cthomas at ca
May 3, 2012, 11:50 AM
Post #5 of 6
(808 views)
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This isn't necessarily true.
If you have a CCO ID with a registered service contract, you can try
throwing it in output interpreter with a "show ver" as well.
If it's SW related and there's a public bug, it can match based on the
traceback in the crashinfo file.
http://www.cisco.com/pcgi-bin/Support/OutputInterpreter/home.pl
I've been able to decode quite a few crashes with this tool.
However, its certainly possible that the problem isn't so obvious.
It's probably best to open a case with Cisco TAC.
-Thomas C.
PS: Did you actually open up the crashinfo file? If its something like a
parity error, it'll say quite plainly in the syslog messages.
Also, if this is a 6500, you'll need the crashinfo from both RP and SP
(bootflash and sup-bootflash).
cisco-nsp-bounces [at] puck wrote on 05/03/2012 02:09:06 PM:
> From: le luu <le2luu [at] yahoo>
> To: bha Qaqish <bha.Qaqish [at] NITC>, "cisco-nsp [at] puck"
> <cisco-nsp [at] puck>
> Date: 05/03/2012 02:18 PM
> Subject: Re: [c-nsp] Cisco Crashinfo file
> Sent by: cisco-nsp-bounces [at] puck
>
> Bha,
>
> The only way you can get info from the file is to forward it to
> Cisco tech support then they will tell you what was wrong.
>
> thanks
>
> Le Luu
>
> From: bha Qaqish <bha.Qaqish [at] NITC>
> To: "cisco-nsp [at] puck" <cisco-nsp [at] puck>
> Sent: Tuesday, May 1, 2012 3:24 AM
> Subject: [c-nsp] Cisco Crashinfo file
>
> Dear
> Am having router with crashinfo file .
> I opened the file and its big.
> How can I analyze the file , and is there any software for it
> BR
> Bha Qaqish
>
>
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