Mailing List Archive: Cisco: VOIP

Compliance recording Feature of UCCX 8

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zohaibshabir at gmail

Oct 22, 2010, 10:42 AM

Post #1 of 3 (1239 views)
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Compliance recording Feature of UCCX 8

Hi All,
can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
users without converting them to UCCX agents, or is it necessary for every
CUCM user to be converted into agent, before doing compliance recording.
Actually i have a customer who wants only call recording but no agents.

--
Regards,
Zohaib Shabir
Ph:+92-302-8232689

bill at hitechconnection

Oct 22, 2010, 10:49 AM

Post #2 of 3 (1233 views)
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Re: Compliance recording Feature of UCCX 8 [In reply to]

Well the recording is a feature of UCCX not CUCM so if you want to record
the calls using UCCX they would all need to be agents.

Your customer needs to look at a third party recording solution.

_____

From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of zohaib shabir
Sent: Friday, October 22, 2010 12:43 PM
To: cisco-voip [at] puck-nether
Subject: [cisco-voip] Compliance recording Feature of UCCX 8

Hi All,
can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
users without converting them to UCCX agents, or is it necessary for every
CUCM user to be converted into agent, before doing compliance recording.
Actually i have a customer who wants only call recording but no agents.

--
Regards,
Zohaib Shabir
Ph:+92-302-8232689

avholloway+cisco-voip at gmail

Oct 23, 2010, 5:12 PM

Post #3 of 3 (1226 views)
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Re: Compliance recording Feature of UCCX 8 [In reply to]

UCCX requires them to be an Agent first.

Calabrio's Monitoring and Recording server with a Compliance Recording
license can record the audio of any phone, agent, non-agent, lobby, etc.

Anthony

On Fri, Oct 22, 2010 at 12:42 PM, zohaib shabir <zohaibshabir [at] gmail>wrote:

> Hi All,
> can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
> users without converting them to UCCX agents, or is it necessary for every
> CUCM user to be converted into agent, before doing compliance recording.
> Actually i have a customer who wants only call recording but no agents.
>
> --
> Regards,
> Zohaib Shabir
> Ph:+92-302-8232689
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

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