pat-cv at wcyv
Nov 18, 2009, 6:56 AM
Post #7 of 7
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Re: CCM 7.1(3) Services URL button for Visual Voicemail works intermittent
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Actually, I believe the micro traces to set would be under 'VMWS'. Then you
can use RTMT to collect "Connection Tomcat Application" for VMWS specific
info and "Cisco Tomcat" for (among other things) access logs, which should
show what IP requested what URL at what time, etc. It would be interesting
to see what (if anything) you see in the access logs for a failed attempt
compared to a working one.
On Tue, Nov 17, 2009 at 4:56 PM, Jason Aarons (US) <
jason.aarons [at] us> wrote:
> I’m browsing around CUService > Trace and don’t see where to set the
> micro trace for Tomcat. I was expected CiscoTomcat or Tomcat but don’t see
> it…
>
>
>
>
>
>
> *From:* pat-cv [at] wcyv <pat [at] wcyv> [mailto:pat-cv [at] wcyv<pat [at] wcyv>]
> *On Behalf Of *Pat Hayes
> *Sent:* Tuesday, November 17, 2009 3:59 PM
>
> *To:* Jason Aarons (US)
> *Cc:* cisco-voip
> *Subject:* Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
> Voicemail works intermittent
>
>
>
> I wasn't so much fishing for a definition of intermittent as I was for a
> description of the actual problem :-) When you hit the button and it
> 'doesn't work', what happens? Absolutely nothing? An error is displayed? The
> phone catches on fire?
>
> It does sound like it could be a problem with the service url button.
> Depending on the symptoms, you might try enabling the Tomcat micro traces on
> Unity Connection and collecting the logs to see if a request is even being
> sent to the server at the time of the problem.
>
> On Tue, Nov 17, 2009 at 2:33 PM, Jason Aarons (US) <
> jason.aarons [at] us> wrote:
>
> Sometimes it works, sometimes it doesn’t . Like the Intermittent setting
> on my cars windshield wipers…Unity Connection 7.1(3), but I think bug is
> with SURL.
>
>
>
> *From:* pat-cv [at] wcyv <pat [at] wcyv> [mailto:pat-cv [at] wcyv<pat [at] wcyv>]
> *On Behalf Of *Pat Hayes
> *Sent:* Tuesday, November 17, 2009 1:33 PM
> *To:* Jason Aarons (US)
> *Cc:* cisco-voip
> *Subject:* Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
> Voicemail works intermittent
>
>
>
> What does 'works intermittently' mean, what happens when it doesn't (no
> response, error displayed, etc)? Unity or Unity Connection?
>
> On Tue, Nov 17, 2009 at 10:22 AM, Jason Aarons (US) <
> jason.aarons [at] us> wrote:
>
> If I press Services then Visual Voicemail it works fine, however if I make
> a Services URL on a Phone Button Template and assign to phone it works
> intermittently. All I have is 1 7970 to test this with.
>
>
>
> CallManager 7.1(3) with 2 Nodes (1 Pub, 1 Sub)
>
> CP-7970G Load File SCCP70.8-5-2S, phone is registered to Subscriber
>
> We are not using Extension Mobility
>
> Using a IP Address of Publisher in the URL Service configuration
>
>
>
> Visual Voicemail
>
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/vv_install.html
>
>
>
> *Jason Aarons*
>
> Consultant
>
> Dimension Data
>
> [image: cid:image002.png [at] 01C944C1] 904.338.3245
>
> [image: cid:image007.gif [at] 01C944C0] 904-338-3245
>
> [image: cid:image008.gif [at] 01C944C0] <mark.levesque [at] us>
> Jason.Aarons [at] us
> [image: cid:image009.gif [at] 01C944C0] Jason.Aarons [at] us
>
>
>
> For more information about Dimension Data, please go to
> www.dimensiondata.com
>
>
>
> For urgent issues notify your Project Manager, for 24x7 support contact the
> Dimension Data NOC at +1-800-974-6584 or Cisco TAC at +1-800-553-2447.
>
>
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