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ISDN PRI: Service/Option not available, unspecified

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dwolgas1 at rochester

May 16, 2012, 11:39 AM

Post #1 of 4 (589 views)
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ISDN PRI: Service/Option not available, unspecified

When we try 800 toll-free numbers from a new customer site in Puerto Rico,
we get the following (Calling and Called party numbers masked by me):

001378: May 16 15:26:41.878: ISDN Se0/1/0:23 Q931: Applying typeplan for
sw-type 0xD is 0x2 0x1, Calling num 787XXXXXXX
001379: May 16 15:26:41.882: ISDN Se0/1/0:23 Q931: Sending SETUP callref =
0x00B0 callID = 0x8031 switch = primary-ni interface = User
001380: May 16 15:26:41.882: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8
callref = 0x00B0
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98383
Exclusive, Channel 3
Calling Party Number i = 0x2181, '787XXXXXXX'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '1800XXXXXXX'
Plan:Unknown, Type:Unknown
001381: May 16 15:26:41.946: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8
callref = 0x80B0
Channel ID i = 0xA98383
Exclusive, Channel 3
001382: May 16 15:26:43.054: ISDN Se0/1/0:23 Q931: RX <- PROGRESS pd = 8
callref = 0x80B0
Cause i = 0x82BF - Service/option not available, unspecified
Progress Ind i = 0x8488 - In-band info or appropriate now available
001383: May 16 15:26:46.742: ISDN Se0/1/0:23 Q931: TX -> DISCONNECT pd = 8
callref = 0x00B0
Cause i = 0x8090 - Normal call clearing
001384: May 16 15:26:46.778: ISDN Se0/1/0:23 Q931: RX <- RELEASE pd = 8
callref = 0x80B0
001385: May 16 15:26:46.782: ISDN Se0/1/0:23 Q931: TX -> RELEASE_COMP pd =
8 callref = 0x00B0

It seems to happen with any 800 number we send, but does not seem to be
happening with 877 or 866 numbers. The toll free numbers chosen seem to be
accessible from other landlines in Puerto Rico.

Any advice is appreciated.

--
Dave Wolgast
Livonia, NY

tednugent73 at gmail

May 16, 2012, 11:58 AM

Post #2 of 4 (569 views)
Permalink

Re: ISDN PRI: Service/Option not available, unspecified [In reply to]

Appears to be a telco issue, I would get your provider on the line and find
out what they are seeing on their end

http://www.cisco.com/en/US/tech/tk801/tk379/technologies_tech_note09186a008012e95f.shtml

82

No route to specified network

The ISDN exchange receives a request to route the call through an
unrecognized intermediate network.

This cause indicates that the equipment receives a request to route the
call through a particular transit network. However, the equipment does not
recognize the network.

The equipment that sends this cause does not recognize the transit network
due to one of these reasons:

-

The transit network does not exist.
-

The transit network exists, but does not serve the equipment that sends
this cause.

This cause is supported on a network-dependent basis.

BF

Service/option not available, unspecified

The network or remote equipment cannot provide the service option that the
user requests, due to an unspecified reason. A subscription problem can
cause this issue.

On Wed, May 16, 2012 at 2:39 PM, Dave Wolgast <dwolgas1 [at] rochester>wrote:

> When we try 800 toll-free numbers from a new customer site in Puerto Rico,
> we get the following (Calling and Called party numbers masked by me):
>
> 001378: May 16 15:26:41.878: ISDN Se0/1/0:23 Q931: Applying typeplan for
> sw-type 0xD is 0x2 0x1, Calling num 787XXXXXXX
> 001379: May 16 15:26:41.882: ISDN Se0/1/0:23 Q931: Sending SETUP callref
> = 0x00B0 callID = 0x8031 switch = primary-ni interface = User
> 001380: May 16 15:26:41.882: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8
> callref = 0x00B0
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98383
> Exclusive, Channel 3
> Calling Party Number i = 0x2181, '787XXXXXXX'
> Plan:ISDN, Type:National
> Called Party Number i = 0x80, '1800XXXXXXX'
> Plan:Unknown, Type:Unknown
> 001381: May 16 15:26:41.946: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8
> callref = 0x80B0
> Channel ID i = 0xA98383
> Exclusive, Channel 3
> 001382: May 16 15:26:43.054: ISDN Se0/1/0:23 Q931: RX <- PROGRESS pd = 8
> callref = 0x80B0
> Cause i = 0x82BF - Service/option not available, unspecified
> Progress Ind i = 0x8488 - In-band info or appropriate now
> available
> 001383: May 16 15:26:46.742: ISDN Se0/1/0:23 Q931: TX -> DISCONNECT pd = 8
> callref = 0x00B0
> Cause i = 0x8090 - Normal call clearing
> 001384: May 16 15:26:46.778: ISDN Se0/1/0:23 Q931: RX <- RELEASE pd = 8
> callref = 0x80B0
> 001385: May 16 15:26:46.782: ISDN Se0/1/0:23 Q931: TX -> RELEASE_COMP pd =
> 8 callref = 0x00B0
>
> It seems to happen with any 800 number we send, but does not seem to be
> happening with 877 or 866 numbers. The toll free numbers chosen seem to be
> accessible from other landlines in Puerto Rico.
>
> Any advice is appreciated.
>
> --
> Dave Wolgast
> Livonia, NY
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

matthnick at gmail

May 16, 2012, 12:06 PM

Post #3 of 4 (559 views)
Permalink

Re: ISDN PRI: Service/Option not available, unspecified [In reply to]

First thing I would try is removing the 1, and just dialing 1800.

Then I would compare the ISDN message to an 866 or something similar and
see what you see for the plan/numbering:

Called Party Number i = 0x80, '1800XXXXXXX'
Plan:Unknown, Type:Unknown

You could try setting this to the same setting as they are accepting for a
normal LD call. Or just go through the list of permutations and see if any
work. Sometimes playing around on your own system is faster than waiting
for the service provider to tell you the problem.

It's also quite likely it's a carrier problem you can't do anything about.
I'd contact them and see if changing the dialed numbers or Plan/Type
changes the outcome.

-nick

On Wed, May 16, 2012 at 2:39 PM, Dave Wolgast <dwolgas1 [at] rochester>wrote:

> When we try 800 toll-free numbers from a new customer site in Puerto Rico,
> we get the following (Calling and Called party numbers masked by me):
>
> 001378: May 16 15:26:41.878: ISDN Se0/1/0:23 Q931: Applying typeplan for
> sw-type 0xD is 0x2 0x1, Calling num 787XXXXXXX
> 001379: May 16 15:26:41.882: ISDN Se0/1/0:23 Q931: Sending SETUP callref
> = 0x00B0 callID = 0x8031 switch = primary-ni interface = User
> 001380: May 16 15:26:41.882: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8
> callref = 0x00B0
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98383
> Exclusive, Channel 3
> Calling Party Number i = 0x2181, '787XXXXXXX'
> Plan:ISDN, Type:National
> Called Party Number i = 0x80, '1800XXXXXXX'
> Plan:Unknown, Type:Unknown
> 001381: May 16 15:26:41.946: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8
> callref = 0x80B0
> Channel ID i = 0xA98383
> Exclusive, Channel 3
> 001382: May 16 15:26:43.054: ISDN Se0/1/0:23 Q931: RX <- PROGRESS pd = 8
> callref = 0x80B0
> Cause i = 0x82BF - Service/option not available, unspecified
> Progress Ind i = 0x8488 - In-band info or appropriate now
> available
> 001383: May 16 15:26:46.742: ISDN Se0/1/0:23 Q931: TX -> DISCONNECT pd = 8
> callref = 0x00B0
> Cause i = 0x8090 - Normal call clearing
> 001384: May 16 15:26:46.778: ISDN Se0/1/0:23 Q931: RX <- RELEASE pd = 8
> callref = 0x80B0
> 001385: May 16 15:26:46.782: ISDN Se0/1/0:23 Q931: TX -> RELEASE_COMP pd =
> 8 callref = 0x00B0
>
> It seems to happen with any 800 number we send, but does not seem to be
> happening with 877 or 866 numbers. The toll free numbers chosen seem to be
> accessible from other landlines in Puerto Rico.
>
> Any advice is appreciated.
>
> --
> Dave Wolgast
> Livonia, NY
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

jason.aarons at dimensiondata

May 16, 2012, 12:12 PM

Post #4 of 4 (574 views)
Permalink

Re: ISDN PRI: Service/Option not available, unspecified [In reply to]

Usually a dedicated toll free circuit you can't dial tool free. I doubt that is it.

If you setup the router to cut thru the inband message what does the carrier recording say? Regardless you need to involve the carrier for them to tell you why.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Dave Wolgast
Sent: Wednesday, May 16, 2012 2:40 PM
To: Cisco VOIP Newsletter - puck.nether.net
Subject: [cisco-voip] ISDN PRI: Service/Option not available, unspecified

When we try 800 toll-free numbers from a new customer site in Puerto Rico, we get the following (Calling and Called party numbers masked by me):

001378: May 16 15:26:41.878: ISDN Se0/1/0:23 Q931: Applying typeplan for sw-type 0xD is 0x2 0x1, Calling num 787XXXXXXX
001379: May 16 15:26:41.882: ISDN Se0/1/0:23 Q931: Sending SETUP callref = 0x00B0 callID = 0x8031 switch = primary-ni interface = User
001380: May 16 15:26:41.882: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8 callref = 0x00B0
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98383
Exclusive, Channel 3
Calling Party Number i = 0x2181, '787XXXXXXX'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '1800XXXXXXX'
Plan:Unknown, Type:Unknown
001381: May 16 15:26:41.946: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x80B0
Channel ID i = 0xA98383
Exclusive, Channel 3
001382: May 16 15:26:43.054: ISDN Se0/1/0:23 Q931: RX <- PROGRESS pd = 8 callref = 0x80B0
Cause i = 0x82BF - Service/option not available, unspecified
Progress Ind i = 0x8488 - In-band info or appropriate now available
001383: May 16 15:26:46.742: ISDN Se0/1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x00B0
Cause i = 0x8090 - Normal call clearing
001384: May 16 15:26:46.778: ISDN Se0/1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x80B0
001385: May 16 15:26:46.782: ISDN Se0/1/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x00B0

It seems to happen with any 800 number we send, but does not seem to be happening with 877 or 866 numbers. The toll free numbers chosen seem to be accessible from other landlines in Puerto Rico.

Any advice is appreciated.

--
Dave Wolgast
Livonia, NY

itevomcid

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