avholloway+cisco-voip at gmail
Oct 23, 2010, 5:12 PM
Post #3 of 3
UCCX requires them to be an Agent first.
Re: Compliance recording Feature of UCCX 8
[In reply to]
Calabrio's Monitoring and Recording server with a Compliance Recording
license can record the audio of any phone, agent, non-agent, lobby, etc.
On Fri, Oct 22, 2010 at 12:42 PM, zohaib shabir <zohaibshabir [at] gmail>wrote:
> Hi All,
> can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
> users without converting them to UCCX agents, or is it necessary for every
> CUCM user to be converted into agent, before doing compliance recording.
> Actually i have a customer who wants only call recording but no agents.
> Zohaib Shabir
> cisco-voip mailing list
> cisco-voip [at] puck