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Billback software upgrade

 

 

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lmeade at signal

Jul 2, 2009, 10:41 AM

Post #1 of 4 (481 views)
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Billback software upgrade

I have a client that uses a Billback data base and they upgraded it from
sql 2000 to sql 2005.
Now they are getting sql errors like

OLE DB provider "SQLNCLI" for linked server "172.16.1.10" returned
message "Unspecified error".
OLE DB provider "SQLNCLI" for linked server "172.16.1.10" returned
message "The stored procedure required to complete this operation could
not be found on the server. Please contact your system administrator.".
Msg 7311, Level 16, State 2, Line 1

Cannot obtain the schema rowset "DBSCHEMA_TABLES_INFO" for OLE DB
provider "SQLNCLI" for linked server "172.16.1.10". The provider
supports the interface, but returns a failure code when it is used.

Microsoft identifies the problem as the system stored procedures not
being upgraded when SQL 2000 was upgraded from SP3 to SP4.

The link for the fix is: http://support.microsoft.com/kb/906954

The fix is to run instcat.sql against the CCM instance of SQL 2000.


Does anyone know of an issue with this? I am very dubious about anything
SQL related to the call managers so I thought I'd ask here before asking
TAC


Leslie

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cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip


wsisk at cisco

Jul 6, 2009, 7:41 AM

Post #2 of 4 (411 views)
Permalink
Re: Billback software upgrade [In reply to]

I strongly recommend against this. Replacing any drivers on the CM
server itself is likely to cause issues. Your network so your choice.

TAC will not support this.

/Wes

On Thursday, July 02, 2009 1:41:00 PM, Leslie Meade <lmeade [at] signal>
wrote:
> I have a client that uses a Billback data base and they upgraded it from
> sql 2000 to sql 2005.
> Now they are getting sql errors like
>
> OLE DB provider "SQLNCLI" for linked server "172.16.1.10" returned
> message "Unspecified error".
> OLE DB provider "SQLNCLI" for linked server "172.16.1.10" returned
> message "The stored procedure required to complete this operation could
> not be found on the server. Please contact your system administrator.".
> Msg 7311, Level 16, State 2, Line 1
>
> Cannot obtain the schema rowset "DBSCHEMA_TABLES_INFO" for OLE DB
> provider "SQLNCLI" for linked server "172.16.1.10". The provider
> supports the interface, but returns a failure code when it is used.
>
> Microsoft identifies the problem as the system stored procedures not
> being upgraded when SQL 2000 was upgraded from SP3 to SP4.
>
> The link for the fix is: http://support.microsoft.com/kb/906954
>
> The fix is to run instcat.sql against the CCM instance of SQL 2000.
>
>
> Does anyone know of an issue with this? I am very dubious about anything
> SQL related to the call managers so I thought I'd ask here before asking
> TAC
>
>
> Leslie
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip


lmeade at signal

Jul 6, 2009, 8:13 AM

Post #3 of 4 (409 views)
Permalink
Re: Billback software upgrade [In reply to]

I hear you loud and clear.

But I think I explained myself incorrectly.
The app is called Billback and it resides on another server and the sql
on that server fires a query off to the CDR table on the Callmanager.
Funny thing is I put the issue into TAC and the first level said it
should be fine, but he also said that he would check it out with the
developers first. So I am awaiting some more information from both
sides.

Leslie



-----Original Message-----
From: Wes Sisk [mailto:wsisk [at] cisco]
Sent: Monday, July 06, 2009 7:41 AM
To: Leslie Meade
Cc: cisco-voip
Subject: Re: [cisco-voip] Billback software upgrade

I strongly recommend against this. Replacing any drivers on the CM
server itself is likely to cause issues. Your network so your choice.

TAC will not support this.

/Wes

On Thursday, July 02, 2009 1:41:00 PM, Leslie Meade <lmeade [at] signal>
wrote:
> I have a client that uses a Billback data base and they upgraded it
> from sql 2000 to sql 2005.
> Now they are getting sql errors like
>
> OLE DB provider "SQLNCLI" for linked server "172.16.1.10" returned
> message "Unspecified error".
> OLE DB provider "SQLNCLI" for linked server "172.16.1.10" returned
> message "The stored procedure required to complete this operation
> could not be found on the server. Please contact your system
administrator.".
> Msg 7311, Level 16, State 2, Line 1
>
> Cannot obtain the schema rowset "DBSCHEMA_TABLES_INFO" for OLE DB
> provider "SQLNCLI" for linked server "172.16.1.10". The provider
> supports the interface, but returns a failure code when it is used.
>
> Microsoft identifies the problem as the system stored procedures not
> being upgraded when SQL 2000 was upgraded from SP3 to SP4.
>
> The link for the fix is: http://support.microsoft.com/kb/906954
>
> The fix is to run instcat.sql against the CCM instance of SQL 2000.
>
>
> Does anyone know of an issue with this? I am very dubious about
> anything SQL related to the call managers so I thought I'd ask here
> before asking TAC
>
>
> Leslie
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip [at] puck
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

_______________________________________________
cisco-voip mailing list
cisco-voip [at] puck
https://puck.nether.net/mailman/listinfo/cisco-voip


wsisk at cisco

Jul 6, 2009, 8:53 AM

Post #4 of 4 (399 views)
Permalink
Re: Billback software upgrade [In reply to]

Hi Leslie,

It is my understanding that the fix will require running instcat.sql on
the CM server to reconfigure SQL server instance on CM. In the article
this script appears to "upgrade the system stored procedures". This
sounds very dangerous for the CM server. I am not aware of any effort
by Cisco to certify this patch. Additionally development has stopped on
windows branch so additional testing appears very unlikely.

The challenge, as i see it, is you need a sqk2k5 server to communicate
with the sql2k instance on cm. Accomplishing this requires "upgrading
system stored procedures" on the sql2k instance. While that may safe
for microsoft it is unclear what that may cause for the cisco
applications accessing the sql database.

if you must do this please test on a lab scenario first.

/Wes

On Monday, July 06, 2009 11:13:30 AM, Leslie Meade <lmeade [at] signal> wrote:
> I hear you loud and clear.
>
> But I think I explained myself incorrectly.
> The app is called Billback and it resides on another server and the sql
> on that server fires a query off to the CDR table on the Callmanager.
> Funny thing is I put the issue into TAC and the first level said it
> should be fine, but he also said that he would check it out with the
> developers first. So I am awaiting some more information from both
> sides.
>
> Leslie
>
>
>
> -----Original Message-----
> From: Wes Sisk [mailto:wsisk [at] cisco]
> Sent: Monday, July 06, 2009 7:41 AM
> To: Leslie Meade
> Cc: cisco-voip
> Subject: Re: [cisco-voip] Billback software upgrade
>
> I strongly recommend against this. Replacing any drivers on the CM
> server itself is likely to cause issues. Your network so your choice.
>
> TAC will not support this.
>
> /Wes
>
> On Thursday, July 02, 2009 1:41:00 PM, Leslie Meade <lmeade [at] signal>
> wrote:
>
>> I have a client that uses a Billback data base and they upgraded it
>> from sql 2000 to sql 2005.
>> Now they are getting sql errors like
>>
>> OLE DB provider "SQLNCLI" for linked server "172.16.1.10" returned
>> message "Unspecified error".
>> OLE DB provider "SQLNCLI" for linked server "172.16.1.10" returned
>> message "The stored procedure required to complete this operation
>> could not be found on the server. Please contact your system
>>
> administrator.".
>
>> Msg 7311, Level 16, State 2, Line 1
>>
>> Cannot obtain the schema rowset "DBSCHEMA_TABLES_INFO" for OLE DB
>> provider "SQLNCLI" for linked server "172.16.1.10". The provider
>> supports the interface, but returns a failure code when it is used.
>>
>> Microsoft identifies the problem as the system stored procedures not
>> being upgraded when SQL 2000 was upgraded from SP3 to SP4.
>>
>> The link for the fix is: http://support.microsoft.com/kb/906954
>>
>> The fix is to run instcat.sql against the CCM instance of SQL 2000.
>>
>>
>> Does anyone know of an issue with this? I am very dubious about
>> anything SQL related to the call managers so I thought I'd ask here
>> before asking TAC
>>
>>
>> Leslie
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip [at] puck
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>

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