisco>
>> wrote:
>> > 80% of the CAD code is shared between UCCX and UCCE. In UCCE, you
>> specify an instrument ID when you login, so I assume this is just carryover
>> from the UCCE CAD code.
>> >
>> > That is my best guess, not familiar enough with UCCE to be 100% sure.
>> >
>> > Thank you,
>> >
>> > Ryan LaFountain
>> > Unified Contact Center
>> > Cisco Services
>> > Direct: +1 919 392 9898
>> > Hours: M - F 9:00am - 5:00pm Eastern Time
>> >
>> >
>> >
>> > On Jun 8, 2012, at 11:03 AM, Roger Wiklund wrote:
>> >
>> >> I dont get it.
>> >>
>> >> Even if you use EM, you still have to specify an IPCC extension for
>> >> the end user, hence the userid is always tied to the same extension.
>> >> So userid and password should be enough?
>> >>
>> >> /Roger
>> >>
>> >>
>> >> On Fri, Jun 8, 2012 at 4:22 PM, Jason Aarons (AM)
>> >> <jason.aarons [at] dimensiondata> wrote:
>> >>> So for testing I can change the username and extension J Someone sits
>> down
>> >>> at desk they can login with Extension Mobility and into CAD with their
>> >>> username/extension.
>> >>>
>> >>>
>> >>>
>> >>> From: cisco-voip-bounces [at] puck
>> >>> [mailto:cisco-voip-bounces [at] puck] On Behalf Of Roger
>> Wiklund
>> >>> Sent: Friday, June 08, 2012 10:09 AM
>> >>> To: Cisco VOIP
>> >>> Subject: [cisco-voip] CAD login screen, extension box.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> Stupid question perhaps, but why is there a box for extension nr when
>> >>> you login CAD?
>> >>> You can only have one IPCC extension for the end user so even have
>> >>> that box there?
>> >>>
>> >>> Thanks
>> >>> /Roger
>> >>> _______________________________________________
>> >>> cisco-voip mailing list
>> >>> cisco-voip [at] puck
>> >>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> >>>
>> >>>
>> >>> itevomcid
>> >> _______________________________________________
>> >> cisco-voip mailing list
>> >> cisco-voip [at] puck
>> >> https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
>> _______________________________________________
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>> cisco-voip [at] puck
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
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