Chris.Clouse at cdw
Apr 4, 2012, 3:38 PM
Post #7 of 7
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Would the call consult transfer step work for you in this scenario?
~Chris
From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Chris Martin
Sent: Wednesday, April 04, 2012 2:14 PM
To: Mike King
Cc: Cisco VoIPoE List
Subject: Re: [cisco-voip] External Hunt List
I cannot think of a way to script UCCX to place a caller on hold and while on hold, proceed to run and call cell phones and allow the called cell phone to accept or reject the call, then when accepted to transfer the caller to that person.. You could use Unity for that as stated before but thats for a single user and once UCCX calls Unity it will release control of it.
Perhaps someone else can think of an idea... I'll mull it over and shoot you an email if anything else comes to mind.
Chris
On Wed, Apr 4, 2012 at 10:14 AM, Mike King <me [at] mpking<mailto:me [at] mpking>> wrote:
I've never scripted with UCCX before.
An outbound dialer would be almost perfect I think.
User dials number
System puts user on hold,
Calls number, upon answer, plays greeting saying 1 to accept, 2 to ignore
If engineer presses 1, they are connected.
if 2, or 10 seconds goes by, try next number.
If no numbers left, play user a message that says no-one answered, and hang up.
This should be possible in UCCX, right?
Mike
On Wed, Apr 4, 2012 at 9:26 AM, Chris Martin <clm.ccie [at] gmail<mailto:clm.ccie [at] gmail>> wrote:
What about using UCCX with an ordered list of consult transfers? Would have to watch your timer though or they could be just dropped into the cell phone voicemail.
Chris
On Tue, Apr 3, 2012 at 10:30 AM, Mike King <me [at] mpking<mailto:me [at] mpking>> wrote:
I agree with you. Cell phones are a bear.
I looked up call screening, but I can't think of a way to throw it into the mix to do something constructive? Did you have something specific in mind, or just like me, were worried about the call times on Cell phones.
Mike
On Tue, Apr 3, 2012 at 10:57 AM, Nate VanMaren <VanMarenNP [at] ldschurch<mailto:VanMarenNP [at] ldschurch>> wrote:
I don't think hunt calls will call a remote destination? Or is it that you cannot log a remote destination out of a hunt group.
My strong suggestion is use a system that makes the called person hit a button to confirm they answered it. Too many scenarios in which timers break down.
...Maybe unity connection call screening features?
-Nate
From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Mike King
Sent: Monday, April 02, 2012 7:21 PM
To: Cisco VoIPoE List
Subject: [cisco-voip] External Hunt List
I've been tasked with coming up with a hunt list for external cells.
Boss wants a number that hunts through Cell phones.
I realize the difficultly of hitting Cell phones as targets.
Tools I have available:
CUCM 8.5
UCCX 8.5
Unity Connection
What I've come up with so far is:
Use Mobile Connect, let it deal with it being a cell phone. Give each Cell an extension (Well, give each extension a Cell phone, but you get the point)
Setup the Hunt to cycle thru Mobile Connect extensions.
Anyone got other suggestions?
Mike
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