jgale99 at hotmail
Apr 27, 2012, 6:30 AM
Post #2 of 2
There is no reason why logging in/out of EM should break the BLF in CUEAC and require a restart, it sounds like there maybe a CTI issue in sending the information to the CUEAC server which a restart resolves.
Have you retried a restart of the CTI Server and then CUEAC Server to see if this then works correctly?
I would suggest a TAC case to see why that information stops coming through.
Date: Fri, 27 Apr 2012 09:08:45 +0100
From: ciscovoipuser [at] gmail
To: cisco-voip [at] puck
Subject: [cisco-voip] CUEAC - BLF & Extension Mobility
We have deployed CUCM 8.5x & the latest CUEAC server & client for one of our customers who uses Extension Mobility within their estate.
We have monitored an issue with BLF updates on users who logout/in on EM. The BLF status does not refresh unless we restart the BLF Plug-in within Service Management on the CUEAC server.
Obviously this is not ideal as the Operator's find the user's BLF status as 'Out of Service'. We have a workaround where we have set Windows Scheduler to restart the BLF Plug-in service every 24 hours.
Does anyone have a better fix or workaround? Are there any registry settings we can modify to restart or resynch the BLF Plug-in service in an more efficient manner?
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