Skeeve at eintellego
Mar 7, 2010, 10:26 PM
Post #1 of 3
(437 views)
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Cisco SmartNET without Hardware Replacement?
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Hey all
What I am trying to figure out is, can I buy SmartNet (or something else) where I can just get the 'Core Entitlements', and NOT any hardware, onsite or engineers.
Or.. is there another way where you can software updates for a product you bought - same software train, features, etc... without having to buy SmartNet.
The scenario's here could be:
- Customer without SmartNet on new equipment needing updates
- Our new customer with older kit which we want to put on SmartNet (with or without hardware replacement)
- Kit you've purchased online - refurbished, etc and want to put it under a "software" support contract
...Skeeve
"SMARTnet Core Entitlements"
"Software and technical support and express delivery of parts.
* Technical Assistance Centre (TAC) 24 hours / 7 days. Telephone response within 1 hour (in standard business hours) for hardware, software, configuration support and critical problem escalation.
* Registered access to Cisco Connection Online (CCO) 24 hours / 7 days.
* Entitlement to lodge software calls and queries via CCO to the TAC.
* All IOS software upgrades via download from CCO or media upon request.
* Access to 'Known Bug Query' programs for self support."
"Standard SMARTnet 8x5xNBD
(CON-SNT-XXX)" "Core entitlements of SMARTnet as shown above, plus:
Delivery of advanced replacement hardware Next Business Day (NBD), provided that request is received by 3 pm AEST.
24x7 TAC, CCO, IOS + 8x5xNBD Parts"
"Enhanced SMARTnet 8x5x4
(CON-SNTE-XXX)" "Core entitlements of SMARTnet as shown above, plus:
Delivery of advanced replacement hardware from 9 am to 5 pm (local time), Monday to Friday within 4 hours for sites within 75 km radius of Central Business District of all Australian state and territory capital cities, plus regional authorised rapid response depots.
24x7 TAC, CCO, IOS + 8x5x4 Parts"
"Premium SMARTnet 24x7x4
(CON-SNTP-XXX)" "Core entitlements of SMARTnet as shown above, plus:
Delivery of advanced replacement hardware 24 hours per day, 7 days per week within 4 hours for sites within 75 km radius of Central Business District of all Australian state and territory capital cities, plus regional authorised rapid response depots.
24x7 TAC, CCO, IOS + 24x7x4 Parts"
"2hr SMARTnet 24x7x2
(CON-S2P-XXX)" "Core entitlements of SMARTnet as shown above, plus:
Delivery of advanced replacement hardware 24 hours / 7 days, within 2 hours for sites within 20 km radius of Central Business District of all Australian state and territory capital cities, plus regional authorised rapid response depots. 2 hours in normal business conditions.
24x7 TAC, CCO, IOS + 24x7x2 Parts"
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Skeeve Stevens, CEO/Technical Director
eintellego Pty Ltd - The Networking Specialists
skeeve [at] eintellego / www.eintellego.net
Phone: 1300 753 383, Fax: (+612) 8572 9954
Cell +61 (0)414 753 383 / skype://skeeve
www.linkedin.com/in/skeeve ; facebook.com/eintellego
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NOC, NOC, who's there?
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