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Masking Caller ID and Translation Patterns

  

 
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thuffman at rosettastone

Nov 17, 2009, 10:47 AM

Post #1 of 17 (1374 views)
Permalink
Masking Caller ID and Translation Patterns
All,

I'm having an issue masking caller ID. We have an external call center that we're currently passing calls to. For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field. For whatever reason, it will send the number you're calling from. I do not have the box checked to "Use Calling Party's External Phone Number Mask." Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA678C]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.
Attachments: image001.jpg (1.91 KB)


cristobalpriego at gmail

Nov 17, 2009, 12:00 PM

Post #2 of 17 (1334 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
You can manipulate the caller Id at the phone level, route pattern,
route group or gateway. I make sure those places don't have anything
that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim"
<thuffman [at] rosettastone> wrote:

> All,
>
>
>
> I’m having an issue masking caller ID. We have an external call cen
> ter that we’re currently passing calls to. For reporting purposes,
> the calls that we’re passing to them are going through a translation
> pattern that should pass the Caller ID to them as the number I set
> in the “External Phone Number Mask” field. For whatever reason,
> it will send the number you’re calling from. I do not have the box
> checked to “Use Calling Party’s External Phone Number Mask.”
> Any ideas?
>
>
>
> Thanks,
>
>
>
> Tim Huffman
>
> Rosetta Stone®
>
> Cisco Telephony Administrator
>
> T (540) 236-5077
>
> (800) 788-0822
>
> RosettaStone.com
>
> <image001.jpg>
>
> This e-mail and any attachments thereto are intended only for use by
> the addressee(s) named herein and may contain legally privileged and/
> or confidential information. If you are not the intended recipient
> of this e-mail, you are hereby notified that any dissemination,
> distribution or copying of this email, and any attachments thereto,
> is strictly prohibited. If you receive this email in error please
> contact the sender by reply email and destroy all copies of the
> original message.
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip


thuffman at rosettastone

Nov 17, 2009, 12:12 PM

Post #3 of 17 (1334 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits. All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6798]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I’m having an issue masking caller ID. We have an external call center that we’re currently passing calls to. For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field. For whatever reason, it will send the number you’re calling from. I do not have the box checked to “Use Calling Party’s External Phone Number Mask.” Any ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip
Attachments: image001.jpg (1.91 KB)


george.hendrix at l-3com

Nov 17, 2009, 12:48 PM

Post #4 of 17 (1345 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
So do you have calls coming in…hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?



Bill Hendrix

L-3 Communications

george.hendrix [at] l-3com

EITS Service Desk: 1-800-871-9983

Service Desk email: L-3IT.Help [at] l-3com <mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns



All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits. All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.



Any other ideas?



Thanks,



Tim Huffman

Rosetta Stone®

Cisco Telephony Administrator

T (540) 236-5077

(800) 788-0822

RosettaStone.com



This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.



From: Cristobal Priego [mailto:cristobalpriego [at] gmail]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns



You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone


On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone> wrote:

All,



I’m having an issue masking caller ID. We have an external call center that we’re currently passing calls to. For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field. For whatever reason, it will send the number you’re calling from. I do not have the box checked to “Use Calling Party’s External Phone Number Mask.” Any ideas?



Thanks,



Tim Huffman

Rosetta Stone®

Cisco Telephony Administrator

T (540) 236-5077

(800) 788-0822

RosettaStone.com

<image001.jpg>

This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.



_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip
Attachments: image001.jpg (1.91 KB)


thuffman at rosettastone

Nov 17, 2009, 12:56 PM

Post #5 of 17 (1338 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA679E]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com [mailto:george.hendrix [at] l-3com]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in…hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits. All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA679E]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I’m having an issue masking caller ID. We have an external call center that we’re currently passing calls to. For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field. For whatever reason, it will send the number you’re calling from. I do not have the box checked to “Use Calling Party’s External Phone Number Mask.” Any ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip
Attachments: image001.jpg (1.91 KB)


thuffman at rosettastone

Nov 18, 2009, 7:43 AM

Post #6 of 17 (1301 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
Any other ideas on this?

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA683C]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA683C]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com [mailto:george.hendrix [at] l-3com]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in…hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits. All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA683C]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I’m having an issue masking caller ID. We have an external call center that we’re currently passing calls to. For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field. For whatever reason, it will send the number you’re calling from. I do not have the box checked to “Use Calling Party’s External Phone Number Mask.” Any ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip
Attachments: image001.jpg (1.91 KB)


VanMarenNP at ldschurch

Nov 18, 2009, 7:59 AM

Post #7 of 17 (1302 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA682D]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA682D]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com [mailto:george.hendrix [at] l-3com]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in…hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits. All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA682D]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I’m having an issue masking caller ID. We have an external call center that we’re currently passing calls to. For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field. For whatever reason, it will send the number you’re calling from. I do not have the box checked to “Use Calling Party’s External Phone Number Mask.” Any ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip


NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Attachments: image001.jpg (1.91 KB)


thuffman at rosettastone

Nov 18, 2009, 12:19 PM

Post #8 of 17 (1294 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
I’m using 7.0.1

This issue has changed a little since I last posted. I’ve found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I’m trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it’s one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I’m missing? This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6862]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6862]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6862]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com [mailto:george.hendrix [at] l-3com]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in…hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits. All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6862]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I’m having an issue masking caller ID. We have an external call center that we’re currently passing calls to. For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field. For whatever reason, it will send the number you’re calling from. I do not have the box checked to “Use Calling Party’s External Phone Number Mask.” Any ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip


NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Attachments: image001.jpg (1.91 KB)


VanMarenNP at ldschurch

Nov 18, 2009, 12:21 PM

Post #9 of 17 (1293 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
Have your service provider open it up so you can send anything.

Usually once I ask they open it up. Some providers lock it down to being with, some don’t.

-Nate

From: Huffman, Tim [mailto:thuffman [at] rosettastone]
Sent: Wednesday, November 18, 2009 1:20 PM
To: Nate VanMaren; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

I’m using 7.0.1

This issue has changed a little since I last posted. I’ve found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I’m trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it’s one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I’m missing? This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6851]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6851]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6851]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com [mailto:george.hendrix [at] l-3com]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in…hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits. All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6851]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I’m having an issue masking caller ID. We have an external call center that we’re currently passing calls to. For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field. For whatever reason, it will send the number you’re calling from. I do not have the box checked to “Use Calling Party’s External Phone Number Mask.” Any ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip


NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Attachments: image001.jpg (1.91 KB)


george.hendrix at l-3com

Nov 18, 2009, 12:26 PM

Post #10 of 17 (1293 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
Sounds like it could be a provider issue. I know I have ran into this issue with Verizon. And they would not allow us to mask using a number we don’t own. Of course, maybe we didn’t scream at them loud enough…





Bill Hendrix

L-3 Communications

george.hendrix [at] l-3com

EITS Service Desk: 1-800-871-9983

Service Desk email: L-3IT.Help [at] l-3com <mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 3:20 PM
To: Nate VanMaren; cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns



I’m using 7.0.1



This issue has changed a little since I last posted. I’ve found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I’m trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it’s one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I’m missing? This is in our UK office if that changes things.



Any help would be appreciated.



Thanks,



Tim Huffman

Rosetta Stone®

Cisco Telephony Administrator

T (540) 236-5077

(800) 788-0822

RosettaStone.com



This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.



From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns



What CM version, can you use calling party transformations?



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns



Any other ideas on this?



Tim Huffman

Rosetta Stone®

Cisco Telephony Administrator

T (540) 236-5077

(800) 788-0822

RosettaStone.com



This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns



The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.



Thanks,



Tim Huffman

Rosetta Stone®

Cisco Telephony Administrator

T (540) 236-5077

(800) 788-0822

RosettaStone.com



This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.



From: george.hendrix [at] l-3com [mailto:george.hendrix [at] l-3com]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns



So do you have calls coming in…hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?



Bill Hendrix

L-3 Communications

george.hendrix [at] l-3com

EITS Service Desk: 1-800-871-9983

Service Desk email: L-3IT.Help [at] l-3com <mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns



All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits. All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.



Any other ideas?



Thanks,



Tim Huffman

Rosetta Stone®

Cisco Telephony Administrator

T (540) 236-5077

(800) 788-0822

RosettaStone.com



This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.



From: Cristobal Priego [mailto:cristobalpriego [at] gmail]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns



You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone


On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone> wrote:

All,



I’m having an issue masking caller ID. We have an external call center that we’re currently passing calls to. For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field. For whatever reason, it will send the number you’re calling from. I do not have the box checked to “Use Calling Party’s External Phone Number Mask.” Any ideas?



Thanks,



Tim Huffman

Rosetta Stone®

Cisco Telephony Administrator

T (540) 236-5077

(800) 788-0822

RosettaStone.com

<image001.jpg>

This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.



_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip



NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Attachments: image001.jpg (1.91 KB)


me at mpking

Nov 19, 2009, 10:41 AM

Post #11 of 17 (1270 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
We had to sign paperwork with Verizon promising "to solemnly swear" not to
commit fraud, or no good. (Quotes added for comic relief)

On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix [at] l-3com> wrote:

> Sounds like it could be a provider issue. I know I have ran into this
> issue with Verizon. And they would not allow us to mask using a number we
> dont own. Of course, maybe we didnt scream at them loud enough
>
>
>
>
>
> Bill Hendrix
>
> L-3 Communications
>
> george.hendrix [at] l-3com
>
> EITS Service Desk: 1-800-871-9983
>
> Service Desk email: L-3IT.Help [at] l-3com<L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>
>
>
>
> *From:* cisco-voip-bounces [at] puck [mailto:
> cisco-voip-bounces [at] puck] *On Behalf Of *Huffman, Tim
>
> *Sent:* Wednesday, November 18, 2009 3:20 PM
> *To:* Nate VanMaren; cisco-voip [at] puck
>
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> Im using 7.0.1
>
>
>
> This issue has changed a little since I last posted. Ive found that I can
> mask calls, just not mask calls to any number I want, only DIDs that we
> own. Im trying to mask a TFN for outbound calls. This TFN does not
> terminate into our system currently. The only numbers I can mask are our
> internal DIDs that are terminated to our system. As long as its one we
> own, I can mask. I need to be able to mask TFNs as the outbound call.
> Could this be a Service Provider issue, or a setting that Im missing? This
> is in our UK office if that changes things.
>
>
>
> Any help would be appreciated.
>
>
>
> Thanks,
>
>
>
> *Tim Huffman*
>
> Rosetta Stone
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> [image: logo]
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> *From:* Nate VanMaren [mailto:VanMarenNP [at] ldschurch]
> *Sent:* Wednesday, November 18, 2009 10:59 AM
> *To:* Huffman, Tim; cisco-voip [at] puck
> *Subject:* RE: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> What CM version, can you use calling party transformations?
>
>
>
> *From:* cisco-voip-bounces [at] puck [mailto:
> cisco-voip-bounces [at] puck] *On Behalf Of *Huffman, Tim
> *Sent:* Wednesday, November 18, 2009 8:44 AM
> *To:* cisco-voip [at] puck
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> Any other ideas on this?
>
>
>
> *Tim Huffman*
>
> Rosetta Stone
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> [image: logo]
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> *From:* cisco-voip-bounces [at] puck [mailto:
> cisco-voip-bounces [at] puck] *On Behalf Of *Huffman, Tim
> *Sent:* Tuesday, November 17, 2009 3:57 PM
> *To:* george.hendrix [at] l-3com; Cristobal Priego
> *Cc:* cisco-voip [at] puck
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> The Script does a database dip to an external database to determine the
> extension (based on certain variables) to redirect to, which is the
> translation pattern, which then should mask the Caller ID and send the call
> out.
>
>
>
> Thanks,
>
>
>
> *Tim Huffman*
>
> Rosetta Stone
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> [image: logo]
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> *From:* george.hendrix [at] l-3com [mailto:george.hendrix [at] l-3com]
> *Sent:* Tuesday, November 17, 2009 3:49 PM
> *To:* Huffman, Tim; Cristobal Priego
> *Cc:* cisco-voip [at] puck
> *Subject:* RE: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> So do you have calls coming inhits your CCX box and then you have the CCX
> box forwarding the call via the application script or forward all on the CTI
> Route point/Trigger?
>
>
>
> Bill Hendrix
>
> L-3 Communications
>
> george.hendrix [at] l-3com
>
> EITS Service Desk: 1-800-871-9983
>
> Service Desk email: L-3IT.Help [at] l-3com<L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>
>
>
>
> *From:* cisco-voip-bounces [at] puck [mailto:
> cisco-voip-bounces [at] puck] *On Behalf Of *Huffman, Tim
> *Sent:* Tuesday, November 17, 2009 3:12 PM
> *To:* Cristobal Priego
> *Cc:* cisco-voip [at] puck
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> All outbound calls from regular phones will pass the Caller ID. The
> Translation patterns that Im using are receiving calls from our UCCX
> machine and masking the Caller ID before sending out to the external call
> center. I have all of the Translation Patterns setup to have the field
> External Phone Number Mask populated with the correct digits. All route
> patterns have Use Calling Partys External Phone Number Mask checked,
> which should allow the translation patterns to be able to mask. Given the
> regular phones and translation patterns are using the same Route Group, that
> shouldnt be the issue.
>
>
>
> Any other ideas?
>
>
>
> Thanks,
>
>
>
> *Tim Huffman*
>
> Rosetta Stone
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> [image: logo]
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> *From:* Cristobal Priego [mailto:cristobalpriego [at] gmail]
> *Sent:* Tuesday, November 17, 2009 3:01 PM
> *To:* Huffman, Tim
> *Cc:* cisco-voip [at] puck
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> You can manipulate the caller Id at the phone level, route pattern, route
> group or gateway. I make sure those places don't have anything that you
> don't want
>
> Sent from my iPhone
>
>
> On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone>
> wrote:
>
> All,
>
>
>
> Im having an issue masking caller ID. We have an external call center
> that were currently passing calls to. For reporting purposes, the calls
> that were passing to them are going through a translation pattern that
> should pass the Caller ID to them as the number I set in the External Phone
> Number Mask field. For whatever reason, it will send the number youre
> calling from. I do not have the box checked to Use Calling Partys
> External Phone Number Mask. Any ideas?
>
>
>
> Thanks,
>
>
>
> *Tim Huffman*
>
> Rosetta Stone
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> <image001.jpg>
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> NOTICE: This email message is for the sole use of the intended recipient(s)
> and may contain confidential and privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply email and destroy all
> copies of the original message.
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
Attachments: image001.jpg (1.91 KB)


thuffman at rosettastone

Nov 19, 2009, 11:40 AM

Post #12 of 17 (1271 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
That's definitely good to know.

It's a UK Telco so who knows what rules they have. I've written the email but haven't heard back.

I'll let you know the outcome.

Thanks for all of the help.

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6926]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Mike King
Sent: Thursday, November 19, 2009 1:42 PM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

We had to sign paperwork with Verizon promising "to solemnly swear" not to commit fraud, or no good. (Quotes added for comic relief)
On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>> wrote:
Sounds like it could be a provider issue. I know I have ran into this issue with Verizon. And they would not allow us to mask using a number we don't own. Of course, maybe we didn't scream at them loud enough...


Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim

Sent: Wednesday, November 18, 2009 3:20 PM
To: Nate VanMaren; cisco-voip [at] puck<mailto:cisco-voip [at] puck>

Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

I'm using 7.0.1

This issue has changed a little since I last posted. I've found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I'm trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it's one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I'm missing? This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6926]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch<mailto:VanMarenNP [at] ldschurch>]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6926]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6926]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com> [mailto:george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in...hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I'm using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field "External Phone Number Mask" populated with the correct digits. All route patterns have "Use Calling Party's External Phone Number Mask" checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn't be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA6926]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail<mailto:cristobalpriego [at] gmail>]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I'm having an issue masking caller ID. We have an external call center that we're currently passing calls to. For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field. For whatever reason, it will send the number you're calling from. I do not have the box checked to "Use Calling Party's External Phone Number Mask." Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip


NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.


_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip
Attachments: image001.jpg (1.91 KB)


Chris.Lewis at magnetar

Nov 20, 2009, 4:34 AM

Post #13 of 17 (1249 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
If its BT then they sometimes Mask all outgoing calls to the Main DID you own. Its takes some time but they do eventually admit this and can change it obviously.

The best way is to speak to your specific account manager otherwise emails end up being "misplaced"



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: 19 November 2009 19:41
To: Mike King; cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

That's definitely good to know.

It's a UK Telco so who knows what rules they have. I've written the email but haven't heard back.

I'll let you know the outcome.

Thanks for all of the help.

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69DD]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Mike King
Sent: Thursday, November 19, 2009 1:42 PM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

We had to sign paperwork with Verizon promising "to solemnly swear" not to commit fraud, or no good. (Quotes added for comic relief)
On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>> wrote:
Sounds like it could be a provider issue. I know I have ran into this issue with Verizon. And they would not allow us to mask using a number we don't own. Of course, maybe we didn't scream at them loud enough...


Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim

Sent: Wednesday, November 18, 2009 3:20 PM
To: Nate VanMaren; cisco-voip [at] puck<mailto:cisco-voip [at] puck>

Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

I'm using 7.0.1

This issue has changed a little since I last posted. I've found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I'm trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it's one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I'm missing? This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69DD]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch<mailto:VanMarenNP [at] ldschurch>]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69DD]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69DD]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com> [mailto:george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in...hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I'm using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field "External Phone Number Mask" populated with the correct digits. All route patterns have "Use Calling Party's External Phone Number Mask" checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn't be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69DD]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail<mailto:cristobalpriego [at] gmail>]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I'm having an issue masking caller ID. We have an external call center that we're currently passing calls to. For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field. For whatever reason, it will send the number you're calling from. I do not have the box checked to "Use Calling Party's External Phone Number Mask." Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
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cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip


NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.


_______________________________________________
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https://puck.nether.net/mailman/listinfo/cisco-voip



The information contained in this message and its attachments
is intended only for the private and confidential use of the
intended recipient(s). If you are not the intended recipient
(or have received this e-mail in error) please notify the
sender immediately and destroy this e-mail. Any unauthorized
copying, disclosure or distribution of the material in this e-
mail is strictly prohibited.
Attachments: image001.jpg (1.91 KB)


thuffman at rosettastone

Nov 20, 2009, 5:01 AM

Post #14 of 17 (1266 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
Thanks Chris. This is the response I received. I don't quite understand so I'll probably have to call them.

"The only services we offer are presentation number for this type of request. This would be all the DDI's and the main number being presented as the same CLI, this would not be able to change as quickly as they want. What they request is something for their maintainers to resolve. cheers."

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69B7]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Lewis, Chris [mailto:Chris.Lewis [at] magnetar]
Sent: Friday, November 20, 2009 7:35 AM
To: Huffman, Tim; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

If its BT then they sometimes Mask all outgoing calls to the Main DID you own. Its takes some time but they do eventually admit this and can change it obviously.

The best way is to speak to your specific account manager otherwise emails end up being "misplaced"



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: 19 November 2009 19:41
To: Mike King; cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

That's definitely good to know.

It's a UK Telco so who knows what rules they have. I've written the email but haven't heard back.

I'll let you know the outcome.

Thanks for all of the help.

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69B7]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Mike King
Sent: Thursday, November 19, 2009 1:42 PM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

We had to sign paperwork with Verizon promising "to solemnly swear" not to commit fraud, or no good. (Quotes added for comic relief)
On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>> wrote:
Sounds like it could be a provider issue. I know I have ran into this issue with Verizon. And they would not allow us to mask using a number we don't own. Of course, maybe we didn't scream at them loud enough...


Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim

Sent: Wednesday, November 18, 2009 3:20 PM
To: Nate VanMaren; cisco-voip [at] puck<mailto:cisco-voip [at] puck>

Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

I'm using 7.0.1

This issue has changed a little since I last posted. I've found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I'm trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it's one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I'm missing? This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69B7]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch<mailto:VanMarenNP [at] ldschurch>]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69B7]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69B7]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com> [mailto:george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in...hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I'm using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field "External Phone Number Mask" populated with the correct digits. All route patterns have "Use Calling Party's External Phone Number Mask" checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn't be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69B7]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail<mailto:cristobalpriego [at] gmail>]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I'm having an issue masking caller ID. We have an external call center that we're currently passing calls to. For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field. For whatever reason, it will send the number you're calling from. I do not have the box checked to "Use Calling Party's External Phone Number Mask." Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip


NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.


_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip




The information contained in this message and its attachments

is intended only for the private and confidential use of the

intended recipient(s). If you are not the intended recipient

(or have received this e-mail in error) please notify the

sender immediately and destroy this e-mail. Any unauthorized

copying, disclosure or distribution of the material in this e-

mail is strictly prohibited.
Attachments: image001.jpg (1.91 KB)


Chris.Lewis at magnetar

Nov 20, 2009, 5:06 AM

Post #15 of 17 (1247 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
Yeah they do say they can only present as one DDI (DID same thing). Not sure on the "something for their maintainers to resolve" though.

Good luck with it and let me/us know how it goes.

Chris


From: Huffman, Tim [mailto:thuffman [at] rosettastone]
Sent: 20 November 2009 13:02
To: Lewis, Chris; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

Thanks Chris. This is the response I received. I don't quite understand so I'll probably have to call them.

"The only services we offer are presentation number for this type of request. This would be all the DDI's and the main number being presented as the same CLI, this would not be able to change as quickly as they want. What they request is something for their maintainers to resolve. cheers."

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69E2]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Lewis, Chris [mailto:Chris.Lewis [at] magnetar]
Sent: Friday, November 20, 2009 7:35 AM
To: Huffman, Tim; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

If its BT then they sometimes Mask all outgoing calls to the Main DID you own. Its takes some time but they do eventually admit this and can change it obviously.

The best way is to speak to your specific account manager otherwise emails end up being "misplaced"



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: 19 November 2009 19:41
To: Mike King; cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

That's definitely good to know.

It's a UK Telco so who knows what rules they have. I've written the email but haven't heard back.

I'll let you know the outcome.

Thanks for all of the help.

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69E2]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Mike King
Sent: Thursday, November 19, 2009 1:42 PM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

We had to sign paperwork with Verizon promising "to solemnly swear" not to commit fraud, or no good. (Quotes added for comic relief)
On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>> wrote:
Sounds like it could be a provider issue. I know I have ran into this issue with Verizon. And they would not allow us to mask using a number we don't own. Of course, maybe we didn't scream at them loud enough...


Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim

Sent: Wednesday, November 18, 2009 3:20 PM
To: Nate VanMaren; cisco-voip [at] puck<mailto:cisco-voip [at] puck>

Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

I'm using 7.0.1

This issue has changed a little since I last posted. I've found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I'm trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it's one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I'm missing? This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69E2]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch<mailto:VanMarenNP [at] ldschurch>]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69E2]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69E2]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com> [mailto:george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in...hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I'm using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field "External Phone Number Mask" populated with the correct digits. All route patterns have "Use Calling Party's External Phone Number Mask" checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn't be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA69E2]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail<mailto:cristobalpriego [at] gmail>]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I'm having an issue masking caller ID. We have an external call center that we're currently passing calls to. For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field. For whatever reason, it will send the number you're calling from. I do not have the box checked to "Use Calling Party's External Phone Number Mask." Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
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thuffman at rosettastone

Nov 30, 2009, 11:43 AM

Post #16 of 17 (999 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
So another hurdle I need to jump over. I have yet to get a resolution from the Carrier so I'm performing a work-around for the business. The flow of what I'm doing in a nut shell is below. There's still an issue I need help with.


* Call comes in, hits the cti_route point and goes to the UCCX box.

* After certain parameters, etc are met the call then gets redirected to the Translation pattern on the CM

* The Translation pattern then masks the call with the caller ID of one of my DIDs (of my choice) and gets transferred to the external center

The problem I'm having is, I can call the translation pattern directly and the caller ID gets transferred to the external center, but if I call into the UCCX box through the CTI port, the caller ID will not get transferred. At what point is the call losing it's mask?

I hope this makes sense.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CB]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Lewis, Chris [mailto:Chris.Lewis [at] magnetar]
Sent: Friday, November 20, 2009 8:07 AM
To: Huffman, Tim; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

Yeah they do say they can only present as one DDI (DID same thing). Not sure on the "something for their maintainers to resolve" though.

Good luck with it and let me/us know how it goes.

Chris


From: Huffman, Tim [mailto:thuffman [at] rosettastone]
Sent: 20 November 2009 13:02
To: Lewis, Chris; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

Thanks Chris. This is the response I received. I don't quite understand so I'll probably have to call them.

"The only services we offer are presentation number for this type of request. This would be all the DDI's and the main number being presented as the same CLI, this would not be able to change as quickly as they want. What they request is something for their maintainers to resolve. cheers."

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CB]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Lewis, Chris [mailto:Chris.Lewis [at] magnetar]
Sent: Friday, November 20, 2009 7:35 AM
To: Huffman, Tim; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

If its BT then they sometimes Mask all outgoing calls to the Main DID you own. Its takes some time but they do eventually admit this and can change it obviously.

The best way is to speak to your specific account manager otherwise emails end up being "misplaced"



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: 19 November 2009 19:41
To: Mike King; cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

That's definitely good to know.

It's a UK Telco so who knows what rules they have. I've written the email but haven't heard back.

I'll let you know the outcome.

Thanks for all of the help.

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CB]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Mike King
Sent: Thursday, November 19, 2009 1:42 PM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

We had to sign paperwork with Verizon promising "to solemnly swear" not to commit fraud, or no good. (Quotes added for comic relief)
On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>> wrote:
Sounds like it could be a provider issue. I know I have ran into this issue with Verizon. And they would not allow us to mask using a number we don't own. Of course, maybe we didn't scream at them loud enough...


Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim

Sent: Wednesday, November 18, 2009 3:20 PM
To: Nate VanMaren; cisco-voip [at] puck<mailto:cisco-voip [at] puck>

Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

I'm using 7.0.1

This issue has changed a little since I last posted. I've found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I'm trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it's one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I'm missing? This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CB]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch<mailto:VanMarenNP [at] ldschurch>]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CB]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CB]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com> [mailto:george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in...hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I'm using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field "External Phone Number Mask" populated with the correct digits. All route patterns have "Use Calling Party's External Phone Number Mask" checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn't be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CB]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego [at] gmail<mailto:cristobalpriego [at] gmail>]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I'm having an issue masking caller ID. We have an external call center that we're currently passing calls to. For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field. For whatever reason, it will send the number you're calling from. I do not have the box checked to "Use Calling Party's External Phone Number Mask." Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

_______________________________________________
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cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip


NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.


_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck<mailto:cisco-voip [at] puck>
https://puck.nether.net/mailman/listinfo/cisco-voip




The information contained in this message and its attachments

is intended only for the private and confidential use of the

intended recipient(s). If you are not the intended recipient

(or have received this e-mail in error) please notify the

sender immediately and destroy this e-mail. Any unauthorized

copying, disclosure or distribution of the material in this e-

mail is strictly prohibited.



The information contained in this message and its attachments

is intended only for the private and confidential use of the

intended recipient(s). If you are not the intended recipient

(or have received this e-mail in error) please notify the

sender immediately and destroy this e-mail. Any unauthorized

copying, disclosure or distribution of the material in this e-

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Attachments: image001.jpg (1.91 KB)


thuffman at rosettastone

Nov 30, 2009, 11:48 AM

Post #17 of 17 (1001 views)
Permalink
Re: Masking Caller ID and Translation Patterns [In reply to]
To add on to this, I just discovered that I can dial the internal ext to go to the UCCX box and get the caller ID to pass; however, if I call from external in, the caller ID won't pass correctly going back out.

Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CC]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Huffman, Tim
Sent: Monday, November 30, 2009 2:43 PM
To: 'Lewis, Chris'; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So another hurdle I need to jump over. I have yet to get a resolution from the Carrier so I'm performing a work-around for the business. The flow of what I'm doing in a nut shell is below. There's still an issue I need help with.


* Call comes in, hits the cti_route point and goes to the UCCX box.

* After certain parameters, etc are met the call then gets redirected to the Translation pattern on the CM

* The Translation pattern then masks the call with the caller ID of one of my DIDs (of my choice) and gets transferred to the external center

The problem I'm having is, I can call the translation pattern directly and the caller ID gets transferred to the external center, but if I call into the UCCX box through the CTI port, the caller ID will not get transferred. At what point is the call losing it's mask?

I hope this makes sense.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CC]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Lewis, Chris [mailto:Chris.Lewis [at] magnetar]
Sent: Friday, November 20, 2009 8:07 AM
To: Huffman, Tim; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

Yeah they do say they can only present as one DDI (DID same thing). Not sure on the "something for their maintainers to resolve" though.

Good luck with it and let me/us know how it goes.

Chris


From: Huffman, Tim [mailto:thuffman [at] rosettastone]
Sent: 20 November 2009 13:02
To: Lewis, Chris; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

Thanks Chris. This is the response I received. I don't quite understand so I'll probably have to call them.

"The only services we offer are presentation number for this type of request. This would be all the DDI's and the main number being presented as the same CLI, this would not be able to change as quickly as they want. What they request is something for their maintainers to resolve. cheers."

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CC]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Lewis, Chris [mailto:Chris.Lewis [at] magnetar]
Sent: Friday, November 20, 2009 7:35 AM
To: Huffman, Tim; Mike King; cisco-voip [at] puck
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

If its BT then they sometimes Mask all outgoing calls to the Main DID you own. Its takes some time but they do eventually admit this and can change it obviously.

The best way is to speak to your specific account manager otherwise emails end up being "misplaced"



From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Huffman, Tim
Sent: 19 November 2009 19:41
To: Mike King; cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

That's definitely good to know.

It's a UK Telco so who knows what rules they have. I've written the email but haven't heard back.

I'll let you know the outcome.

Thanks for all of the help.

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CC]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Mike King
Sent: Thursday, November 19, 2009 1:42 PM
To: cisco-voip [at] puck
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

We had to sign paperwork with Verizon promising "to solemnly swear" not to commit fraud, or no good. (Quotes added for comic relief)
On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>> wrote:
Sounds like it could be a provider issue. I know I have ran into this issue with Verizon. And they would not allow us to mask using a number we don't own. Of course, maybe we didn't scream at them loud enough...


Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim

Sent: Wednesday, November 18, 2009 3:20 PM
To: Nate VanMaren; cisco-voip [at] puck<mailto:cisco-voip [at] puck>

Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

I'm using 7.0.1

This issue has changed a little since I last posted. I've found that I can mask calls, just not mask calls to any number I want, only DIDs that we own. I'm trying to mask a TFN for outbound calls. This TFN does not terminate into our system currently. The only numbers I can mask are our internal DIDs that are terminated to our system. As long as it's one we own, I can mask. I need to be able to mask TFNs as the outbound call. Could this be a Service Provider issue, or a setting that I'm missing? This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CC]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Nate VanMaren [mailto:VanMarenNP [at] ldschurch<mailto:VanMarenNP [at] ldschurch>]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CC]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CC]
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From: george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com> [mailto:george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in...hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix [at] l-3com<mailto:george.hendrix [at] l-3com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help [at] l-3com<mailto:L-3IT.Help [at] l-3com/omailto:L-3IT.Help [at] l-3com>

From: cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck> [mailto:cisco-voip-bounces [at] puck<mailto:cisco-voip-bounces [at] puck>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID. The Translation patterns that I'm using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center. I have all of the Translation Patterns setup to have the field "External Phone Number Mask" populated with the correct digits. All route patterns have "Use Calling Party's External Phone Number Mask" checked, which should allow the translation patterns to be able to mask. Given the regular phones and translation patterns are using the same Route Group, that shouldn't be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg [at] 01CA71CC]
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From: Cristobal Priego [mailto:cristobalpriego [at] gmail<mailto:cristobalpriego [at] gmail>]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip [at] puck<mailto:cisco-voip [at] puck>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman [at] rosettastone<mailto:thuffman [at] rosettastone>> wrote:
All,

I'm having an issue masking caller ID. We have an external call center that we're currently passing calls to. For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field. For whatever reason, it will send the number you're calling from. I do not have the box checked to "Use Calling Party's External Phone Number Mask." Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
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