svoll.voip at gmail
Nov 23, 2009, 7:49 AM
Post #3 of 3
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Re: UCCx 5.0 agent from one queue to another
[In reply to]
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yep.
It took a restart of the node manager.
got to love that.
Scott
On Mon, Nov 23, 2009 at 6:13 AM, Jeff Ruttman <ruttmanj [at] carewisc> wrote:
> I think you've missed nothing, Scott. You can try the "sync directory
> services" in desktop admin, but that didn't work for me when I had the exact
> problem you've described. A reboot of the server was the only thing that
> helped me. After the reboot, desktop admin showed correctly and then the
> agent received calls from the right queue.
>
> Thanks
> jeff
>
> ------------------------------
> *From:* cisco-voip-bounces [at] puck [mailto:
> cisco-voip-bounces [at] puck] *On Behalf Of *Scott Voll
> *Sent:* Friday, November 20, 2009 3:50 PM
> *To:* cisco-voip [at] puck
> *Subject:* [cisco-voip] UCCx 5.0 agent from one queue to another
>
> I'm trying to move an agent from one queue to another. assigned the skill,
> changed the team, the queue is skill based but have also changed the
> resource group. But the agent is still getting the first queues calls.
>
> I have logged the agent on and off multiple times. in the desktop admin,
> things still show incorrectly. what have I missed?
>
> Scott
>
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