svoll.voip at gmail
Jun 30, 2009, 1:48 PM
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Berbee / CM 6.1 CTI issues
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has anyone else seen this?
At Tue Jun 30 13:33:32 PDT 2009 on node 10.200.102.21, the following
SyslogSeverityMatchFound events generated: SeverityMatch - Critical
CTIManager: 9: Jun 30 20:33:00.934 UTC :
%CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout: CTI heartbeat timeout;
provider closing. App ID:Cisco CTIManager Cluster ID:CMPUB-Cluster Node
ID:CM2 Process ID:JTAPI[210]@informacast Process ID:7923 Process
Name:CtiHandler
I'm running Berbee IC 6.1 and CM 6.1.2.1106. Reboots of CM cluster and
Berbee have not resolved the issue. reloading the JTAPI plugin on the IC
server also have not helped. Supports next step is reinstall Berbee IC.
Has anyone seen this problem or know what is the underlining cause. I'm
getting these alerts multiple times a day.
TIA
Scott
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Berbee / CM 6.1 CTI issues
