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Call Manager Voice Mail issue

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Jamie.Weatherhead at charles-stanley

Nov 4, 2009, 8:39 AM

Post #1 of 4 (130 views)
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Call Manager Voice Mail issue

Afternoon all,

I recently installed and configured CUCM 6.1(3) (for test purposes)
within a VMWare session.

An inter-cluster trunk has been configured between our live cluster and
the test publisher. As I am only using a demo license, I have a handful
of phones registered and I'm successfully making internal and external
calls (incoming and outgoing).

Part of our testing is to ensure the phone registered to the test
publisher is setup exactly as the corresponding device on our live
cluster, but with different directory numbers.

We use Unity for our voicemail service and I have also managed to
configure voicemail to work on the test phone. However, I am not able to
get the message indicator working on the new device. However, my message
indicator still works on my original IP phone. Please note, I have added
the test DN as an alternative extension to the relevant Unity profile.

I have set the relevant service parameter for Message Waiting Lamp
Policy to Light and Prompt. Is there anything else I might be missing?

Any assistance would be appreciated.

Thank you.

Jamie

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

cristobalpriego at gmail

Nov 4, 2009, 10:20 AM

Post #2 of 4 (124 views)
Permalink

Re: Call Manager Voice Mail issue [In reply to]

does the unity vm ports know how to reach that phone ?

2009/11/4 Jamie Weatherhead <Jamie.Weatherhead[at]charles-stanley.co.uk>

> Afternoon all,
>
>
>
> I recently installed and configured CUCM 6.1(3) (for test purposes) within
> a VMWare session.
>
>
>
> An inter-cluster trunk has been configured between our live cluster and the
> test publisher. As I am only using a demo license, I have a handful of
> phones registered and I’m successfully making internal and external calls
> (incoming and outgoing).
>
>
>
> Part of our testing is to ensure the phone registered to the test publisher
> is setup exactly as the corresponding device on our live cluster, but with
> different directory numbers.
>
>
>
> We use Unity for our voicemail service and I have also managed to configure
> voicemail to work on the test phone. However, I am not able to get the
> message indicator working on the new device. However, my message indicator
> still works on my original IP phone. Please note, I have added the test DN
> as an alternative extension to the relevant Unity profile.
>
>
>
> I have set the relevant service parameter for Message Waiting Lamp Policy
> to Light and Prompt. Is there anything else I might be missing?
>
>
>
> Any assistance would be appreciated.
>
>
>
> Thank you.
>
>
>
> Jamie
>
>
>
>
>
>
>
> *Consider the environment - Think before you print*
>
> The contents of this email are confidential to the intended recipient and
> may not be disclosed. Although it is believed that this email and
> any attachments are virus free, it is the responsibility of the recipient to
> confirm this.
>
> You are advised that urgent, time-sensitive communications should not be
> sent by email. We hereby give you notice that a delivery receipt does not
> constitute acknowledgement or receipt by the intended recipient(s).
>
> Details of Charles Stanley group companies and their regulators (where
> applicable), can be found at this URL
> http://www.charles-stanley.co.uk/contact-us/disclosure/
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

pat-cv at wcyv

Nov 4, 2009, 2:35 PM

Post #3 of 4 (124 views)
Permalink

Re: Call Manager Voice Mail issue [In reply to]

Alternate extensions do not automatically get used for MWI dialout.
You have to add the new extension under the Messages tab for that
user.

On Wed, Nov 4, 2009 at 11:39 AM, Jamie Weatherhead
<Jamie.Weatherhead[at]charles-stanley.co.uk> wrote:
> Afternoon all,
>
>
>
> I recently installed and configured CUCM 6.1(3) (for test purposes) within a
> VMWare session.
>
>
>
> An inter-cluster trunk has been configured between our live cluster and the
> test publisher. As I am only using a demo license, I have a handful of
> phones registered and I’m successfully making internal and external calls
> (incoming and outgoing).
>
>
>
> Part of our testing is to ensure the phone registered to the test publisher
> is setup exactly as the corresponding device on our live cluster, but with
> different directory numbers.
>
>
>
> We use Unity for our voicemail service and I have also managed to configure
> voicemail to work on the test phone. However, I am not able to get the
> message indicator working on the new device. However, my message indicator
> still works on my original IP phone. Please note, I have added the test DN
> as an alternative extension to the relevant Unity profile.
>
>
>
> I have set the relevant service parameter for Message Waiting Lamp Policy to
> Light and Prompt. Is there anything else I might be missing?
>
>
>
> Any assistance would be appreciated.
>
>
>
> Thank you.
>
>
>
> Jamie
>
>
>
>
>
>
>
> Consider the environment - Think before you print
>
> The contents of this email are confidential to the intended recipient and
> may not be disclosed. Although it is believed that this email and
> any attachments are virus free, it is the responsibility of the recipient to
> confirm this.
>
> You are advised that urgent, time-sensitive communications should not be
> sent by email. We hereby give you notice that a delivery receipt does not
> constitute acknowledgement or receipt by the intended recipient(s).
>
> Details of Charles Stanley group companies and their regulators (where
> applicable), can be found at this URL
> http://www.charles-stanley.co.uk/contact-us/disclosure/
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Jamie.Weatherhead at charles-stanley

Nov 5, 2009, 3:10 AM

Post #4 of 4 (112 views)
Permalink

Re: Call Manager Voice Mail issue [In reply to]

Hi Christobal,

Thank you for your reply.

Our live Call Manager server is setup with the following:

I have setup a route pattern 7XX on my test publisher. I'm able to turn
the message indicator ON and OFF on the live phone from the test phone
by pressing 798 (on) or 799 (off). However, when I get a new message to
my Unity mailbox only my live phones message indicator turns on.

I have setup Unity so that my alternative extension of 3000 is added as
an MWI Extension. 6587 is the original phone.

Regards,

Jamie

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

________________________________

From: Cristobal Priego [mailto:cristobalpriego[at]gmail.com]
Sent: 04 November 2009 18:21
To: Jamie Weatherhead
Cc: cisco-voip[at]puck.nether.net
Subject: Re: [cisco-voip] Call Manager Voice Mail issue

does the unity vm ports know how to reach that phone ?

2009/11/4 Jamie Weatherhead <Jamie.Weatherhead[at]charles-stanley.co.uk>

Afternoon all,

I recently installed and configured CUCM 6.1(3) (for test purposes)
within a VMWare session.

An inter-cluster trunk has been configured between our live cluster and
the test publisher. As I am only using a demo license, I have a handful
of phones registered and I'm successfully making internal and external
calls (incoming and outgoing).

Part of our testing is to ensure the phone registered to the test
publisher is setup exactly as the corresponding device on our live
cluster, but with different directory numbers.

We use Unity for our voicemail service and I have also managed to
configure voicemail to work on the test phone. However, I am not able to
get the message indicator working on the new device. However, my message
indicator still works on my original IP phone. Please note, I have added
the test DN as an alternative extension to the relevant Unity profile.

I have set the relevant service parameter for Message Waiting Lamp
Policy to Light and Prompt. Is there anything else I might be missing?

Any assistance would be appreciated.

Thank you.

Jamie

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient
and may not be disclosed. Although it is believed that this email and
any attachments are virus free, it is the responsibility of the
recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be
sent by email. We hereby give you notice that a delivery receipt does
not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where
applicable), can be found at this URL
http://www.charles-stanley.co.uk/contact-us/disclosure/
<http://www.charles-stanley.co.uk/contact-us/disclosure/>

_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

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