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Load Authentication Failed

 

 

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nobrien at datapac

Dec 1, 2009, 3:04 AM

Post #1 of 4 (5885 views)
Permalink
Load Authentication Failed

Hey Guys,



I'm building a call manager 7.1 cluster and have been going along
relatively smoothly until I plugged in a phone!!



I've been testing with some 7945's that I had spare and they are working
fine. They upgraded their firmware when they registered and all was
good.



The customer has actually bought 7942/7962's. I plugged in a couple to
test and when they begin to do the firmware upgrade I get "Auth Fail" in
the upgrade window. They then reset and boot into normal mode. When I
check the device log, I see "Load Authentication Failed".



I'm using the PUB as the primary TFTP server, I'm going to try using the
SUB now.



I've searched around and can't seem to find anything related to this
issue.



Thanks in advance,


Neil



Regards,



Neil O'Brien

Network Engineer



Datapac Ltd

Phone: +353 1 426 3500

Fax: +353 1 426 3501

Email: nobrien [at] datapac

Web: www.datapac.com







Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav
ERP | EPOS Retail Solutions | IT Consumables


nobrien at datapac

Dec 1, 2009, 3:07 AM

Post #2 of 4 (5838 views)
Permalink
Re: Load Authentication Failed [In reply to]

I should also add that I have updated/changed the firmware file in case
it was corrupt but no joy.



Regards,



Neil O'Brien

Network Engineer



Datapac Ltd

Phone: +353 1 426 3500

Fax: +353 1 426 3501

Email: nobrien [at] datapac

Web: www.datapac.com







Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav
ERP | EPOS Retail Solutions | IT Consumables



From: O'Brien, Neil
Sent: 01 December 2009 11:05
To: cisco-voip [at] puck
Subject: Load Authentication Failed



Hey Guys,



I'm building a call manager 7.1 cluster and have been going along
relatively smoothly until I plugged in a phone!!



I've been testing with some 7945's that I had spare and they are working
fine. They upgraded their firmware when they registered and all was
good.



The customer has actually bought 7942/7962's. I plugged in a couple to
test and when they begin to do the firmware upgrade I get "Auth Fail" in
the upgrade window. They then reset and boot into normal mode. When I
check the device log, I see "Load Authentication Failed".



I'm using the PUB as the primary TFTP server, I'm going to try using the
SUB now.



I've searched around and can't seem to find anything related to this
issue.



Thanks in advance,


Neil



Regards,



Neil O'Brien

Network Engineer



Datapac Ltd

Phone: +353 1 426 3500

Fax: +353 1 426 3501

Email: nobrien [at] datapac

Web: www.datapac.com







Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav
ERP | EPOS Retail Solutions | IT Consumables


bernhard.albler at nts

Dec 1, 2009, 3:12 AM

Post #3 of 4 (5840 views)
Permalink
Re: Load Authentication Failed [In reply to]

Hi,

there is known issue (documented in the release notes for 8.5(2)SR1):
Basically phones with fw 8.3 and earlier will only upgrade to 8.5.2 and not do SR1 directly.

you need to first go to a newer fw (like 8.5.2) and only then can upgrade to 8.5.2sr1 and 8.5.3

regards
benrhard
------------------------------------------
Bernhard Albler, CCIE #23747 (Voice), NTS AG
Tel.: +43 (1) 867 6776 -516, email: balbler [at] nts
_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip


nobrien at datapac

Dec 1, 2009, 3:18 AM

Post #4 of 4 (5842 views)
Permalink
Re: Load Authentication Failed [In reply to]

Thanks Bernhard, I appreciate the quick reply. I'll give it a shot.

Regards,
 
Neil O'Brien
Network Engineer

Datapac Ltd
Phone: +353 1 426 3500
Fax:    +353 1 426 3501
Email:  nobrien [at] datapac
Web:   www.datapac.com



Datapac is the leading Irish business technologies provider
IT Maintenance & Managed Services | Virtualisation & Storage Solutions | Microsoft Infrastructure Solutions
Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav ERP | EPOS Retail Solutions | IT Consumables


-----Original Message-----
From: Bernhard Albler [mailto:bernhard.albler [at] nts]
Sent: 01 December 2009 11:12
To: O'Brien, Neil; cisco-voip [at] puck
Subject: AW: Load Authentication Failed

Hi,

there is known issue (documented in the release notes for 8.5(2)SR1):
Basically phones with fw 8.3 and earlier will only upgrade to 8.5.2 and not do SR1 directly.

you need to first go to a newer fw (like 8.5.2) and only then can upgrade to 8.5.2sr1 and 8.5.3

regards
benrhard
------------------------------------------
Bernhard Albler, CCIE #23747 (Voice), NTS AG
Tel.: +43 (1) 867 6776 -516, email: balbler [at] nts
_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

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