Mailing List Archive: Cisco: VOIP

MWI Light Not Working

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bpoole32 at gmail

Nov 3, 2009, 9:56 AM

Post #1 of 4 (129 views)
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MWI Light Not Working

New users are saying there MWI light is not working. I look up there profile
in Unity and do a refresh on the MWI. After the refresh it tells me Request
pending. I made sure DUC is installed. I've tried rebooting the phone. I
also checked with our Lotus Admin and made sure the user's profile was setup
correctly.

Unity version 5.0.1
DUC 1.2.5
Lotus Notes 8.5

swalberg at gmail

Nov 3, 2009, 10:07 AM

Post #2 of 4 (120 views)
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Re: MWI Light Not Working [In reply to]

We have a similar problem with Exchange and Unity. The logs indicate the
message store went away, then came back, but MWI and outcalling doesn't work
until we restart Unity.

TAC advised a patch to ES80 (and sent me ES82 instead), said it was a known
bug that got fixed circa ES74 but that there were several regressions
between 74 and 80.

Not sure how true that story is, but I'm currently waiting for a window to
apply the patches.

Sean

On Tue, Nov 3, 2009 at 11:56 AM, Billy Poole <bpoole32[at]gmail.com> wrote:

> New users are saying there MWI light is not working. I look up there
> profile in Unity and do a refresh on the MWI. After the refresh it tells me
> Request pending. I made sure DUC is installed. I've tried rebooting the
> phone. I also checked with our Lotus Admin and made sure the user's profile
> was setup correctly.
>
> Unity version 5.0.1
> DUC 1.2.5
> Lotus Notes 8.5
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

--
Sean Walberg <sean[at]ertw.com> http://ertw.com/

thsglobal at gmail

Nov 3, 2009, 6:56 PM

Post #3 of 4 (108 views)
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Re: MWI Light Not Working [In reply to]

Do a search on Cisco.com.
There is a troubleshooting doc related to MWI and Domino.
There should actually be a tool to check the Unity integration status on the
Domino server itself. Cant remember what its called now.

MWI problems I had in the past with Unity / Domino, were actually solved by
Domino reboot.

When you say new users? Are existing users working fine?

Have you compared the domino mailbox setup for a working / non working user?
Is it just a singled Domino backend?

Cheers,

Tim.

On Wed, Nov 4, 2009 at 4:56 AM, Billy Poole <bpoole32[at]gmail.com> wrote:

> New users are saying there MWI light is not working. I look up there
> profile in Unity and do a refresh on the MWI. After the refresh it tells me
> Request pending. I made sure DUC is installed. I've tried rebooting the
> phone. I also checked with our Lotus Admin and made sure the user's profile
> was setup correctly.
>
> Unity version 5.0.1
> DUC 1.2.5
> Lotus Notes 8.5
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

--

Cheers,

Tim

Sent from Sydney, Nsw, Australia

pat-cv at wcyv

Nov 4, 2009, 2:35 PM

Post #4 of 4 (95 views)
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Re: MWI Light Not Working [In reply to]

Are these users able to dial in to Unity and listen to messages left
for them? If it is only impacting new users, it is likely to be a
problem with the users not getting DUCS enabled during import. Use the
DUT tool (\Commserver\Utilities\Domino\DUT). Compare the values,
particularly DUCSEnabled and UCEnabled, for a working and failing
user. You can also use the scan option in that tool to detect a number
of common Domino problems.

On Tue, Nov 3, 2009 at 12:56 PM, Billy Poole <bpoole32[at]gmail.com> wrote:
> New users are saying there MWI light is not working. I look up there profile
> in Unity and do a refresh on the MWI. After the refresh it tells me Request
> pending. I made sure DUC is installed. I've tried rebooting the phone. I
> also checked with our Lotus Admin and made sure the user's profile was setup
> correctly.
>
> Unity version 5.0.1
> DUC 1.2.5
> Lotus Notes 8.5
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

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