Mailing List Archive: Cisco: VOIP

Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3

Index | Next | Previous | View Threaded

c3voip at nc

Oct 26, 2009, 6:34 AM

Post #1 of 10 (874 views)
Permalink

Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3

My attendant console clients are unable to gain call control of their phones
after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know the ac
user should have no controlled devices, but it seems like that is the
problem.

Thanks,

-C

chrward at cisco

Oct 26, 2009, 6:40 AM

Post #2 of 10 (856 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM4.1.3 [In reply to]

Did you re-install the new AC client on their PCs? New versions of CUCM
bring new versions of AC. Also, make sure CTIManager and AC Server are
both running on the appropriate nodes.

-Chris

From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of c3voip
Sent: Monday, October 26, 2009 9:35 AM
To: cisco-voip [at] puck
Subject: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3

My attendant console clients are unable to gain call control of their
phones after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know the
ac user should have no controlled devices, but it seems like that is the
problem.

Thanks,

-C

c3voip at nc

Oct 26, 2009, 6:48 AM

Post #3 of 10 (859 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM4.1.3 [In reply to]

Yes and Yes. I have both AC Server and CTI Manager running on all CUCM's.

From: Chris Ward (chrward) [mailto:chrward [at] cisco]
Sent: Monday, October 26, 2009 9:41 AM
To: c3voip; cisco-voip [at] puck
Subject: RE: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3

Did you re-install the new AC client on their PCs? New versions of CUCM
bring new versions of AC. Also, make sure CTIManager and AC Server are both
running on the appropriate nodes.

-Chris

From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of c3voip
Sent: Monday, October 26, 2009 9:35 AM
To: cisco-voip [at] puck
Subject: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3

My attendant console clients are unable to gain call control of their phones
after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know the ac
user should have no controlled devices, but it seems like that is the
problem.

Thanks,

-C

jason.aarons at us

Oct 26, 2009, 6:50 AM

Post #4 of 10 (856 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM4.1.3 [In reply to]

Did you configure AC in CCMAdmin (upgrade doesn't configure it) and
re-install theAC software using the 6x AC client ? (Remember 7x doesn't
have any AC)

From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of c3voip
Sent: Monday, October 26, 2009 9:35 AM
To: cisco-voip [at] puck
Subject: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3

My attendant console clients are unable to gain call control of their
phones after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know the
ac user should have no controlled devices, but it seems like that is the
problem.

Thanks,

-C

-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only. If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful. If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.

c3voip at nc

Oct 26, 2009, 6:54 AM

Post #5 of 10 (854 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM4.1.3 [In reply to]

I used DMA to upgrade from CCM 4.1.3 and do have AC on 7.1.2. I downloaded
the new plugin from CUCM and loaded it on the PC's. It comes up and allows
users to login, but it cannot gain call control of the phones, so it is only
good for directory lookup, which my attendants are not happy about right
now.

From: Jason Aarons (US) [mailto:jason.aarons [at] us]
Sent: Monday, October 26, 2009 9:51 AM
To: c3voip; cisco-voip [at] puck
Subject: RE: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3

Did you configure AC in CCMAdmin (upgrade doesn't configure it) and
re-install theAC software using the 6x AC client ? (Remember 7x doesn't have
any AC)

From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of c3voip
Sent: Monday, October 26, 2009 9:35 AM
To: cisco-voip [at] puck
Subject: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3

My attendant console clients are unable to gain call control of their phones
after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know the ac
user should have no controlled devices, but it seems like that is the
problem.

Thanks,

-C

_____

Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee, you
are hereby notified that you have received this communication in error and
that any use or reproduction of this email or its contents is strictly
prohibited and may be unlawful. If you have received this communication in
error, please notify us immediately by replying to this message and deleting
it from your computer. Thank you.

ziliomarcelo at gmail

Oct 26, 2009, 7:02 AM

Post #6 of 10 (851 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3 [In reply to]

I went through the same situation.
In my case the ac user had its password reseted. I had to put password
'12345' again...

On Mon, Oct 26, 2009 at 11:34 AM, c3voip <c3voip [at] nc> wrote:

> My attendant console clients are unable to gain call control of their
> phones after an upgrade from CCM 4.1.3 to CUCM 7.1.2.
>
>
>
> Can anyone point me in the right troubleshooting direction? I know the ac
> user should have no controlled devices, but it seems like that is the
> problem.
>
>
>
> Thanks,
>
> -C
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

lelio at uoguelph

Oct 26, 2009, 7:06 AM

Post #7 of 10 (851 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3 [In reply to]

from what I recall, every password needs to be reset after 4.1 to 7.x upgrade. these are not retained after an upgrade. i think this is what happened hear as Marcelo suggests.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Marcelo Zilio" <ziliomarcelo [at] gmail>
To: "c3voip" <c3voip [at] nc>
Cc: cisco-voip [at] puck
Sent: Monday, October 26, 2009 10:02:29 AM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3

I went through the same situation.
In my case the ac user had its password reseted. I had to put password '12345' again...

On Mon, Oct 26, 2009 at 11:34 AM, c3voip < c3voip [at] nc > wrote:

My attendant console clients are unable to gain call control of their phones after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know the ac user should have no controlled devices, but it seems like that is the problem.

Thanks,

-C

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________ cisco-voip mailing list cisco-voip [at] puck https://puck.nether.net/mailman/listinfo/cisco-voip

c3voip at nc

Oct 26, 2009, 7:12 AM

Post #8 of 10 (854 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3 [In reply to]

That was it..thank you Marcelo!

From: Marcelo Zilio [mailto:ziliomarcelo [at] gmail]
Sent: Monday, October 26, 2009 10:02 AM
To: c3voip
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM 4.1.3

I went through the same situation.

In my case the ac user had its password reseted. I had to put password
'12345' again...

On Mon, Oct 26, 2009 at 11:34 AM, c3voip <c3voip [at] nc> wrote:

My attendant console clients are unable to gain call control of their phones
after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know the ac
user should have no controlled devices, but it seems like that is the
problem.

Thanks,

-C

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

c3voip at nc

Oct 26, 2009, 7:25 AM

Post #9 of 10 (854 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3 [In reply to]

Doesn't the password have to be 12345?

This is from the CUCM 7.1(2) Features and Services Guide:

Step 1 http://www.cisco.com/en/US/i/templates/blank.gifChoose User
Management > Application User.

The Find and List Application Users window displays.

Step 2 http://www.cisco.com/en/US/i/templates/blank.gifClick Add New.

The Application User Configuration window displays.

Step 3 http://www.cisco.com/en/US/i/templates/blank.gifTo create the
attendant console application user, enter the user ID, ac, in the User ID
field.

Step 4 http://www.cisco.com/en/US/i/templates/blank.gifIn the Password
field, enter a password such as 12345.

From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of c3voip
Sent: Monday, October 26, 2009 10:13 AM
To: 'Marcelo Zilio'
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM 4.1.3

That was it..thank you Marcelo!

From: Marcelo Zilio [mailto:ziliomarcelo [at] gmail]
Sent: Monday, October 26, 2009 10:02 AM
To: c3voip
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM 4.1.3

I went through the same situation.

In my case the ac user had its password reseted. I had to put password
'12345' again...

On Mon, Oct 26, 2009 at 11:34 AM, c3voip <c3voip [at] nc> wrote:

My attendant console clients are unable to gain call control of their phones
after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know the ac
user should have no controlled devices, but it seems like that is the
problem.

Thanks,

-C

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

Attachments:

image001.png (0.16 KB)

rratliff at cisco

Oct 26, 2009, 7:56 AM

Post #10 of 10 (861 views)
Permalink

Re: Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3 [In reply to]

The ACServer will pull the password for the AC user from the database
before starting up, from what I recall. As long as it has a
password, any password should do.

You should see CTI ProviderOpen failures in your application event log
correlating to the AC user if that was the problem.

-Ryan

On Oct 26, 2009, at 10:25 AM, c3voip wrote:

Doesn�t the password have to be 12345?

This is from the CUCM 7.1(2) Features and Services Guide:

Step 1 <image001.png>Choose User Management > Application User.

The Find and List Application Users window displays.

Step 2 <image001.png>Click Add New.

The Application User Configuration window displays.

Step 3 <image001.png>To create the attendant console application user,
enter the user ID, ac, in the User ID field.

Step 4 <image001.png>In the Password field, enter a password such as
12345.

From: cisco-voip-bounces [at] puck [mailto:cisco-voip-
bounces [at] puck] On Behalf Of c3voip
Sent: Monday, October 26, 2009 10:13 AM
To: 'Marcelo Zilio'
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Attendant Console on CUCM 7.1.2 after
upgrade from CCM 4.1.3

That was it�.thank you Marcelo!

From: Marcelo Zilio [mailto:ziliomarcelo [at] gmail]
Sent: Monday, October 26, 2009 10:02 AM
To: c3voip
Cc: cisco-voip [at] puck
Subject: Re: [cisco-voip] Attendant Console on CUCM 7.1.2 after
upgrade from CCM 4.1.3

I went through the same situation.
In my case the ac user had its password reseted. I had to put password
'12345' again...

On Mon, Oct 26, 2009 at 11:34 AM, c3voip <c3voip [at] nc> wrote:
My attendant console clients are unable to gain call control of their
phones after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction? I know
the ac user should have no controlled devices, but it seems like that
is the problem.

Thanks,
-C

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads