mike.lydick at gmail
Nov 24, 2009, 11:30 AM
Post #3 of 3
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Re: TAPS will not load UCCX 7.0.1SR4 and UCM 7.1.3
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Thanks. But the install file for UCM 7.13 is either corrupt or has the wrong
files. To get Taps to work you have extract the plugin files and just run
setup.exe not the isscript.msi. After that you can install the AAR as
described.
Best Regards,
Mike Lydick
On Tue, Nov 24, 2009 at 1:26 PM, Bernard Pickett (berpicke) <
berpicke [at] cisco> wrote:
> Hello Mike.
>
> Use the following procedure.
>
> Procedure to run TAPS application.
>
> 1 ) Download TAPS plug-in from CallManager. a) Login to CallManager
> b) Go to Application -> Plugins c) Download Cisco TAPS for Windows and
> install it on your CRS box (from where you are running appadmin ).
> d) After it gets successfully installed on the CRS, it will create a
> directory C:\TAPS and a file called TAPS AAR.aar inside TAPS directory.
>
>
> 2) Go to AppAdmin page. a) Go to Applications -> AAR Management.
> b) Browse to C:\TAPS \TAPS AAR.aar and click on upload. c) You
> should get the following message: "C:\Program
> Files\wfavvid\Prompts\user\en_US\TAPS" folder will also get created and
> various prompts will be there inside this folder. End of upload.
>
> 3) Restart the UCCX Node Manager service.
>
> 4) Go to Appadmin > Application Management and choose the TAPS.aef
> script for the tAPS application and click update. You should receive the
> operation has been executed successfully message.
>
>
> Also verify you are utilizing the TAPS service on the CCM publisher.
>
> In mostly all cases a restart of the NM solved the issue.
>
> The only issue I have ever had w\ TAPS UCCX 7.x was the correct
> classpath was not being set, so that when the customer went to Appadmin
> > Application Mgr and tried to add the TAPS.aef to the TAPS app, it gave
> an error stating, "An error occurred while loading the Script
> SCRIPT[TAPS.aef]. Please
> check log for more details.".
>
> To resolve, we restarted the Administration subsystem and then we were
> able to successfully add the TAPS.aef script to the TAPS application.
>
>
> Bernard
>
>
> -----Original Message-----
> From: cisco-voip-bounces [at] puck
> [mailto:cisco-voip-bounces [at] puck] On Behalf Of Mike Lydick
> Sent: Thursday, November 19, 2009 5:31 PM
> To: cisco-voip [at] puck
> Subject: [cisco-voip] TAPS will not load UCCX 7.0.1SR4 and UCM 7.1.3
>
> UCCX 7.0.1SR4 and UCM 7.1.3
> installed the TAPS plugin from UCM.
>
>
>
> Has anyone got this working? Using the TAPS.AAR to load the applicaiton.
> The AAR appears to build the TAPS Application but if you open there are
> is a pop-up error with the TAPS.AEF script. Call the trigger and an
> error is reported.
>
>
>
>
>
>
>
>
>
> Best Regards,
>
> Mike Lydick
>
>
>
>
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