tycoononway1987 at gmail
May 23, 2012, 11:31 AM
Post #3 of 3
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Re: Error adding in a CTI Route Point in UCCX
[In reply to]
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Error you see here means that the extension you're using to create a
Trigger from CCX is already associated with another device (RP you created
on CM). So, delete the trigger you added from CM and then try again or use
any other extension
- Gurpreet
On Tue, May 22, 2012 at 12:31 PM, Collopy, Alan <
Alan.Collopy [at] cambridgetrust> wrote:
> Hello,
>
> I'm in the UCCX Administration trying to add in a new "Cisco
> Unified CM Telephony Trigger". Before doing so, I went into Call Manager
> and created a new extension, and added it to the CTI Route Point.
> When I try to add it in UCCX, it comes back and says "Failed to
> create the CTI Route Point and corresponding Line in Cisco Unified CM.
> Any thoughts? Are there any additional configurations I need to
> do on the Call Manager? This particular Trigger is being set up on the
> Call Control Group: JTAPI Group.
>
>
> Thank you,
> *Alan M. Collopy*
> Network Administrator
> Cambridge Trust Company
> 10 Fawcett St. 6th Floor
> Cambridge, MA 02138
> Office: 617.503.5234
>
>
>
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