sgsdev at gmail
Jul 4, 2009, 6:04 AM
Views: 135
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FW: FW: Silence Upon ACD Calls
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Thanks.. I am afraid thought that I tried to look everywhere but don't know
which parameter is the correct one. Here is what I changed and is now
configured on the CCM7 server:
_Service Parameter Configuration
|___Clusterwide Parameters (System - Location and Region)
|___G722 Codec Enabled => Enabled for All Devices
|___iLBC Codec Enabled => Enabled for All Devices
|___Intraregion Audio Codec Default => G711/G722
|___Interregion Audio Codec Default => G711/G722
Of course the above changed the Region codec configuration to also be
g711/g722
I restarted the CCM server too. But the outgoing calls to the other CCM4 ACD
is still giving salience. So I am either not changing the right
configuration parameter or this is not the reason for the problem
altogether.
Any ideas?
Thanks
_____
From: Bennie Grant [mailto:Bennie.Grant[at]mettoni.com]
Sent: Wednesday, July 01, 2009 1:35 AM
To: 'sgsdev[at]gmail.com'
Subject: Re: [cisco-voip] FW: Silence Upon ACD Calls
Its in the "regions" somewhere
Thanks
_____
From: wazab
To: Bennie Grant
Sent: Tue Jun 30 23:32:54 2009
Subject: RE: [cisco-voip] FW: Silence Upon ACD Calls
seems like it might be the reason. I am not a CCM expert so could you please
let me know where from can I change that parameter. Enterprise parameters,
service parameters ?
Thanks
_____
From: Bennie Grant [mailto:Bennie.Grant[at]mettoni.com]
Sent: Tuesday, June 30, 2009 8:20 PM
To: 'sgsdev[at]gmail.com'; 'cisco-voip[at]puck.nether.net'
Subject: Re: [cisco-voip] FW: Silence Upon ACD Calls
I don't know much about it - I would check the codecs though - make sure
calls from your CM7 are g711
FYI - G711 "Used" to be the default, but it changed with CM7 to being g729,
so I'd change it to G711 and try again
_____
From: wazab
To: Bennie Grant; cisco-voip[at]puck.nether.net
Sent: Tue Jun 30 18:08:20 2009
Subject: RE: [cisco-voip] FW: Silence Upon ACD Calls
It is Interactive Inelegance CIC..
http://www.inin.com/ProductSolutions/Pages/default.aspx
<blocked::http://www.inin.com/ProductSolutions/Pages/default.aspx>
_____
From: Bennie Grant [mailto:Bennie.Grant[at]mettoni.com]
Sent: Tuesday, June 30, 2009 8:04 PM
To: 'sgsdev[at]gmail.com'; 'cisco-voip[at]puck.nether.net'
Subject: Re: [cisco-voip] FW: Silence Upon ACD Calls
What ACD system is it?
_____
From: cisco-voip-bounces[at]puck.nether.net
To: cisco-voip[at]puck.nether.net
Sent: Tue Jun 30 18:01:48 2009
Subject: [cisco-voip] FW: Silence Upon ACD Calls
Hi,
We have IP phones registered on CUCM 7.0.1. There is an ACD system installed
on another CCM cluster version 4.3.2. The current configuration is simply
some Routepoints associated to a TAPI user and some CTI ports also
associated with the same user to enable wave playback. The ACD system is
functioning perfectly and answers incoming on-net and off-net calls
successfully.
However, when any of the phones registered to CUCM 7 tries to call the ACD
system numbers via (DID) that is, the call is established for a brief period
in which nothing is played back to the caller and then the call disconnects
on its own. By the way both of the clusters are on the same LAN with no
intercluster trunks.
I hope someone can unfold this mystery for me.
Thanks
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the system manager. http://www.mettoni.com
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Registered in England and Wales: 4485956
9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
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Please consider the environment before printing this e-mail
*************************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager. http://www.mettoni.com
Mettoni Ltd
Registered in England and Wales: 4485956
9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
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FW: FW: Silence Upon ACD Calls