MLoraditch at heliontechnologies
Nov 12, 2009, 7:13 PM
Post #5 of 5
(985 views)
Permalink
|
|
Re: UCCX: Don't Terminate call on hang up
[In reply to]
|
|
I got some offlist help, about catching exceptions and am going to test that out. It seems like it'll do what I want.
Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support [at] heliontechnologies<mailto:support [at] heliontechnologies>
(p) (410) 252-8830
(F) (443) 541-1593
Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support [at] heliontechnologies<mailto:support [at] heliontechnologies> for fast assistance!
From: Vincent Loschiavo [mailto:vloschiavo [at] data-corporation]
Sent: Thursday, November 12, 2009 10:10 PM
To: Matthew Loraditch; Vincent Loschiavo; cisco-voip [at] puck
Subject: Re: UCCX: Don't Terminate call on hang up
Yes.
You'd have to add a goto label step in the unsuccessful branch of the record step.
Send me the .aef, and I can offer you better feedback.
Sent via BlackBerry from T-Mobile
________________________________
From: Matthew Loraditch <MLoraditch [at] heliontechnologies>
Date: Thu, 12 Nov 2009 17:08:53 -0500
To: Vince Loschiavo<VLoschiavo [at] data-corporation>; cisco-voip [at] puck<cisco-voip [at] puck>
Subject: RE: UCCX: Don't Terminate call on hang up
we actually do that but since the script terminates the request never goes into the queue as it is incomplete, would there be a way around that?
Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support [at] heliontechnologies<mailto:support [at] heliontechnologies>
(p) (410) 252-8830
(F) (443) 541-1593
Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support [at] heliontechnologies<mailto:support [at] heliontechnologies> for fast assistance!
From: Vince Loschiavo [mailto:VLoschiavo [at] data-corporation]
Sent: Thursday, November 12, 2009 5:08 PM
To: Matthew Loraditch; cisco-voip [at] puck
Subject: RE: UCCX: Don't Terminate call on hang up
Not that I'm aware of. The problem is the recording step will fail when the caller hangs up without hitting #.
You could put a get digit step first and get their phone number. That way if the recording fails...at least you have their number.
Vincent Loschiavo
Director of Consulting Services
DATACORP
8200 N.W. 41st Street, Suite 130
Miami, FL 33166
Ofc: 954-671-5669
Cell: 786-282-1164
Fax: 888-767-5905
Email: vloschiavo [at] data-corporation<mailto:dfowler [at] data-corporation>
[cid:image001.gif [at] 01CA63E5]
[cid:image002.gif [at] 01CA63E5]
From: cisco-voip-bounces [at] puck [mailto:cisco-voip-bounces [at] puck] On Behalf Of Matthew Loraditch
Sent: Thursday, November 12, 2009 4:59 PM
To: cisco-voip [at] puck
Subject: [cisco-voip] UCCX: Don't Terminate call on hang up
Ok I know this sounds strange, but here's the scenario, user chooses callback option in system and leaves us a message via the recording step in UCCX. Our callers are complaining that they don't get responses from these messages (they are promised a callback in a short time period) The problem is the recording step requires a #, * or time out period expiration before it is noted as complete. We tell callers to press # but they don't and they hang up and don't get called back b/c the script ends on the hangup. Is there anyway around this??
Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support [at] heliontechnologies<mailto:support [at] heliontechnologies>
(p) (410) 252-8830
(F) (443) 541-1593
Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support [at] heliontechnologies<mailto:support [at] heliontechnologies> for fast assistance!
|
image001.gif
