Mailing List Archive: Cisco: VOIP

Database communication error in Presence 7.0

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phanivoip at gmail

Apr 8, 2009, 6:55 AM

Post #1 of 9 (1076 views)
Permalink

Database communication error in Presence 7.0

Hi All,

I have changed the Host name to IP address in the Presence 7.0. Once i
rebooted i could not able to loin to GUI .I see an "Database communication
error". Can any one help me the possible ways to fix this.

Thanks,
Phani Kumar

peter.slow at gmail

Apr 8, 2009, 12:59 PM

Post #2 of 9 (1034 views)
Permalink

Re: Database communication error in Presence 7.0 [In reply to]

i think that's one of the things you will see, actually, if you try to
log in using the wrong username/password. I have seen the same sort of
thing on CUCM.

-Peter

On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <phanivoip[at]gmail.com> wrote:
> Hi All,
>
> I have changed the Host name to IP address in the Presence 7.0. Once i
> rebooted i could not able to loin to GUI .I see an "Database communication
> error". Can any one help me the possible ways to fix this.
>
> Thanks,
> Phani Kumar
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

afrankel at cisco

Apr 8, 2009, 2:54 PM

Post #3 of 9 (1027 views)
Permalink

Re: Database communication error in Presence 7.0 [In reply to]

Might also see this error if the DB is not started. Try 'utils service
list' from the CLI.

This can occur if the proper steps were not followed in changing the host
name or IP.

Adam

-----Original Message-----
From: cisco-voip-bounces[at]puck.nether.net
[mailto:cisco-voip-bounces[at]puck.nether.net] On Behalf Of Peter Slow
Sent: Wednesday, April 08, 2009 4:00 PM
To: phani kumar kanuri
Cc: cisco-voip[at]puck.nether.net
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

i think that's one of the things you will see, actually, if you try to
log in using the wrong username/password. I have seen the same sort of
thing on CUCM.

-Peter

On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <phanivoip[at]gmail.com>
wrote:
> Hi All,
>
> I have changed the Host name to IP address in the Presence 7.0. Once i
> rebooted i could not able to loin to GUI .I see an "Database communication
> error". Can any one help me the possible ways to fix this.
>
> Thanks,
> Phani Kumar
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

phanivoip at gmail

Apr 10, 2009, 5:58 AM

Post #4 of 9 (1014 views)
Permalink

Re: Database communication error in Presence 7.0 [In reply to]

I am sure that i am using the right login and password , I am seeing many
services shows stopping and some shows component not found ,could not able
to bring up the services . I could able to login to OS Admin but not the
Presence Application.

Any way that i can make it work other than reinstall?

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STOPPED] Component is not running
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STOPPING]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Admin[STOPPING]
Cisco CallManager Serviceability[STOPPING]
Cisco CallManager Serviceability RTMT[STOPPING]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STOPPING]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STOPPED] Component is not running
Cisco Tomcat Stats Servlet[STOPPING]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STOPPING]
Cisco UP Client Profile Agent[STOPPING]
Cisco UP Config Agent[STOPPED] Component is not running
Cisco UP Intercluster Sync Agent[STARTED]
Cisco UP OAM Agent[STARTED]
Cisco UP Presence Engine[STOPPED] Component is not running
Cisco UP Presence Engine Database[STARTED]
Cisco UP SIP Proxy[STARTED]
Cisco UP Sync Agent[STOPPED] Component is not running
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STOPPED] Component is not running
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Service Manager is running
Getting list of all services
Service Manager is currently busy, please try again in a few minutes

Thanks,
Phani

On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel[at]cisco.com> wrote:

> Might also see this error if the DB is not started. Try 'utils service
> list' from the CLI.
>
> This can occur if the proper steps were not followed in changing the host
> name or IP.
>
>
> Adam
>
>
> -----Original Message-----
> From: cisco-voip-bounces[at]puck.nether.net
> [mailto:cisco-voip-bounces[at]puck.nether.net] On Behalf Of Peter Slow
> Sent: Wednesday, April 08, 2009 4:00 PM
> To: phani kumar kanuri
> Cc: cisco-voip[at]puck.nether.net
> Subject: Re: [cisco-voip] Database communication error in Presence 7.0
>
> i think that's one of the things you will see, actually, if you try to
> log in using the wrong username/password. I have seen the same sort of
> thing on CUCM.
>
> -Peter
>
> On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <phanivoip[at]gmail.com>
> wrote:
> > Hi All,
> >
> > I have changed the Host name to IP address in the Presence 7.0. Once i
> > rebooted i could not able to loin to GUI .I see an "Database
> communication
> > error". Can any one help me the possible ways to fix this.
> >
> > Thanks,
> > Phani Kumar
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip[at]puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

rratliff at cisco

Apr 10, 2009, 6:15 AM

Post #5 of 9 (1013 views)
Permalink

Re: Database communication error in Presence 7.0 [In reply to]

A Cisco DB[STOPPED] Component is not running

That's your problem.

Most of the time this means the IP address referenced in the database
does not match the IP address of the server.
Can you try running 'run sql select * from processnode'? The IP
address returned needs to match that of the server.

-Ryan

On Apr 10, 2009, at 8:58 AM, phani kumar kanuri wrote:

I am sure that i am using the right login and password , I am seeing
many services shows stopping and some shows component not
found ,could not able to bring up the services . I could able to
login to OS Admin but not the Presence Application.

Any way that i can make it work other than reinstall?

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STOPPED] Component is not running
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STOPPING]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Admin[STOPPING]
Cisco CallManager Serviceability[STOPPING]
Cisco CallManager Serviceability RTMT[STOPPING]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STOPPING]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STOPPED] Component is not running
Cisco Tomcat Stats Servlet[STOPPING]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STOPPING]
Cisco UP Client Profile Agent[STOPPING]
Cisco UP Config Agent[STOPPED] Component is not running
Cisco UP Intercluster Sync Agent[STARTED]
Cisco UP OAM Agent[STARTED]
Cisco UP Presence Engine[STOPPED] Component is not running
Cisco UP Presence Engine Database[STARTED]
Cisco UP SIP Proxy[STARTED]
Cisco UP Sync Agent[STOPPED] Component is not running
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STOPPED] Component is not running
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Service Manager is running
Getting list of all services
Service Manager is currently busy, please try again in a few minutes

Thanks,
Phani

On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel[at]cisco.com> wrote:
Might also see this error if the DB is not started. Try 'utils service
list' from the CLI.

This can occur if the proper steps were not followed in changing the
host
name or IP.

Adam

-----Original Message-----
From: cisco-voip-bounces[at]puck.nether.net
[mailto:cisco-voip-bounces[at]puck.nether.net] On Behalf Of Peter Slow
Sent: Wednesday, April 08, 2009 4:00 PM
To: phani kumar kanuri
Cc: cisco-voip[at]puck.nether.net
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

i think that's one of the things you will see, actually, if you try to
log in using the wrong username/password. I have seen the same sort of
thing on CUCM.

-Peter

On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <phanivoip[at]gmail.com>
wrote:
> Hi All,
>
> I have changed the Host name to IP address in the Presence 7.0.
Once i
> rebooted i could not able to loin to GUI .I see an "Database
communication
> error". Can any one help me the possible ways to fix this.
>
> Thanks,
> Phani Kumar
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

wsisk at cisco

Apr 10, 2009, 6:18 AM

Post #6 of 9 (1015 views)
Permalink

Re: Database communication error in Presence 7.0 [In reply to]

a cisco db is stopped.

this usually happens when one attempts to change the hostname or ip
address of the server and does not follow proper steps. have you made
any such changes recently?

ssh to the CLI to obtain informix logs that should provide insight:
file get activelog cm/log/informix/*

/wes

On Friday, April 10, 2009 8:58:30 AM, phani kumar kanuri
<phanivoip[at]gmail.com> wrote:
> I am sure that i am using the right login and password , I am seeing
> many services shows stopping and some shows component not found ,could
> not able to bring up the services . I could able to login to OS Admin
> but not the Presence Application.
>
> Any way that i can make it work other than reinstall?
>
> admin:utils service list
>
> Requesting service status, please wait...
> System SSH [STARTED]
> Cluster Manager [STARTED]
> Service Manager is running
> Getting list of all services
> >> Return code = 0
> A Cisco DB[STOPPED] Component is not running
> A Cisco DB Replicator[STARTED]
> Cisco AMC Service[STARTED]
> Cisco AXL Web Service[STOPPING]
> Cisco CDP[STARTED]
> Cisco CDP Agent[STARTED]
> Cisco CallManager Admin[STOPPING]
> Cisco CallManager Serviceability[STOPPING]
> Cisco CallManager Serviceability RTMT[STOPPING]
> Cisco Certificate Expiry Monitor[STARTED]
> Cisco DRF Local[STARTED]
> Cisco DRF Master[STARTED]
> Cisco Database Layer Monitor[STARTED]
> Cisco License Manager[STARTED]
> Cisco Log Partition Monitoring Tool[STARTED]
> Cisco RIS Data Collector[STARTED]
> Cisco RTMT Reporter Servlet[STOPPING]
> Cisco Syslog Agent[STARTED]
> Cisco Tomcat[STOPPED] Component is not running
> Cisco Tomcat Stats Servlet[STOPPING]
> Cisco Trace Collection Service[STARTED]
> Cisco Trace Collection Servlet[STOPPING]
> Cisco UP Client Profile Agent[STOPPING]
> Cisco UP Config Agent[STOPPED] Component is not running
> Cisco UP Intercluster Sync Agent[STARTED]
> Cisco UP OAM Agent[STARTED]
> Cisco UP Presence Engine[STOPPED] Component is not running
> Cisco UP Presence Engine Database[STARTED]
> Cisco UP SIP Proxy[STARTED]
> Cisco UP Sync Agent[STOPPED] Component is not running
> Host Resources Agent[STARTED]
> MIB2 Agent[STARTED]
> Native Agent Adapter[STARTED]
> SNMP Master Agent[STOPPED] Component is not running
> SOAP -Log Collection APIs[STARTED]
> SOAP -Performance Monitoring APIs[STARTED]
> SOAP -Real-Time Service APIs[STARTED]
> System Application Agent[STARTED]
> Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
> Cisco Serviceability Reporter[STOPPED] Service Not Activated
> Service Manager is running
> Getting list of all services
> Service Manager is currently busy, please try again in a few minutes
>
>
> Thanks,
> Phani
>
>
> On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel[at]cisco.com
> <mailto:afrankel[at]cisco.com>> wrote:
>
> Might also see this error if the DB is not started. Try 'utils
> service
> list' from the CLI.
>
> This can occur if the proper steps were not followed in changing
> the host
> name or IP.
>
>
> Adam
>
>
> -----Original Message-----
> From: cisco-voip-bounces[at]puck.nether.net
> <mailto:cisco-voip-bounces[at]puck.nether.net>
> [mailto:cisco-voip-bounces[at]puck.nether.net
> <mailto:cisco-voip-bounces[at]puck.nether.net>] On Behalf Of Peter Slow
> Sent: Wednesday, April 08, 2009 4:00 PM
> To: phani kumar kanuri
> Cc: cisco-voip[at]puck.nether.net <mailto:cisco-voip[at]puck.nether.net>
> Subject: Re: [cisco-voip] Database communication error in Presence 7.0
>
> i think that's one of the things you will see, actually, if you try to
> log in using the wrong username/password. I have seen the same sort of
> thing on CUCM.
>
> -Peter
>
> On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri
> <phanivoip[at]gmail.com <mailto:phanivoip[at]gmail.com>>
> wrote:
> > Hi All,
> >
> > I have changed the Host name to IP address in the Presence 7.0.
> Once i
> > rebooted i could not able to loin to GUI .I see an "Database
> communication
> > error". Can any one help me the possible ways to fix this.
> >
> > Thanks,
> > Phani Kumar
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip[at]puck.nether.net <mailto:cisco-voip[at]puck.nether.net>
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net <mailto:cisco-voip[at]puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Dana.Tong at didata

Jun 29, 2009, 9:32 PM

Post #7 of 9 (635 views)
Permalink

Re: Database communication error in Presence 7.0 [In reply to]

Hi all,

Did anyone have a fix for this? Can the TAC fix remotely via root? or is it a complete rebuild?

Cheers
Dana

________________________________
From: cisco-voip-bounces[at]puck.nether.net [cisco-voip-bounces[at]puck.nether.net] On Behalf Of Wes Sisk [wsisk[at]cisco.com]
Sent: Friday, 10 April 2009 11:18 PM
To: phani kumar kanuri
Cc: cisco-voip[at]puck.nether.net
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

a cisco db is stopped.

this usually happens when one attempts to change the hostname or ip address of the server and does not follow proper steps. have you made any such changes recently?

ssh to the CLI to obtain informix logs that should provide insight:
file get activelog cm/log/informix/*

/wes

On Friday, April 10, 2009 8:58:30 AM, phani kumar kanuri <phanivoip[at]gmail.com><mailto:phanivoip[at]gmail.com> wrote:
I am sure that i am using the right login and password , I am seeing many services shows stopping and some shows component not found ,could not able to bring up the services . I could able to login to OS Admin but not the Presence Application.

Any way that i can make it work other than reinstall?

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STOPPED] Component is not running
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STOPPING]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Admin[STOPPING]
Cisco CallManager Serviceability[STOPPING]
Cisco CallManager Serviceability RTMT[STOPPING]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STOPPING]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STOPPED] Component is not running
Cisco Tomcat Stats Servlet[STOPPING]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STOPPING]
Cisco UP Client Profile Agent[STOPPING]
Cisco UP Config Agent[STOPPED] Component is not running
Cisco UP Intercluster Sync Agent[STARTED]
Cisco UP OAM Agent[STARTED]
Cisco UP Presence Engine[STOPPED] Component is not running
Cisco UP Presence Engine Database[STARTED]
Cisco UP SIP Proxy[STARTED]
Cisco UP Sync Agent[STOPPED] Component is not running
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STOPPED] Component is not running
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Service Manager is running
Getting list of all services
Service Manager is currently busy, please try again in a few minutes

Thanks,
Phani

On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel[at]cisco.com<mailto:afrankel[at]cisco.com>> wrote:
Might also see this error if the DB is not started. Try 'utils service
list' from the CLI.

This can occur if the proper steps were not followed in changing the host
name or IP.

Adam

-----Original Message-----
From: cisco-voip-bounces[at]puck.nether.net<mailto:cisco-voip-bounces[at]puck.nether.net>
[mailto:cisco-voip-bounces[at]puck.nether.net<mailto:cisco-voip-bounces[at]puck.nether.net>] On Behalf Of Peter Slow
Sent: Wednesday, April 08, 2009 4:00 PM
To: phani kumar kanuri
Cc: cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

i think that's one of the things you will see, actually, if you try to
log in using the wrong username/password. I have seen the same sort of
thing on CUCM.

-Peter

On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <phanivoip[at]gmail.com<mailto:phanivoip[at]gmail.com>>
wrote:
> Hi All,
>
> I have changed the Host name to IP address in the Presence 7.0. Once i
> rebooted i could not able to loin to GUI .I see an "Database communication
> error". Can any one help me the possible ways to fix this.
>
> Thanks,
> Phani Kumar
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

________________________________

_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

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wsisk at cisco

Jun 30, 2009, 6:44 AM

Post #8 of 9 (630 views)
Permalink

Re: Database communication error in Presence 7.0 [In reply to]

Hi Dana,

If the hostname or IP was changed without following proper steps please
change it back and then reboot server. this should restore service.

if that is not the case or if that does not fix it then yes, it is best
to open a TAC case to investigate.

Regards,
Wes

On Tuesday, June 30, 2009 12:32:50 AM, Dana Tong (AU)
<Dana.Tong[at]didata.com.au> wrote:
> Hi all,
>
> Did anyone have a fix for this? Can the TAC fix remotely via root? or
> is it a complete rebuild?
>
> Cheers
> Dana
>
> ------------------------------------------------------------------------
> *From:* cisco-voip-bounces[at]puck.nether.net
> [cisco-voip-bounces[at]puck.nether.net] On Behalf Of Wes Sisk
> [wsisk[at]cisco.com]
> *Sent:* Friday, 10 April 2009 11:18 PM
> *To:* phani kumar kanuri
> *Cc:* cisco-voip[at]puck.nether.net
> *Subject:* Re: [cisco-voip] Database communication error in Presence 7.0
>
> a cisco db is stopped.
>
> this usually happens when one attempts to change the hostname or ip
> address of the server and does not follow proper steps. have you made
> any such changes recently?
>
> ssh to the CLI to obtain informix logs that should provide insight:
> file get activelog cm/log/informix/*
>
> /wes
>
> On Friday, April 10, 2009 8:58:30 AM, phani kumar kanuri
> <phanivoip[at]gmail.com> wrote:
>> I am sure that i am using the right login and password , I am seeing
>> many services shows stopping and some shows component not found
>> ,could not able to bring up the services . I could able to login to
>> OS Admin but not the Presence Application.
>>
>> Any way that i can make it work other than reinstall?
>>
>> admin:utils service list
>>
>> Requesting service status, please wait...
>> System SSH [STARTED]
>> Cluster Manager [STARTED]
>> Service Manager is running
>> Getting list of all services
>> >> Return code = 0
>> A Cisco DB[STOPPED] Component is not running
>> A Cisco DB Replicator[STARTED]
>> Cisco AMC Service[STARTED]
>> Cisco AXL Web Service[STOPPING]
>> Cisco CDP[STARTED]
>> Cisco CDP Agent[STARTED]
>> Cisco CallManager Admin[STOPPING]
>> Cisco CallManager Serviceability[STOPPING]
>> Cisco CallManager Serviceability RTMT[STOPPING]
>> Cisco Certificate Expiry Monitor[STARTED]
>> Cisco DRF Local[STARTED]
>> Cisco DRF Master[STARTED]
>> Cisco Database Layer Monitor[STARTED]
>> Cisco License Manager[STARTED]
>> Cisco Log Partition Monitoring Tool[STARTED]
>> Cisco RIS Data Collector[STARTED]
>> Cisco RTMT Reporter Servlet[STOPPING]
>> Cisco Syslog Agent[STARTED]
>> Cisco Tomcat[STOPPED] Component is not running
>> Cisco Tomcat Stats Servlet[STOPPING]
>> Cisco Trace Collection Service[STARTED]
>> Cisco Trace Collection Servlet[STOPPING]
>> Cisco UP Client Profile Agent[STOPPING]
>> Cisco UP Config Agent[STOPPED] Component is not running
>> Cisco UP Intercluster Sync Agent[STARTED]
>> Cisco UP OAM Agent[STARTED]
>> Cisco UP Presence Engine[STOPPED] Component is not running
>> Cisco UP Presence Engine Database[STARTED]
>> Cisco UP SIP Proxy[STARTED]
>> Cisco UP Sync Agent[STOPPED] Component is not running
>> Host Resources Agent[STARTED]
>> MIB2 Agent[STARTED]
>> Native Agent Adapter[STARTED]
>> SNMP Master Agent[STOPPED] Component is not running
>> SOAP -Log Collection APIs[STARTED]
>> SOAP -Performance Monitoring APIs[STARTED]
>> SOAP -Real-Time Service APIs[STARTED]
>> System Application Agent[STARTED]
>> Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
>> Cisco Serviceability Reporter[STOPPED] Service Not Activated
>> Service Manager is running
>> Getting list of all services
>> Service Manager is currently busy, please try again in a few minutes
>>
>>
>> Thanks,
>> Phani
>>
>>
>> On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel[at]cisco.com
>> <mailto:afrankel[at]cisco.com>> wrote:
>>
>> Might also see this error if the DB is not started. Try 'utils
>> service
>> list' from the CLI.
>>
>> This can occur if the proper steps were not followed in changing
>> the host
>> name or IP.
>>
>>
>> Adam
>>
>>
>> -----Original Message-----
>> From: cisco-voip-bounces[at]puck.nether.net
>> <mailto:cisco-voip-bounces[at]puck.nether.net>
>> [mailto:cisco-voip-bounces[at]puck.nether.net
>> <mailto:cisco-voip-bounces[at]puck.nether.net>] On Behalf Of Peter Slow
>> Sent: Wednesday, April 08, 2009 4:00 PM
>> To: phani kumar kanuri
>> Cc: cisco-voip[at]puck.nether.net <mailto:cisco-voip[at]puck.nether.net>
>> Subject: Re: [cisco-voip] Database communication error in
>> Presence 7.0
>>
>> i think that's one of the things you will see, actually, if you
>> try to
>> log in using the wrong username/password. I have seen the same
>> sort of
>> thing on CUCM.
>>
>> -Peter
>>
>> On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri
>> <phanivoip[at]gmail.com <mailto:phanivoip[at]gmail.com>>
>> wrote:
>> > Hi All,
>> >
>> > I have changed the Host name to IP address in the Presence 7.0.
>> Once i
>> > rebooted i could not able to loin to GUI .I see an "Database
>> communication
>> > error". Can any one help me the possible ways to fix this.
>> >
>> > Thanks,
>> > Phani Kumar
>> >
>> > _______________________________________________
>> > cisco-voip mailing list
>> > cisco-voip[at]puck.nether.net <mailto:cisco-voip[at]puck.nether.net>
>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
>> >
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip[at]puck.nether.net <mailto:cisco-voip[at]puck.nether.net>
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>> ------------------------------------------------------------------------
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip[at]puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
> ******************************************************************************
>
> - NOTICE FROM DIMENSION DATA AUSTRALIA
>
> This message is confidential, and may contain proprietary or legally
> privileged information. If you have received this email in error,
> please notify the sender and delete it immediately.
>
>
>
> Internet communications are not secure. You should scan this message
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Dana.Tong at didata

Jun 30, 2009, 2:46 PM

Post #9 of 9 (613 views)
Permalink

Re: Database communication error in Presence 7.0 [In reply to]

FYI all,

It was easiest to just rebuild the server from scratch. Less than 1 hr.

Cheers

From: Wes Sisk [mailto:wsisk[at]cisco.com]
Sent: Tuesday, June 30, 2009 11:45 PM
To: Dana Tong (AU)
Cc: phani kumar kanuri; cisco-voip[at]puck.nether.net
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

Hi Dana,

If the hostname or IP was changed without following proper steps please change it back and then reboot server. this should restore service.

if that is not the case or if that does not fix it then yes, it is best to open a TAC case to investigate.

Regards,
Wes

On Tuesday, June 30, 2009 12:32:50 AM, Dana Tong (AU) <Dana.Tong[at]didata.com.au><mailto:Dana.Tong[at]didata.com.au> wrote:

Hi all,

Did anyone have a fix for this? Can the TAC fix remotely via root? or is it a complete rebuild?

Cheers
Dana

________________________________
From: cisco-voip-bounces[at]puck.nether.net<mailto:cisco-voip-bounces[at]puck.nether.net> [cisco-voip-bounces[at]puck.nether.net<mailto:cisco-voip-bounces[at]puck.nether.net>] On Behalf Of Wes Sisk [wsisk[at]cisco.com<mailto:wsisk[at]cisco.com>]
Sent: Friday, 10 April 2009 11:18 PM
To: phani kumar kanuri
Cc: cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>
Subject: Re: [cisco-voip] Database communication error in Presence 7.0
a cisco db is stopped.

this usually happens when one attempts to change the hostname or ip address of the server and does not follow proper steps. have you made any such changes recently?

ssh to the CLI to obtain informix logs that should provide insight:
file get activelog cm/log/informix/*

/wes

On Friday, April 10, 2009 8:58:30 AM, phani kumar kanuri <phanivoip[at]gmail.com><mailto:phanivoip[at]gmail.com> wrote:

I am sure that i am using the right login and password , I am seeing many services shows stopping and some shows component not found ,could not able to bring up the services . I could able to login to OS Admin but not the Presence Application.

Any way that i can make it work other than reinstall?

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STOPPED] Component is not running
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STOPPING]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Admin[STOPPING]
Cisco CallManager Serviceability[STOPPING]
Cisco CallManager Serviceability RTMT[STOPPING]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STOPPING]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STOPPED] Component is not running
Cisco Tomcat Stats Servlet[STOPPING]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STOPPING]
Cisco UP Client Profile Agent[STOPPING]
Cisco UP Config Agent[STOPPED] Component is not running
Cisco UP Intercluster Sync Agent[STARTED]
Cisco UP OAM Agent[STARTED]
Cisco UP Presence Engine[STOPPED] Component is not running
Cisco UP Presence Engine Database[STARTED]
Cisco UP SIP Proxy[STARTED]
Cisco UP Sync Agent[STOPPED] Component is not running
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STOPPED] Component is not running
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Service Manager is running
Getting list of all services
Service Manager is currently busy, please try again in a few minutes

Thanks,
Phani

On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel[at]cisco.com<mailto:afrankel[at]cisco.com>> wrote:
Might also see this error if the DB is not started. Try 'utils service
list' from the CLI.

This can occur if the proper steps were not followed in changing the host
name or IP.

Adam

-----Original Message-----
From: cisco-voip-bounces[at]puck.nether.net<mailto:cisco-voip-bounces[at]puck.nether.net>
[mailto:cisco-voip-bounces[at]puck.nether.net<mailto:cisco-voip-bounces[at]puck.nether.net>] On Behalf Of Peter Slow
Sent: Wednesday, April 08, 2009 4:00 PM
To: phani kumar kanuri
Cc: cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

i think that's one of the things you will see, actually, if you try to
log in using the wrong username/password. I have seen the same sort of
thing on CUCM.

-Peter

On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <phanivoip[at]gmail.com<mailto:phanivoip[at]gmail.com>>
wrote:
> Hi All,
>
> I have changed the Host name to IP address in the Presence 7.0. Once i
> rebooted i could not able to loin to GUI .I see an "Database communication
> error". Can any one help me the possible ways to fix this.
>
> Thanks,
> Phani Kumar
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

________________________________

_______________________________________________

cisco-voip mailing list

cisco-voip[at]puck.nether.net<mailto:cisco-voip[at]puck.nether.net>

https://puck.nether.net/mailman/listinfo/cisco-voip

******************************************************************************

- NOTICE FROM DIMENSION DATA AUSTRALIA

This message is confidential, and may contain proprietary or legally privileged information. If you have received this email in error, please notify the sender and delete it immediately.

Internet communications are not secure. You should scan this message and any attachments for viruses. Under no circumstances do we accept liability for any loss or damage which may result from your receipt of this message or any attachments.

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