cvoip at tannerezell
May 10, 2012, 6:32 AM
Post #2 of 3
There are a number of ways you can capture that information. The two I've seen most used:
Store that information in a Call Variable.
Write that information to a document in the document repository.
The advantage of using a call variable is you can report on that information directly with the HRC.
The advantage of using a document is you can store as much information as you'd like, but reporting on it will take manual intervention.
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On May 9, 2012, at 10:07 AM, Terry Oakley wrote:
> I have a just installed a new UCCX script (my most complicated yet J) that has a number of menu prompts directing the caller to various departments within our College. Is there a way to capture, on a daily basis, how many times customers choose any of the options? I have been looking at the different step options and cannot get my head around the right options to use. I understand I can do an increment a counter each time a prompt is chosen, I just donít understand now I can capture that info before the call is completed and retain it.
> Any suggestions as to good manuals beside the Cisco manuals would be appreciated as well. Currently using UCCX 5 Standard addition. Hopefully upgrading this summer.. J
> Terry Oakley
> Telecommunication Coordinator, | Information Technology Services
> 100 College Blvd | Red Deer, AB T4N 5H5
> Tel (403) 342-3521 | Terry.Oakley [at] rdc
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