cvoip at tannerezell
May 10, 2012, 6:32 AM
Post #2 of 3
(398 views)
Permalink
|
There are a number of ways you can capture that information. The two I've seen most used:
Store that information in a Call Variable.
Write that information to a document in the document repository.
The advantage of using a call variable is you can report on that information directly with the HRC.
The advantage of using a document is you can store as much information as you'd like, but reporting on it will take manual intervention.
Tanner
Cisco Unified Communications Manager 8: Expert Administration Cookbook now available! http://amzn.to/GH4NdI
Connect with me on LinkedIn! linkd.in/Imju6x
On May 9, 2012, at 10:07 AM, Terry Oakley wrote:
> I have a just installed a new UCCX script (my most complicated yet J) that has a number of menu prompts directing the caller to various departments within our College. Is there a way to capture, on a daily basis, how many times customers choose any of the options? I have been looking at the different step options and cannot get my head around the right options to use. I understand I can do an increment a counter each time a prompt is chosen, I just don’t understand now I can capture that info before the call is completed and retain it.
>
> Any suggestions as to good manuals beside the Cisco manuals would be appreciated as well. Currently using UCCX 5 Standard addition. Hopefully upgrading this summer.. J
>
> Thanks
>
> Terry
>
> Terry Oakley
> Telecommunication Coordinator, | Information Technology Services
> 100 College Blvd | Red Deer, AB T4N 5H5
> Tel (403) 342-3521 | Terry.Oakley [at] rdc
> <image001.jpg>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
|
image001.jpg
